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Clarification needed on sending phones |
Mike.P®
Joined: Sep 23, 2004
Posts: > 500
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Whenever I send a phone I always use special delivery, that way the phone is insured should it get lost I am covered and so is the buyer.
I recently had one come through to me by normal post (after being charged £5 for postage) and I am wondering what people on the board think to this .. if it gets lost who is responsible?
Personally I think the sender should bear all costs if they dont insure a phone up to the full value but am interested in what others think.
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ifty
Joined: Feb 10, 2005
Posts: 92
From: bradford
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it is up to the sender to ensure that the buyer receives the parcel, so there for it his the senders responsibilty. Althoug £5 postage should be RMSD, as it £4.05 for standard parcels.
I think all dealings on this board should be done using RMSD.
"Go ahead, make my day" |
Mike.P®
Joined: Sep 23, 2004
Posts: > 500
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the one that came to me was done normal first class..cost around £2 if I remember correctly.
The thing is, what if I had said I hadn't recieved the phone?
It works both ways .. covers the sender AND the buyer.
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Refs: http://www.disqworld.net/forums/viewtopic.php?t=135437
http://feedback.ebay.co.uk/ws[....]ViewFeedback&userid=mikepursey
http://www.esato.com/board/viewtopic.php?topic=82664
[ This Message was edited by: Mike.P® on 2005-03-20 10:44 ] |
fatreg
Joined: Jul 26, 2003
Posts: > 500
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ill always use RMSD,
if i cant ill use parceline, and that costs me a lot more than £5!! and should it go missing they are to blame!
Royal mail signed for 1st is only insured up to £28. RMSD is £250 standard and up to £1000 max.
RMSD should only cost you £4.05 for a standard phone, but can cost you up to £20 as i found out while sending a few phones up north!
fatreg
[ This Message was edited by: fatreg on 2005-03-20 10:44 ] |
MikLSP
Joined: Sep 21, 2003
Posts: > 500
From: se-nse.com
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RMSD is usually £5.20 for a fully boxed phone & insures up to £500. You can pay extra for more insurance.
Recorded delivery is cheaper & still needs to be signed for but as said before its only insured for under £30
I think u should use one of these two, depending of the value, that way both parties are covered.
The responsibility lies with the sender & the delivery company until it is received & signed for. If the sender uses normal post they take the risk.
Remember it is always best to discuss postage details before you complete the deal.
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Sammy_boy
Joined: Mar 31, 2004
Posts: > 500
From: Staffordshire, United Kingdom
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I tend to use either recorded delivery or special delivery when sending things. Didy you get this item off Ebay? Overcharging for postage is rife on Ebay, I've seen people charging £10 for posting a phone, which would really only cost the £3-4!
I have to say with regards to responsibility for items in the post, I always put "I cannot be responsible for goods once they have left my hands. I would recommend taking out the Special Delivery for peace of mind." at the end of each of my Ebay auctions, then it's up to the buyer to select the postage type - generally small and cheap items below say ££5-10 in value go standard 1st class, then I offer the option of Recorded delivery or Special delivery. Most buyers tend to go for the Recorded delivery as it's cheaper, but if the item arrives damaged it's their responsibility then and the most compensation they can get is £28. If selling anything expensive, for example if I sold my P900 (which I ain't planning to any time soon!  ) I'd probably only offer Special delivery to avoid any complications. If an item is damaged in the post, it's the buyer that sorts out the compensation etc., which happened to me when I sold a stereo and it arrived broken, luckily it had the right amount of insurance on it!!
Hope that helps a bit!
"All it takes for evil to flourish is for good men to do nothing" - Edmund Burke
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Mike.P®
Joined: Sep 23, 2004
Posts: > 500
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Sammy, I think you will find putting a disclaimer like that on Ebay makes no difference, under the eyes of the law you are responsible for delivery of the item and if it is not delivered and the buyer used Paypal then if you have no "signed for" proof of posting they will refund the buyers money. This has been discussed many times on various Ebay newsgroups.
But anyway, I am talking about this group, not Ebay.
BTW, when selling phones on Ebay, I give them no option .. its always Special delivery unless recorded will do .. but ALWAYS one of those 2.
_________________
Refs: http://www.disqworld.net/forums/viewtopic.php?t=135437
http://feedback.ebay.co.uk/ws[....]ViewFeedback&userid=mikepursey
http://www.esato.com/board/viewtopic.php?topic=82664
[ This Message was edited by: Mike.P® on 2005-03-20 12:48 ] |
Sammy_boy
Joined: Mar 31, 2004
Posts: > 500
From: Staffordshire, United Kingdom
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@mike, so if an item gets lost in the post and it's been posted with no 'signed for' proof, the onus and responsibility is on me? What about if the item has the option of both standard first class and recorded delivery, and the buyer decides to just have the standard first class delivery? So, if the item goes missing in the post, and the buyer has made the conscious decision to go for the cheaper postal rate, it is still my responsibility, despite them declining the Recorded option?
Mind you, I guess this rule is to stop people claiming something's been posted when they actually haven't then claiming it got 'lost'.
"All it takes for evil to flourish is for good men to do nothing" - Edmund Burke
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Mike.P®
Joined: Sep 23, 2004
Posts: > 500
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Indeed, that is why I give the buyer no option.
Actually, I am about to find out soon I reckon .. I bought a phone very cheap off Ebay and the seller charged me £10 for first class delivery .. I cleared my Paypal account and paid through them using my credit card (I always do that if buying a phone) and it has not arrived..despite him saying he sent it over a week ago.
So we shall see if he don't just refund me anyway .. but it may still turn up.
Saying that, if I was that sort I could just say it hadn't arrived and the seller has absolutely no proof he sent it.
As I said .. I always cover my own back by getting a signature.
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Sammy_boy
Joined: Mar 31, 2004
Posts: > 500
From: Staffordshire, United Kingdom
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Perhaps I should rethink my policy a bit and use recorded a bit more myself, save any hassle or trouble!
"All it takes for evil to flourish is for good men to do nothing" - Edmund Burke
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marik
Joined: May 31, 2004
Posts: 370
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i hav a question is it true that all items sold on esato are basically based on trust? like if u bought a phone on esato u basically are trusting the person to send the phone?
and also wat can u do if such a situation does occur??
[addsig] |
Mike.P®
Joined: Sep 23, 2004
Posts: > 500
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Yes, it is all based on trust and if something goes wrong basically you are f****d.
Make sure you look in the trusted sellers list (although I doubt this can be 100% safe tbh) and get the persons address and phone number before dealing.
Most boards work this way and people with a lot of trades under their belt will always ask you to send or pay first.
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dougproctor
Joined: Jan 07, 2004
Posts: > 500
From: Gosport, UK
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I always, always use RMSD whatever the cost of the phone. Some of the phones I sell go to a company that flog them abroad and they normally send you the paperwork for Recorded Delivery and pay you that cost, but now they are so used to me, they fill out Special Delivery paperwork instead and foot the bill for the £2 extra.
Talking of Ebay and postage charges, I saw one phone where they wanted £20 for postage and then an EXTRA £7 for optional insurance! I was so incensed, I fired them off an email about highway robbery and they came back apologising and saying it was a mistake and they meant £7 in total. Unfortunately, there are some idiots who will pay this and that's what they bank on. One seller even said that to me.
Use SD for that £500 insurance whatever the buyer says, I say, it also makes it easier when filing a claim because you at least have a signature, time of receipt etc. It's money well spent.
Doug
[ This Message was edited by: dougproctor on 2005-03-21 11:20 ] |
PeterKay
Joined: Jul 08, 2003
Posts: > 500
From: The Ummah
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Quote:
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On 2005-03-20 11:39:00, fatreg wrote:
RMSD should only cost you £4.05 for a standard phone, but can cost you up to £20 as i found out while sending a few phones up north!
fatreg
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Yep, sorry about that mate 
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Posted: 2005-03-20 10:44
