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T68i - Apparently no GSM 1800 reception |
oastie
Joined: Jul 23, 2002
Posts: 8
From: Jakarta
PM |
I do not seem to receive an GSM 1800 networks on my T68i. In the same reception area, my T28s shows a GSM1800 provider. The T68i only shows the GSM900 providers. Changing SIM (between GSM900 and GSM1800 providers ) makes no difference.
If I go into the service menu, GSM900,1800 and 1900 are displayed as expected.
I think it's a hardware fault, but does anyone know of a software block ? |
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^DA^ZoMBiE
Joined: Jun 06, 2002
Posts: 63
From: Belfast / UK
PM, WWW
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is your phone locked to a single service provider?
Regards, ^DA^ZoMBIE
T68m/R2F004 |
oastie
Joined: Jul 23, 2002
Posts: 8
From: Jakarta
PM |
Not locked to a single service provider. Bought phone SIM free (in Dubai duty free) and have been using it with Telkomsel SIM |
arus
Joined: Jul 09, 2002
Posts: 265
PM |
@ oastie
Set your phone "Connect > GSM Networks > Search Mode to Automatic"
FYI. Telkomsel SIM works on GSM1800 only at some certain area.
My t68i works well on GSM1800 using IM-3 SIM. |
oastie
Joined: Jul 23, 2002
Posts: 8
From: Jakarta
PM |
Thanks for comment Arus.
However, I always do have my settings on Automatic. Know about Telkomsel, 1800 coverage. It's the IM3 I want, to get the GPRS...
I'm off to Ericsson service tomorrow to have the T68i checked.
Have you been using the GPRS ok on IM3 ? |
danlai
Joined: Jan 04, 2002
Posts: 28
From: malaysia/philippines/USA
PM |
hey how much did u buy the t68i for in dubai? |
oastie
Joined: Jul 23, 2002
Posts: 8
From: Jakarta
PM |
Was UAE1525 in Dubai. Pretty much same price (IRP3.5 million ) in Jakarta |
arus
Joined: Jul 09, 2002
Posts: 265
PM |
@oastie,
yup, It's quit good using GPRS on IM-3, and still free of charge (for browsing wap) until now. It cost you only when you download.
And the IM-3 coverage (of GSM) are ok too. At some certain IM-3 blank spot area the network will switch to Sat-C operator automatically. (these two operators co-operate indeed).
But when the network switch to Sat-C you can't use GPRS since Sat-C still not yet applied their GPRS.
Happy enjoy. |
oastie
Joined: Jul 23, 2002
Posts: 8
From: Jakarta
PM |
Looks like it will be a while before I get to use M3 and GPRS.
Took it to Ericsson dealer in Roxy Mas, Jakarta. They say they have tried to fix it to no avail, asking for 2 million for a replacement !
It's only 2 weeks old. Had this bad response from Ericsson, so called service network before, with a T28s. The worldwide cover seems to be a figment of somebodies imagination.
All emails to Sony-Ericsson via their website go unanswered.
Any Sony-Ericsson people want to comment ? |
juming
Joined: Dec 11, 2001
Posts: 141
From: Indonesia
PM, WWW
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Just join to indocell@yahoogroups.com |
ShibbyLicious
Joined: Jul 25, 2002
Posts: 290
From: UK
PM |
dunno if iz bein a bit patronising here but wat netwrk freq does ya provider use !?
it could be your SIM having a netwrk lock on it not the h/set which is why it will only pick up certain bands !
try ur SIM in diff hset or try diff SIM in ur hset
ph n i dunno bout u guys but iz\ always had a reply from SE site, lonegst iz waited 4 a reply was 36hrs 
true.
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oastie
Joined: Jul 23, 2002
Posts: 8
From: Jakarta
PM |
No nothing to do with SIM locks. Indosat M3 is a GSM1800 only network. The SIM works in my T28s with no problem.
Ericsson service centre admit it is not receiving GSM1800, but do not know why....
Still no reply from Sony-Ericsson, probably depends on which country you pick. If you try sending from Global page, the email bounces back.
I sent message to Indonesian site. |
Cophia
Joined: Jul 22, 2002
Posts: > 500
From: Sydney
PM |
Sorry to hear about your T68i problems, but I think your bad service may be country dependant as in the U.K. it is statutory that you are allowed to return your phone within 14 days and get a full refund (except for calls made) when you take out a new phone and SIM.
As for service in repairs, I have taken phones back to Vodafone Shops and Carphone Warehouse and have had my problem either fixed or a new replacement given under warranty.
The person who sold you your phone may have sold it as a grey import without warranty, either that or they are definitely out to get your money.
I think you need to call up Ericsson direct in your country, and complain about the Ericsson retailler you are having problems with - unless they are not authorised, in which case Ericsson may not agree to help you as the source of your "grey" phone may be from a defective batch that was sold cheap or similiar without warranty.
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oastie
Joined: Jul 23, 2002
Posts: 8
From: Jakarta
PM |
Well got my T68i back. SonyEricsson confirm it is faulty, GSM1800 transmit circuit not working. Jakarta service centre cannot repair it :
1. First excuse we do not have the part...
So I said I will wait......, up comes 2nd excuse :
2. Unable to fix it - not surprising considering the manufacturing complexity, with surface mount and ball soldering.
3. Unable to replace, but " give us copy of passport, original warranty and overseas SIM card and we may be able to replace" . I gave in a passport copy and could provide a Pakistan and UK SIM.
This was overidden by SonyEricsson HQ in Jakarta !! Who obviously don't give a toss about their customers once they have sold the phone. No wonder their market share is disappearing, everyone else I know buys Nokia now. This phone is NOT a grey import, I have original receipt with IMEI number on it showing that phone was bought in the correct country (Dubai, UAE ).
The warranty lists an Indonesian number for a local service centre, but this warranty is not worth the paper it is written on. It states "return to original retailer or contact local customer service centre " . You are wasting your time contacting the local centre, the complexity of GSM phones nowadays is too high for repair if it is a non-trivial fault. It's a case of bin it and replace. ( They were willing to replace for 2million rupiah , more than half the cost of the original phone ! A phone which was 2 weeks old when the fault was discovered.
So beware, the warranty and global network of repair centres is a sham, certainly don't buy your phone from an airport duty free shop, where it may be difficult to " return to original retailer ".
The next hurdle I will have is to convince the Dubai Duty free shop that it does not work on GSM1800, but works fine otherwise - as far as I know there are no GSM1800 networks in Dubai , so I will not be able to demonstrate that the phone is faulty.
So I think it's a letter to the Jakarta Post newspaper, warning everyone not to trust their warranty if they move around the world.
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Posted: 2002-07-23 15:26
