| Author |
celestica uk upgrade |
jmackie
Joined: Jan 10, 2002
Posts: 90
PM |
does anyone have any comments on this place celestica tellford uk
i sent my phone there 9 days ago for software upgrade
first they could not find it
then they said the person who does the upgrades was in a meeting for {3 days)
then this morning they said the parts my phone needed have not arrived
when i pointed out no parts were needed for upgrade they said i will have a call back in ten mins that was 4 hours ago
anyone else have a upgrade nightmare |
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jmackie
Joined: Jan 10, 2002
Posts: 90
PM |
i take it nobody has any comments
i just been told that my phone does not need upgrading by celestica so they sending it back with r1b the same software i sent it with 9 days ago
because it was very slow
it kept freezing up had to take the battery out to solve this
a very unhappy t 68 owner
but i will be glad just to have it back |
T39andcounting
Joined: Jan 02, 2002
Posts: 50
PM |
See http://www.esato.com/board/viewtopic.php?topic=741&forum=2 for other tales of crappy service! |
toad
Joined: Dec 18, 2001
Posts: 7
PM, WWW
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trust me when i say this,,,,,,,, Ericsson are so blind to the complaints they get. even from there own staff. I am very freindly with a few people that work foe Sony/E///UK and all they ever due is moan about dealers complaints about the service they get from them. Your best bet is to phone 08705 318318 and ask for the number of your local rep. |
jmackie
Joined: Jan 10, 2002
Posts: 90
PM |
thank you i will phone again
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Buzz
Joined: Jan 02, 2002
Posts: 87
From: UK
PM |
Got my phone back from celestica today, and guess what still having the same problems with feedback on the mic, also the joystick keeps stopping working, hangin sending text, very slow T9 input, and these have been found within the first 30mins of having the phone back, will take it to local dealer tomorrow to see if can get new phone with the new hardware version, if its out yet.... |
jmackie
Joined: Jan 10, 2002
Posts: 90
PM |
did they upgrade your software
are we able to take them back to the shop we bought them to exchange for a latest software model
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Buzz
Joined: Jan 02, 2002
Posts: 87
From: UK
PM |
they did not upgrade the software, just seem to have given me a recon phone, i am going in to a service point tomorrow or saturday to complain, if they dont issue me with a fix for the problems i will be taking the matter as far as i can go to in the UK, i dont want this to end up like the problems with the 7110!!!!
I belive that the R3A or is it R3B hardware version fixes the mic problem and the build quality is better |
Buzz
Joined: Jan 02, 2002
Posts: 87
From: UK
PM |
this is the hardware and software versions i am after:
R2A-3rd release(January) (hardware R3B (was: R1B)IMEI: 350324-61-(was: 350324-71-
Label(Box+Sticker on the back of phone)Sony Ericsson(was: Ericsson)
Made in Sweden(was:Malaysia)
- better voice quality both sending und receiving
- the mic isn't as (over-)sensitive as before
- Wap (GRPS + eMail) much, much faster
- Games, esp. Game are much more colorful and sport better graphics
- improvements with the building quality of the phone; no more issues with the keys
- It displays the specific phone symbols next to the last dialled phone numbers (Private, business etc.), also with the missed numbers
- T9, Menu + Phonebook faster
- No limits in characters with the Email
- Contrast of the display better,Crispier
- key-lighting improved, especially last row of keys now cleary readable |
jmackie
Joined: Jan 10, 2002
Posts: 90
PM |
how long have you had your phone buzz
i had mine 3 months so i dont know if they will exchange it you know what carphone warehouse are like. not that eager to please
celestica would not even confirm r2a was out here did you get any luck with them i am stuck on r1b
let me know how you get on with the shop tommorrow cheers
sorry forgot to ask are ericsson under any obligation to upgrade our phones as i was told my phone will be sent back as it did not need upgrading
[ This Message was edited by: jmackie on 2002-01-17 21:56 ] |
Buzz
Joined: Jan 02, 2002
Posts: 87
From: UK
PM |
had it for about the same, i will let you know what the service point has to say about the bugs with the phone, from what i can remember of the sales of goods act, the item need to be fit for the job it was intended, so that means a phone should work as a phone, where mine is unable to be used due to the mic problems, if they dont issue a fix i am happy with, they can have there phone back, or issue a different model that works!! At the moment i am thinking about getting the problems fixed and then getting rid of the phone and go back to Nokia, i know there i can get phones sent from customer services
i might mail ericsson tonight and ask if R3A fixes the problem with the mic!, or maybe its the software R2...i will find out |
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Posted: 2002-01-17 13:30
