| Author |
Orange K700i can't send SMS |
Lanesra
Joined: Jan 28, 2005
Posts: 5
PM |
I bought a new K700i on Wednesday (on PAYG) only to discover after a day of using it there is NO SMS option only MMS thus every msg i've sent since then has cost me 40p as opposed to 3p!!
I've had 7sim updates in a day and I still have the problem! Orange are now refusing to replace the phone as it's a "problem" and not a "fault".
I know my rights on this issue so i'm not after an answer on that, I was just wondering if anyone else has had this problem as I was advised by one of Oranges (more helpful) advisors, that this a known fault with a bad batch of phones!! |
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Burgaz
Joined: Mar 25, 2004
Posts: > 500
From: Cwmbranistan, S. Wales
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Try turning the phone off then on... Should sort it...
*edit*
welcome to Esato by the way....
_________________
I'll Sleep when I'm dead... 
[ This Message was edited by: Burgaz on 2005-01-28 15:53 ] |
Lanesra
Joined: Jan 28, 2005
Posts: 5
PM |
Thanks for the welcome
If only it was that simple, I've turned the phone on and off after every sim update and the guy in the shop has had a go a few times as well.
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Burgaz
Joined: Mar 25, 2004
Posts: > 500
From: Cwmbranistan, S. Wales
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Hmm.... Take it back and get a replacement then?
I  Fantasy Worlds and Disney Girls. Currently using: iPhone |
govigov
Joined: Jul 30, 2004
Posts: > 500
From: Back home - Cochin
PM |
In write new, there are two option. 1. Text 2. Picture. If you dont have text option, then it is the phone's fault. Ask the guy to check in other phones. Insist. This option must be available. Btw, welcome.
This message was posted from a K500 |
whizkidd
Joined: May 14, 2004
Posts: > 500
From: India
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You deserve a replacement m8!
T230 >> T610 >> Ngage QD >> N73 >> N85 >> Omnia HD >> And countless other review units |
Lanesra
Joined: Jan 28, 2005
Posts: 5
PM |
As I said before there refusing too as it's a "problem" and not a "fault"
Which there (useless) tech support people supposedly know how to fix!!
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govigov
Joined: Jul 30, 2004
Posts: > 500
From: Back home - Cochin
PM |
Take it to SE. They will set it right for you.
This message was posted from a K500 |
whizkidd
Joined: May 14, 2004
Posts: > 500
From: India
PM, WWW
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If not, you should set them right!
T230 >> T610 >> Ngage QD >> N73 >> N85 >> Omnia HD >> And countless other review units |
kvfb97
Joined: Jan 28, 2005
Posts: 3
PM |
i also had this problem...
ring them up...n say that u have this problem...they send u msg settings...u switch off then on....dada...it works  |
Lanesra
Joined: Jan 28, 2005
Posts: 5
PM |
As said before thats not working. I've just got off the phone with one of their "advisors" and after umpteen more updates and putting my simcard into an old Nokia (spit) there was still no "write text msg" option.
The latest plan (and one that works) is to reactivate my old sim card.
After a while the "advisor" begrudgingly admitted that there is a "compatibility" issue with certain sim cards and the K700i!! SO WHY SELL THEM?? |
KrisUK
Joined: Jan 24, 2005
Posts: 216
PM |
It is most definately a fault.
It's almost like buying a car and there's no passenger seat when there should be. You wouldn't expect the dealer to shun you by saying it's not a fault but just a problem. |
slattery69
Joined: Jan 03, 2003
Posts: > 500
From: north east england
PM |
did you use the sim that came with it or did you use an older sim to keep your number.
the only reason i ask is beacause if they send out a sim update to open all features of the phone and you changed the sim it often can fail. ive had this in the past. i would would just keep on at them also you could try 156 as this is data support and they tend to be on the ball alot more than normal customer services who tend to be jack of all trades and master of none.
good luck hope you get it workin |
Lanesra
Joined: Jan 28, 2005
Posts: 5
PM |
It's working now, but only on my old sim card?!
I'm just about to fire off a lenghty email to Orange, though I don't hold out much hope of anything but a standard no answer response
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govigov
Joined: Jul 30, 2004
Posts: > 500
From: Back home - Cochin
PM |
Cool. You learn a new thing every day.
This message was posted from a K500 |
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Posted: 2005-01-28 16:51
Fantasy Worlds and Disney Girls.
