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Voicemail software recognises callers emotions |
axxxr
Joined: Mar 21, 2003
Posts: > 500
From: Londinium
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Via: New Scientist
New Scientist has a story on a voicemail system that labels messages according to the caller's tone of voice and could be helping people identify which messages are urgent. The software, called Emotive Alert, is developed at the MIT Media Lab.
The system, installed at the phone exchange or in an intelligent answering machine, listens to messages and sends the recipient a text message and an emoticon indicating whether the message is urgent, happy, excited or formal.
In tests on real-life messages, the software was able to tell the difference between excited and calm and between happy and sad, but found it harder to distinguish between formal and informal, and urgent and non-urgent.
The software was also combined with a speech-recognition system that links patterns of words, such as an increased use of negatives, to particular emotions. However, doing this deprives it of one of its talents: the ability to label messages in any language. The researchers hope soon to build a system in which the acoustical fingerprint can be personalised for somebody's most frequent callers.
But Andrew Monk, from the University of York, UK, warns that Emotive Alert could be manipulated by spammers. Telemarketers and voicemail spammers will design messages designed to score highly on urgency metrics so that they can be artificially boosted to the top of your priority list.
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FutureDesign
Joined: Dec 10, 2004
Posts: 317
From: Queensland, Australia
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Now that emotional thingy just get freaky now
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masseur
Joined: Jan 03, 2003
Posts: > 500
From: Sydney, London
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I guess its similar in someway to the lie detectors you can get and I'm sure this will be another step forward on the AI trail to systems, robots etc that we converse with in a normal way without thinking about the words we use or how we say them
another example in the step towards that is the microsoft voice command which I have been using lately on my iPAQ and JAM and which needs no training to recognise words and so far I have only had 1 command not understood but then it just asks me to repeat
I applaud any research in this direction 
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[ This Message was edited by: masseur on 2005-01-12 14:29 ] |
methylated_spirit
Joined: Jul 07, 2004
Posts: > 500
From: Bonnie Scotland
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I cant see what applications this would have IRL to be honest, its just another way for "the man" to spy on us, dude!
WOuldnt it be a lot simpler, and cheaper, just to flag urgent messages as "urgent"?
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Posted: 2005-01-12 15:11
