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Smartnet Corner (PH) |
lethal_cassanova
Joined: Apr 23, 2003
Posts: 338
From: k-atox
PM |
the left ear got broken last month....
1.yes the markings can be done overnight if you wanna have some business out of it...
2.but then again, the employee ( carlos )who received the unit had a good look since they changed their procedure in accepting their units for repair ( they now check if the unit has defect or scratches or whatsover )
- @ jepaz and 619....
"yes you saw my unit but have you tried using the pda? coz carlos used my pda... and its very impossible not to see the marked done by the keypads!!!"
pls hear our case
SMARTNET:
the allegations that smartnet are telling me is that the markings cant be done overnight
CASSANOVA
*** but the fact that mr carlos insua saw the tiny and not visible scratch on the side of the faceplate means that he is very careful in receiving the unit brought for service for the protection of their company and client as well
***if carlos used my pda (WHICH HE DID!!!). i dont think he will missed a mark on my lcd!!!
***like jepaz said " the marked is obvious on
" 4. The said markings are only obvious with the OK, 1, 4, 7, * keys. It seems that the markings were the result of the broken left ear of the flip and created blot on the LCD"
--- and yes this markings were the result of the broken left ear of the flip. but i brought my unit for upgrade why tell me that my keypad needs replacement and because the technician had a hard time pressing the command OF THE KEYPAD!!! and not because of the broken left ear!!!
pls see this thread
1. problem of Gowin and MFB
http://www.esato.com/board/viewtopic.php?topic=7685&start=2680
2.problem of chris 725
http://www.esato.com/board/viewtopic.php?topic=7685&start=2700
and im sure there are more S.E. users who had a problem with them
Solution Made BY SMARTNET together with GOWIN
http://www.esato.com/board/viewtopic.php?topic=7685&start=2760
SMARTNET! WAG NYO IPASA SA AKIN ANG KAGAGAWAN NG TECHNICIAN NYO!!!
DI LANG BASTA OCCULAR INSPECTION ANG GINAWA NG I RECEIVED ANG UNIT KO! GINAMIT PA NI MR. CARLOS ANG PDA KO!!!!
[ This Message was edited by: lethal_cassanova on 2004-02-17 23:21 ] |
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619
Joined: Jun 19, 2002
Posts: > 500
From: if you dont like my posts, IGN
PM |
if were going to use the pda or phone your P800 or my P900, i wont be writing on that (left) part of the LCD, ill be writing at the middle part..
that "butas" cant be easily noticed if the unit is turned ON.
and, how did the "ear" got broken?
[addsig] |
britri2
Joined: Jul 02, 2002
Posts: 1
PM |
@ firewired
@ gprs
please see Pm.
thanks
SMARTNET SERVICE CENTER
Tel: 8961140, 8961474, 8961837
8962639, 8963282
Fax no: 8970312 |
lethal_cassanova
Joined: Apr 23, 2003
Posts: 338
From: k-atox
PM |
1.the reason on how the left ear got broke doesnt got to do with the fact that mr insua received my unit in good condition
2.per gowin,smartnet changed their procedure on accepting unit for repair or upgrade after the incident on his phone.
3.yes if u will use the pda u will use the center part of the lcd, but then again its impossible not to see the marks on my lcd.
4.you are not an employee of smartnet so the way you checked my unit is not the same as the way they scrutinize it
5.the technician reported that the keypad need replacement kc " DI DAW AGAD MA PRESS ANG MGA KEYS"
6.this is not the first time that smartnet did this. they did it with gowin and chris725 and mfb
7.there is something wrong their procedure and something must be done.
8.perhaps D.T.I. or S.E.C. will do!!!
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619
Joined: Jun 19, 2002
Posts: > 500
From: if you dont like my posts, IGN
PM |
1. asking how the ear got broken.. im just curious.
3. well, when its ON, you wont see it right away... i dont use my pda when my unit is OFF.
4. when they check your unit, is the unit ON or OFF?
6. before you conclude what happened to gowin, mfb or chris's unit.. (and compare)......u shld confirm w/ them first.
btw, this is not a complain board.. you shld have talked to them personally
i was just trying to help.. but you saw it differently...
[addsig] |
bonito99
Joined: May 07, 2002
Posts: 368
From: The Philippine Islands
PM |
From what I've read, the proximate cause of that "butas" is the result of regular excess pressure due to the broken keypad ear. Carlos Insua may have overlooked that detail, but nevertheless based on a technical standpoint, such "butas" may not be inflicted on the PDA over one night. I presume you place your P800 inside your pocket.
Moreover, if you have a serious complaint about the service of Smartnet, then file a complaint with the proper authorities. Don't just scandalize your issues over a public forum. It might just get you into deeper legal entanglements. |
crowing
Joined: Jan 03, 2003
Posts: 475
From: La Sexocristo
PM |
amen.
(akin na lang z5 mo)
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bonito99
Joined: May 07, 2002
Posts: 368
From: The Philippine Islands
PM |
Pray harder. |
ferrarista44
Joined: Jan 30, 2002
Posts: > 500
From: down south
PM |
with over 1 year of Smartnet servicing my P800, i've never had any problems with anything whatsoever.  since my T68 days, they've always done a good job. |
firewired
Joined: Nov 26, 2002
Posts: 85
From: Manila, Philippines
PM |
Me too. From my T68, to my T68i, to my T610 now with my P800. Never had a problem with SMARTNET's service.
Sa inyo pa din ako magpapa-upgrade!!!
Bosch608 > SiemensC10 > EricssonA1018 >Nokia6150 > Nokia8250 > Nokia 6510 > Ericsson T68mc-i > SE T68i(ADRIATIC BLUE!!!) > SE T610+ICT-14+HPM-10 > SE P800 > K700i > W800i > P1i |
tom_riddle
Joined: Sep 24, 2002
Posts: 292
PM |
never had problems with smartnet.
are you on the list? |
xerx
Joined: Jul 31, 2002
Posts: 375
From: New York City
PM |
from T68i to P800...baka next year naka P9 na ano bwahahhahah never had problems with smartnet...pana-panahon lang yan weather weather mwehehehehehe...kung talagang nakasulat sa itaas na masisira telepono mo masisira talaga...that is your fone's destiny hehehehehehehe:) |
kapitan jackal
Joined: Aug 19, 2002
Posts: > 500
From: AREA 51
PM |
@smartnet peeps!
*i come in peace*
pwede bang sa inyo ko na lang pagawa yung A2610 ko? kasi 3 buwan na dun sa kabila wala pang nangyayare. at least dapat bigyan nila ako ng service unit, or kung phase out na yung model, palitan nila kahit anong mas modelong unit (kahit 3310 na lang, basta may kasamang kikay kit)  |
lethal_cassanova
Joined: Apr 23, 2003
Posts: 338
From: k-atox
PM |
i have posted the thread re GOWIN-CHRIS725 AND MFB case...
per gowin, smartnet management changed their procedures after gowin's incident. they are now more careful in accepting units for service or repair to protect the comapany's interest and client aswell
i dont know if they really changed their procedure but if not there is something wrong with them, there are complaints but they are not doing anything to correct it! is that what you guys are telling me?
" DI NAPANSIN NI MR INSUA ANG MARKINGS? "
c'mon guys..... may naging issue na before and hindi lang basta isang beses nangyari.... 3x na nangyari na merong complaint about their service.... and yet they are not correcting it?
smartnet naman... naman.... naman......
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JWBlue
Joined: Apr 10, 2002
Posts: 104
From: t68i to t610 to k700i to k750i
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@brit: do you have the aluminum haze cover already for the t610? |
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Posted: 2004-02-16 13:21
