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Vodafone Roaming in EU be careful |
gharknes1
Joined: Sep 28, 2004
Posts: 231
PM |
I'm just back from spain, i used my home network while there (vodafone) at £5 per mbyte which is expensive but ok i guess, problem is that i had my gprs setting to disconnect after 5 mins of inactivity, well when i got home and viewed my bill online it was over £100 after just 6 days, the bill was full of multiple £0.97 charges (70 of them) which where actually reconnection charges after my gprs disconnected every 5 mins, vodafone did not inform me that these charges existed, i am currently in dispute with them right now as they never mention the connection charge on the gprs roaming guide on their website, so be careful, my advice would be to leave your gprs connection always on to avoid this hassle. These mobile companies are robbing us. |
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Vlammetje
Joined: Mar 01, 2003
Posts: > 500
From: Den Haag
PM, WWW
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yeah why would you disconnect gprs anyway?
and (re)connection charges? You get charged for the connection itself aside from the bytes? 
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gharknes1
Joined: Sep 28, 2004
Posts: 231
PM |
yeh thats exactly the point, there is no connection charge mentioned on vodafone website anywhere, it would be like having a minimum call charge of £1 when making phone calls, if i had left my gprs always on then there would only have been one of these charges, but the point here is that vodafone gprs charging is based around data not connection. I'm still waiting on a refund of £70 from £100 bill, which equates to me connecting disconnecting 70 times with a data transfer of 5 meg which is just about right. Think I'll get it ? |
masseur
Joined: Jan 03, 2003
Posts: > 500
From: Sydney, London
PM |
I've been vodafone UK roaming in EU for 3 years now (as I work in Germany during the week) and have noticed over the last 6 months or so, these £0.97 per connection charges no matter how much data I use.
My GPRS rate should be £2.35/mb and after several calls when I first spotted this I finally got confirmation that as long as I am on a vodafone network when roaming in EU that my GPRS data rate remains constant at £2.35/mb and there is no connection charge.
They reviewed my account back then and gave me a £220 credit as correction for the overcharges and every month since I have had to call them and apply a refund for the incorrect charges. Actually I now have one person who looks at it for me, applies the credit and texts me the amount but still vodafone have not fixed their billing system as I notice on my latest bill (viewable online) that the same is still there
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[ This Message was edited by: masseur on 2004-09-30 10:28 ] |
Krubach
Joined: Dec 05, 2002
Posts: > 500
From: Sunny Portugal! :)
PM |
Similar to Portugal (so be warned).
They're not connection charges. It's like a minimum trafic.
Each time you connect they charge you minimum 100Kb even you only download 0,5Kb.
The £0.97 are for 100Kb blocks.
[addsig] |
masseur
Joined: Jan 03, 2003
Posts: > 500
From: Sydney, London
PM |
@Krubach, not sure if you read what I wrote but thats not the case according to vodafone UK which is why they have been crediting me every month for so long
in any case, with my GPRS tariff at £2.35/mb, if it was a minimum 100kb charge it would cost £0.235 and not £0.97
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Krubach
Joined: Dec 05, 2002
Posts: > 500
From: Sunny Portugal! :)
PM |
Sorry masseur. I for got to put the "@gharknes1" in the beginning.
Anyway, this is how Internet GPRS works in Portugal (not WAP GPRS).
[addsig] |
gharknes1
Joined: Sep 28, 2004
Posts: 231
PM |
update, vodafone have agreed to refund me the extra cost, and these costs are not incurred for minimum 100k although it does look like that if you have multiple sessions, if you leave your connection live 24/7 then you accumulate as opposed to session build your data traffic.
In any case it is worth noteing
cheers for the replies chaps |
masseur
Joined: Jan 03, 2003
Posts: > 500
From: Sydney, London
PM |
following this thread I spoke to vodafone again today and have now escalated this issue as I don't really want to track my usage month to month to make sure they got it right. after all this time they really should have fixed their system!
it does make me wonder how many people out there are paying way over the odds and don't even know it.
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gharknes1
Joined: Sep 28, 2004
Posts: 231
PM |
yes indeed, I would say most people either don't GPRS while roaming or just accept the excessive charges, the whole mobile charging system is just plain robery, perhaps as more options become available prices will start to fall, VOIP should send a shudder through all the networks both mobile and landline, your next phone operator could be you ISP, PIPEX in the UK are already rolling out a wireless network, this should eventually allow me to disconnect my BT landline as I only use it for broadband connections, nearly £40 per quarter and only £4 worth of calls. |
Vlammetje
Joined: Mar 01, 2003
Posts: > 500
From: Den Haag
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i feel the urge to recheck my gprs bill for last summer now 
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deano27
Joined: Jun 02, 2008
Posts: 1
PM |
On 2004-10-01 11:52:20, Vlammetje wrote:
i feel the urge to recheck my gprs bill for last summer now
Well I have just checked my company account and I have 228 x £0.977 charges!!! that is in one month.
Can anyone clarify is this some sort of min charge or connection charge as one user has multiple in the same day?
Thanks in advance |
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Posted: 2004-09-30 09:00
