| Author |
T630/O2/SIM hell ( |
fluffy
Joined: Jun 30, 2004
Posts: 9
PM |
I've finally given up on Nokias, and invested in a nice shiny new S-E T630.
It's all recharged and ready to go... HOwever it's asking me for my SIM PIN. I've never set one up, and have no idea what the default code is. I tried the O2 helpline for 20 minutes trying to get through, then at 9pm they put the answer phone on! Grr.
I wanna use my phone! (especially as my other half has the T610 and I want to have the better, newer phone for once  )
Has anyone else had this problem, and if so, how have you remedied it?
Fluffyx |
|
|
wapchimp
Joined: Jun 09, 2002
Posts: > 500
From: Land of the chimps
PM, WWW
|
is it not in the manual?
try 1111 or 0000
dont do it to many times though, or you will lock it 
[addsig] |
Jools
Joined: May 21, 2003
Posts: > 500
PM |
With O2 its 5555, at least it is on mine! |
fluffy
Joined: Jun 30, 2004
Posts: 9
PM |
O2 do not advertise their default SIM - it's not on their website or in any manuals! I've been through all the bumpf I've had with each of my handsets and can find nothing 
I've tried 5555 and 1111. Will have to wait until the customer service line opens tomorrow morning I guess.
I should have trusted my gut feeling and ditched O2 for another service provider. O2's coverage is fantastic. Their customer services seem to be ran by chimps
Thanks for your help though guys - I appreciate it. |
t68iNWO
Joined: Apr 05, 2003
Posts: 160
From: Texas, U.S.A.
PM |
what about 1234?
The New World Order in Mobile Technology is here...Sony Ericsson! |
fluffy
Joined: Jun 30, 2004
Posts: 9
PM |
Not brave enough to end up having to try to get my pin and puc out of the O2 monkeys
[ This Message was edited by: fluffy on 2004-06-30 23:09 ] |
AntonioX
Joined: Apr 05, 2002
Posts: 134
PM |
Yo some one else told u that its 0000 if you got it from an o2 shop then it is 0000
you don't have to cry about it and say o2 is shit cuz the guy did not tell you the code you should learn to chill out a bit.
|
fluffy
Joined: Jun 30, 2004
Posts: 9
PM |
I've been with O2 (inc. genie before that) for 4 year, so I feel I am well versed in being able to say that there customer services and customer care or terrible. It's a pity that they have such good coverage in my area. e;se I would have left them in an instant.
If they could adress their customer relations issues then they would be a bloody good service provider.
So why don't you chill
Ps I'm an online customer, not a shop customer - they are ran as two separate companies with no overlap.... |
AntonioX
Joined: Apr 05, 2002
Posts: 134
PM |
sorry to say mate but you should chill and yeah i know about that as i myself work for o2 but if you do have a prob with o2 on line dont get stressed just walk in 2 an o2 store and they should be able to call them for you and get things sorted so you should CHILL 
|
fluffy
Joined: Jun 30, 2004
Posts: 9
PM |
As one thing on m essage boards that annoys me is people making sweeping comments about things with out backing them up, here is why O2 could do much better in my books:
To date they have:
given my mobile phone number to a debt collection agent as the contact for another person with the same name as me. The debt was for £1120!! Luckily, when I asked what address I lived at and they rattled off some address up North, I realised what was going on - the debt collection agency wouldn't take no for an answer though! They even tried to get me to give them my current address - luckily my other half is a lawyer and told me not to because all the debt collection agency would do is update the address to mine, making the debt mine! B@st@rds!
Offered me their everyday 50 contract for a reduced price to get my off my bargainous BT Genie one. As soon as they did - surprise, surprise they charged me full whack - an extra £10 a month for a reduced service.
Are constantly rude to the point of being insulting when you try to settle any problems in a reasonable manner
Tried to charge me £30 for a free hand set up grade! i wonder how much money they have made in this manner?
Edited:
Quote:
|
On 2004-07-01 00:04:48, AntonioX wrote:
sorry to say mate but you should chill and yeah i know about that as i myself work for o2 but if you do have a prob with o2 on line dont get stressed just walk in 2 an o2 store and they should be able to call them for you and get things sorted so you should CHILL
|
|
To be fair, I have been into an O2 store before as I was getting no where with the online mob. They told me it wasn't their problem...
I'm just over excited to get my phone after waiting an age and am disapointed not to be able to use it
[ This Message was edited by: fluffy on 2004-06-30 23:08 ] |
AntonioX
Joined: Apr 05, 2002
Posts: 134
PM |
at the end of the day all networks have problems not just o2 trust me as i have had my fair share of probs with t-moble and orange much worse then you i am not ganna go in to them here but at the end of the day we are only human and errors happen.
|
fluffy
Joined: Jun 30, 2004
Posts: 9
PM |
Quote:
|
On 2004-07-01 00:10:27, AntonioX wrote:
at the end of the day all networks have problems not just o2 trust me as i have had my fair share of probs with t-moble and orange much worse then you i am not ganna go in to them here but at the end of the day we are only human and errors happen.
|
|
I just think it's a great shame as if they could sort out their customer services (and if you happen to work in that area, it might be worth taking some comments on board, as my gripes seem to be echoed by many) then they would have the best service I've ever used. Certainly better coverage than I experienced with Orange, Vodafone or my brief dalliance with 'one-2-no one'!
To go even further of topic, BT genie used to have a facility where you could chat online live to a customer service rep. Fantastic idea and an easy way to get things solved. It was taken off line when they became O2, presumably for security or cost reasons. A real shame really, as a company that operates online should be at the fore front on on line technology. It seems that they don't even have a decent server as quite often, and before you've given any identifying information you are greeted with 'Can you call back in a few hours please, our computers are down'. Sad really....
[ This Message was edited by: fluffy on 2004-06-30 23:19 ] |
AntonioX
Joined: Apr 05, 2002
Posts: 134
PM |
All that i can say is that things are beaing done about it nothing else i can say till the info is allowed to go public.
|
|
|
Posted: 2004-06-30 22:48
