| Author |
Is 02 pulling a fast one? |
freestyle
Joined: Jan 27, 2004
Posts: 172
PM |
I joined a new 02 online contract at the beginning of the month and received an email saying my gprs was free until the end of the month.
Couldn't resist that kind of offer and made good use on the p800's web browser.
Just checked my bill and the t**ts are charging for all the gprs over my 0.5mb inclusive allowance.
Is anyone else having the same problems??? |
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masseur
Joined: Jan 03, 2003
Posts: > 500
From: Sydney, London
PM |
there were several threads here 2 or 3 weeks ago about O2 ceasing their free gprs
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freestyle
Joined: Jan 27, 2004
Posts: 172
PM |
I know the ones you mean mate.
But my point is, 02 have emailed me saying it's free till the end of the month and they're are charging me.
Doesn't that break any laws? |
masseur
Joined: Jan 03, 2003
Posts: > 500
From: Sydney, London
PM |
oh! THIS month you mean, well that doesn't sound fair. I should have a word with them
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nomad01
Joined: Jun 03, 2004
Posts: 26
From: Birmingham, UK
PM |
Pester O2 as much as you can.
I've had untold billing problems with them in the past.
If it's their error, harass them and they usually put it right... eventually. |
Residentevil
Joined: Feb 29, 2004
Posts: > 500
From: Raccoon City, USA
PM, WWW
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As long as you have the e-mail/ proof in writing and can forward or print it out you got recourse and can complain. 
Tough times don't last, tough people do!
Free Tibet |
jontyf
Joined: Apr 29, 2004
Posts: 468
From: Hertfordshire, England
PM |
Are you sure you read the contract correctly?
Elle - "...Which in the very near future, will be my sword"
Bea - "Bitch, you dont have a future..."
Bea - "... What did you say to Pai Mey to make him snatch out your eye?" |
hogemeister
Joined: Nov 25, 2002
Posts: 115
From: Bonnie Dundee, Scotland.
PM, WWW
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Write 2 Oftel and complain, it's the only way 2 do it....
This message was posted from a T610 |
scotsboyuk
Joined: Jun 02, 2003
Posts: > 500
From: UK
PM, WWW
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I would contact O2 first, this sort of thing can usually be sorted out in a jiffy.
"I may be drunk my dear woman, but in the morning I will be sober, and you will still be ugly." WSC |
freestyle
Joined: Jan 27, 2004
Posts: 172
PM |
Here's the email...........
Quote:
| O2 Service Message - Important information affecting your O2 service
From the O2 Online Team, 4 June 2004
O2 Service Message - Changes to GPRS charges
Dear O2 Online Customer,
The O2 Active™ free trial, allowing you to use GPRS to access the internet from your mobile for free at all times, ends on 30th June 2004. From 1st July 2004, you will continue to benefit from the 0.5mb allowance which is free with your tariff*, but additional access to O2 Active™ will be charged at a rate of £2.35 per megabyte.** So you can still explore the latest games, ringtones, news, sport and music all at your fingertips from just 1p per page.
Please note that the cost of downloading the data in games, ringtones and other content on O2 Active™ is included in the price of the item.
Terms and conditions apply.
Regards,
The O2 Online Team
This is a service message. Under the terms and conditions of your contract we are required to notify you of changes to your service.
*Applies to customers who connected to an O2 plan from 1st May 2002
**1 megabyte is equivalent to browsing approximately 150-200 pages, dependent on content. Minimum charge one pence for access to O2 Active™ via GPRS.
O2 Active™ services are handset & network dependent. See www.o2.co.uk for full details.
Please note that replies to this email cannot be answered. If you have any further queries about this email or any other element of your service please visit http://www.o2.co.uk/help.
This communication is from O2 (UK) Limited. Registered office: 260 Bath Road, Slough, Berkshire, SL1 4DX. Registered number: 1743099. |
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BBCode Quote End --> |
richardlusty
Joined: Jun 07, 2004
Posts: 128
PM |
Hi best thing that you could do would be to get all the information you have and head down to the nearest o2 store. if they tell you they can't deal with o2 online customer service problems they are being ejits and tell them to ring their dealer number. That way you don't have to waste money trying to contact o2 by phone yourself, there will be no long delays and someone else can talk to those joyful customer service people at o2. (Talking from experience) |
freestyle
Joined: Jan 27, 2004
Posts: 172
PM |
Umpteen emails later, 02 have confirmed that all this month's gprs should have been free.
But........ they can't do anything about it until my monthly bill has been calculated and submitted to me, meaning i've got to pay the bill and they will credit the account the following month.
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fluffy
Joined: Jun 30, 2004
Posts: 9
PM |
Quote:
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On 2004-06-23 14:46:30, freestyle wrote:
Umpteen emails later, 02 have confirmed that all this month's gprs should have been free.
But........ they can't do anything about it until my monthly bill has been calculated and submitted to me, meaning i've got to pay the bill and they will credit the account the following month.
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Not as easy, quick or fun, but your WAP allowance will be high. you could always switch to WAP until you've sorted your billing out... |
maruf
Joined: Mar 06, 2004
Posts: 40
PM |
I'm on O2 and the free allowance is only 0.5mb
This message was posted from a WAP device |
lovewalrus
Joined: Dec 22, 2002
Posts: 480
From: LoveWalrus
PM |
You don't HAVE to pay all the bill and wait for a credit at all. Your contract is subject to the Consumer Credit Act and as such you have a legal right to dispute charges and withhold funds until an issue is completely resolved. Don't let them push u around mate :-)
This message was posted from a Nokia |
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Posted: 2004-06-21 13:50
