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SE UK customer service ? |
jammods
Joined: Mar 09, 2002
Posts: 45
PM |
Hi I havent got any network phone insurance cause when I paid for it they didnt deliver. So know after 40 minute on the blower to Orange they told me what I already knew - the handset is faulty, (drops calls turns itself off, wont connect to network etc) But as i dont have orange insurance it has to be dealt by the manufacture.
Now I know Nokias are straight forward into the service centre and fixed or replaced no probs, however I dont have a an ericsson service centre near me so I will have to ring them up. Has anyone dealt with them and can anyone tell me my rights ie how long it should take replacement or fixed etc. Also I purchased it from CPW is it worth giving them a bell?
thanks in advance |
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superjoe
Joined: Apr 29, 2002
Posts: 51
From: Harrogate, UK
PM, WWW
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Sorry to tell you this, but my experience with SE repairs was very bad. I had a sony j5 which had a faulty speaker. It took 1 month to get an envelope from them to send it back. AND 7 weeks to get my phone back. AND WHEN I did get it back they had sent me a BT cellnet one ( I was on orange). So I had to send it back and wait another week for an Orange j5. Countless promises about people ringing me with an explanation never happened. But I must also say Orange were brilliant and when they heard the problems I was having they did me a deal on my T68 that I have now.
I may have been unlucky, and maybe they are not that bad?
I hope you have more luck. |
dannykipling
Joined: Apr 10, 2002
Posts: 242
From: Liverpool
PM |
Most carphonewarehouse stores have a service bit in the back of the shop, even if you aint got your receipt they will ahve your info on the computer so take it to your nearest. It has to be under warrenty.
 Danny Kipling |
evoke
Joined: Mar 05, 2002
Posts: > 500
PM |
I've heard CPW are very good at sorting out faults with ur phone. Would take it there first. Ed
This post was posted from a T68i |
Fahed_2000
Joined: Feb 12, 2002
Posts: > 500
From: UK - London
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I upgreaded 3 T68's withought a even receipt (I am not one of their customers)
I did it at the finchly road carphone warehouse, I left them there, three hours later i poped in and they were ready |
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Posted: 2002-06-01 19:32
Danny Kipling 
