| Author |
WARNING: Buying from Expansys |
markbishop
Joined: Nov 13, 2003
Posts: 10
PM |
Thought I should post a cautionary note here about the online technology retailer Expansys. I bought a faulty Jabra BT250 from them, sent it back, got sent a faulty replacement. They blamed my phone so I held on to the item for two months until I could upgrade. The same fault occurred with the new phone so I asked for a refund.
When I called they pointed out that their terms and conditions state that they won't give refunds for faulty goods after 21 days so they didn't want to know - it was up to me to send it to Jabra for a repair or exchange.
I told them that my understanding of the Sale of Goods Act, Unfair Terms in Consumer Contracts Act and EU Distance Selling Directive is that they're *way* out of order with their 21-day rule. They begged to differ so I sent it to them anyway with a demand for a refund. They responded with an offer of a credit note or nothing. When I tried phoning the w**ker who emailed me I was left to listen to muzak for 11 minutes. I called in again asking to speak to him and was told 'he doesn't speak to customers'.
Eventually I got to talk with someone. Her position was that she was not interested in what the law says, only their terms and conditions, and if I didn't like that I should take them to Court.
Naturally, that's what I'm doing. I'm also setting the Trading Standards people onto them and doing what I can to warn gadget buyers about the level of aftercare they can expect from this firm.
I'm not saying 'don't buy from Expansys' - if I did, potentially I could fall foul of the law. However, I would like to warn users of this forum to check carefully this firm's terms and conditions and consider whether they really want the aggravation of issuing a Small Claims Summons if they're refused a refund on a faulty product. | |
|
imanuk
Joined: Mar 05, 2004
Posts: 241
From: Stafford, UK
PM, WWW
|
Somewhat supprising that a company that overprices all their products and maintains high margins thinks they can be so poor with their customer relations.
Not least when they work with the likes of amazon, are a multinational company and run shops within expansys for manufacturers.
Good luck with your courtcase, let us know if we can help and keep us posted on any progress. | |
|
Access the forum with a mobile phone via esato.mobi
|
Posted: 2004-05-06 19:15
