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Author Bad News
bradmax57
P800
Joined: Apr 03, 2002
Posts: 146
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Posted: 2002-05-22 11:59
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I got this email from Ericsson 16.05.02


Dear Sir/Madam,

Thankyou for contacting Sony Ericsson.

Regards to your enquiry concerning the T68 range, a software upgrade is not available to transform your original T68 model to the T68i features, however there is software being tested for this procedure, but is still in un-supporting stages.

The T68i official release will the 2nd quarter of 2002, there will be a
press and public notice of release dates when possible.

Please contact us again if we can be of any further assistance or visit our website on http://www.sonyericsson.com for information or support on our products .

Best regards

Russell Gannon

Sony Ericsson Customer Support
Sony Ericsson Communications
Tel: 08705 237 237
Fax: 0845 3002439
Email: questions.uk@support.sonyericsson.com


-----Original Message-----
From: MAXWELLB@SURVEYMARKETING.CO.UK
[mailto:MAXWELLB@SURVEYMARKETING.CO.UK]
Sent: 16 May 2002 15:00
To: questions.gb@support.sonyericsson.com
Subject: Contact form CWS


Product: T68

Opinion: I HAVE A T68 AND HAVE HEARD THAT THE UGPRADE NEXT AVAILABLE WILL MAKE IT WORK THE SAME AS A T68I, WHIHC IS EXACTLY WHAT I WOULD LIKE AS THE T68 WHILST GOOD AS FAIRLY RESTRICTIVE DO YOU KNOW WHEN THIS WILL BE AVAILABLE IN THE NORTH EAST OF ENGLAND IN THE UK?
DZend
T68 gold
Joined: Nov 30, 2001
Posts: 33
From: Northpole
PM
Posted: 2002-05-22 12:01
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The T68i software release for the old t68 will be available on the same time all over the world, and the exact date... about next week acording to the newest information available.

By the way, guess who has gotten the software this week?

[ This Message was edited by: DZend on 2002-05-22 11:03 ]
pinolo77
K800 Black
Joined: Jan 17, 2002
Posts: 390
From: Lugaggia, Switzerland
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Posted: 2002-05-22 12:03
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At they are just send us old mails that are pre-written. They never answer our questions,just treat us like ...

I think that really makes me with their lack of professionality and communication.
DZend
T68 gold
Joined: Nov 30, 2001
Posts: 33
From: Northpole
PM
Posted: 2002-05-22 12:06
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I think SE is really anoyed by cellphone geeks like us, asking them every day about that bloody software release...
duncanb99
T68 gold
Joined: Apr 30, 2002
Posts: 137
From: South London
PM
Posted: 2002-05-22 12:27
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" I think SE is really anoyed by cellphone geeks like us, asking them every day about that bloody software release..."

Oh, my heart bleeds for them. They have no one to blame but themselves.
mrNoodles
Xperia X10 Black
Joined: Feb 28, 2002
Posts: > 500
From: Sweden
PM
Posted: 2002-05-22 13:01
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The T68m will the same as T68i after the SW upgrade!

And it will be available end of May, Support said, but yes its feels pretty much like they sends us pre-written mails!

And there is no need at all to feel sorry for , and their more or less lousy Support, cause they said that the SW upgrade would be available around Christmas... So they have no one else to blame but themselves!!
jibuti
T68 grey
Joined: Mar 04, 2002
Posts: 220
From: Slovenija
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Posted: 2002-05-22 13:21
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Well...look at the bright side of it-what would we do else if not shitting on SE about t68? talk about weather, or god help, us P800?


NO kia
mrNoodles
Xperia X10 Black
Joined: Feb 28, 2002
Posts: > 500
From: Sweden
PM
Posted: 2002-05-22 13:29
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Hehehe just think of the huge amount of bugs that wil come along with it!!
I mean its a "bit more" advanced than T68 so you figure it out by yourself

<- No 1000
luguff
T610
Joined: Jan 17, 2002
Posts: 68
PM
Posted: 2002-05-22 14:01
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Jibuti: Just out of curiosity, are you a Nokia fan? Just wondering...

This post was posted from a WAP device

jibuti
T68 grey
Joined: Mar 04, 2002
Posts: 220
From: Slovenija
PM
Posted: 2002-05-22 14:23
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to luguff: absolutely not! NO kia stands for NO nokia.....
all my phones were E:t10/18/28/380/39/68!


to mr noodles: T68m with T68i keys feels MOST solid ( i have one..):)))
peteribrahim
T68 grey
Joined: Mar 12, 2002
Posts: 61
PM
Posted: 2002-05-22 21:49
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I got exactly the same response as Brad. I'm not impressed by SE's communication.
--

Dear Peter,

Thankyou for contacting Sony Ericsson.

Regards to your enquiry concerning the T68 range, a software upgrade is not
available to transform your original T68 model to the T68i features, however
there is software being tested for this procedure, but is still in
un-supporting stages.

Please contact us again if we can be of any further assistance or visit our
website on http://www.sonyericsson.com for information or support on our
products .

Best regards

Russell Gannon

Sony Ericsson Customer Support
Sony Ericsson Communications
Tel: 08705 237 237
Fax: 0845 3002439
Email: questions.uk@support.sonyericsson.com


-----Original Message-----
From: peteribrahim@btinternet.com [mailto:peteribrahim@btinternet.com]
Sent: 21 May 2002 15:03
To: questions.GB@support.sonyericsson.com
Subject: Contact form CWS


Product: T68T68

Opinion: Dear Sir/Madam,

On the T68 FAQs page, it states that the software upgrade to T68I will be
available by the end of this week (21). Can you just confirm that this is
the case please, as there are various reports suggesting the end of
June/never/etc depending on whom you listen to. Can you clarify that the
update is still due this week?

Many thanks,

Peter

evoke
K700
Joined: Mar 05, 2002
Posts: > 500
PM
Posted: 2002-05-22 22:15
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Quote:

On 2002-05-22 13:29, mrNoodles wrote:
Hehehe just think of the huge amount of bugs that wil come along with it!!
I mean its a "bit more" advanced than T68 so you figure it out by yourself

<- No 1000

mrNooodles> Yeah I can imagine!

Ed

[addsig]
mrNoodles
Xperia X10 Black
Joined: Feb 28, 2002
Posts: > 500
From: Sweden
PM
Posted: 2002-05-22 22:18
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Quote:

On 2002-05-22 14:23, jibuti wrote:
to luguff: absolutely not! NO kia stands for NO nokia.....
all my phones were E:t10/18/28/380/39/68!


to mr noodles: T68m with T68i keys feels MOST solid ( i have one..):)))


Nice to hear!!
The only thing I can miss is the ruber back. But not so much at all, when use in car iŽll have in my HCH-28.
vegetaleb
Xperia X10 White
Joined: May 03, 2002
Posts: > 500
From: Lebanon
PM
Posted: 2002-05-22 22:40
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It sounds perhaps crazy but and if SE is saying to some sources week 24 because it's afraid of the rush this week or next week?
Prince Vegeta,prince of all sayans
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