| Author |
a call to Boycott Globe AutoLoad MAX (ph) |
adv99576
Joined: Mar 01, 2003
Posts: 2
From: philippines
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Good day to you!
I would like to make this call to all GLOBE PREPAID and TOUCH MOBILE USERS:
If you can join us in a BOYCOTT of AUTOLOAD MAX, please do.
All you have to do is NOT to avail of Globe & Touch Mobile's electronic reload service ("jakamawatan...").
If you need to reload, then please buy the card instead.
P100 or P300 for Globe.
P50 or P100 or P200 or P300 for Touch Mobile.
Why are we asking you to do this?
FOR THE FOLLOWING REASONS:
1) Globe's AUTOLOAD MAX is VERY UNRELIABLE.
--> Fact:
I'm a retailer of Globe Autoload. May SIM card po ako na pwede kong gamitin para magbenta ng Autoload.
When Globe introduced the Autoload service, I was one of the first to buy the retailer SIM card.
Believe me, since then, I had THIRTEEN (13) encounters wherein the load requested by the customer did not arrive on time. The last encounter just happened last night.
DELAYED arrival of the prepaid credits to the customer's account. Umaabot pa ng ISANG ARAW bago dumating ang load sa customer.
2) Give mercy to the Autoload retailers.
--> Fact:
Because of the delay of the load transfer, NAPAPAHIYA ang retailer.
Kung ikaw ang customer at bumili ka sa akin ng autoload, tapos hindi mo na-receive kaagad ang load, syempre magagalit ka sa akin, right?
I would understand you. Syempre nagbayad ka, gusto mo, makuha mo agad yung load. I know cos it's just the natural reaction.
Ngayon, dahil nga sa PALPAK na system ng globe, kawawa kaming mga retailer dahil kami ang "pinapagalitan" ng mga customer namin. Wala kaming magawa kundi tanggapin na lang ang galit ng customer namin.
3) GLOBE's SYSTEM causes MISUNDERSTANDING between the CUSTOMER and the RETAILER.
--> Fact:
In the 13 encounters I had of these system failures of Globe Autoload, this is what happens:
a) Customer requests for the load.
b) I (retailer) goes with the process of reloading the customer's celfone
c) I (retailer) RECEIVES the CONFIRMATION MESSAGE of "SUCCESSFUL RELOAD" of prepaid credits to customer's account and the corresponding deduction to my retailer account. Syempre, sisingilin ko na yung customer ko.
d) Dito nag-uumpisa ang problem. The customer would experience any of the two situations:
1) The customer receives a message that "THERE HAS BEEN A DELAY IN TRANSFERING PREPAID CREDITS TO UR ACCT..." Syempre, kung ikaw ang customer, ayaw mong magbayad, right? Kawawa naman ang RETAILER kasi MALULUGI siya. Syempre, nabawasan na yung laman ng celfone nya, LUGI naman siya kung di mo siya babayaran. Ang nangyari kasi, yung ni-request mo na load, "NAIPIT" somewhere sa PALPAK na system ng Globe. Kung di mo binayaran yung retailer, tapos dumating yung load mo 24 HOURS LATER, eh di talagang nalugi na yung retailer.
2) The customer WILL NOT receive any confirmation at all. And the same situation in #1 will follow.
e) In the end, talagang kawawa rin ang mga retailer dahil imbis na dumami ang customer nila, nababawasan kasi nga nadi-disappoint. Kawawa rin ang customer dahil kung tapat sila na nagbayad kaagad, tapos na-delay ang dating nung load, sayang yung oras na hinintay. Lalu na kung urgent ang pangangailangan niya ng load.
Ngayon, nakita niyo na ba kung bakit PALPAK ang Globe Autoload?
Nakita niyo na ba kung anong sakit ng ulo ang dinudulot nito sa mga retailer at sa mga customer?
Nakita niyo na ba kung anong gulo ang dinudulot ng Globe sa mga tao (between Retailer and Customer)? Aba, gusto yata ng Globe na mag-away-away na lang tayo.
Ang masaklap pa nito, tuwing ire-reklamo ko ito sa Globe Autoload Hotline, wala silang ibang masabi kundi "PAKIHINTAY NA LANG PO".
Yan ba ang magandang SERBISYO???
At nung magkaroon ako ng pagkakataon na kausapin ang Supervisor nila, umamin siya sa akin na hindi lang ako ang nakaka-experience nito. Sobrang dami na raw ang complaints na natatanggap nila.
Now, BE 1 OF US! Join us by BOYCOTTING Globe's AUTOLOAD MAX.
If u realy want to stay on Globe or Touch, then just buy the prepaid card.
If you don't wanna stay on Globe or Touch, it would be even better if you just swap to Talk 'N Text or Smart Buddy. Maganda ang signal, mabilis ang GPRS, mabilis pa mag e-load.
In all the 9 months na nagbebenta ako ng Smart/TNT e-load, once or twice lang yata ako naka-experience ng DELAY.
Now, if you had the same experience with Globe Autoload (as a Customer or as a Retailer), then please post it here.
I would like to see how many people had the same experiences as I did.
Thank you.
_________________
Want to know more about your cellular choices? (for Filipinos only) Go to this site: www.philippine-utilities.com.ph
[ This Message was edited by: GOwin on 2004-01-09 05:00 ] |
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steele
Joined: Dec 27, 2003
Posts: 329
PM |
Though I'm not a Globe subscriber, i sympathize with you. Globe sucks in every way i can imagine because i was once their subcriber.
BOYCOTTIN na yan!!!!!!!!!!!!!!!!! |
*Jojo*
Joined: Oct 15, 2003
Posts: > 500
PM |
Another one bites the dust huh ??? That's why I also posted a thread - 'Whatever Happened to Globe Telecom ?' Now I hope that my detractors understood my point of posting it. Maybe it's just that they really haven't 'mastered' the trade yet . . . Just like that of Smart ! Hope they'll get back on their knees and start making up for the lost time and trust of their ever loyal subscribers too. |
bigmanblueboy12
Joined: Jan 11, 2004
Posts: 0
PM |
This is so unacceptable. You not only damage the consumers but retailers who are business partners. Though I am not a retailer I fully understand the situation you are since I am deal with retailers in my work. INTEGRITY is what counts between a supplier and a retailer. Both ways, the retailer pays the orders on time while the supplier delivers the goods in perfect working condition. In this case Globe totally disregards their integrity with their business partners. How can they be so negligent? It is a good thing I read this thread because my aunt owns a sari-sari store and was asking about this service. Well I know what feedback to give her. |
dlreyes
Joined: Apr 17, 2002
Posts: 100
From: Philippines
PM |
That's precisely why I have not started selling credits through Globe... their system still s u c k s big time... not only do you lose money and customers, you lose also the name you have built through time.
I've had problems with my Smart retailer sim but ALL of them were resolved right away. |
adv99576
Joined: Mar 01, 2003
Posts: 2
From: philippines
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thank you.
at least i know that i'm not alone.
to those who are yet to start selling globe autoload, then PLEASE DON'T. save your name, save your face.
ako nga di ko alam kung paano maibabalik ang tiwala ng mga customer ko. tsk tsk
Want to know more about your cellular choices? (for Filipinos only) Go to this site: www.philippine-utilities.com.ph |
lethal_cassanova
Joined: Apr 23, 2003
Posts: 338
From: k-atox
PM |
kaya po lumipat na kayo sa smart
sa mga gustong maging smart eload retailer...dealer po ako..... upgrade ko po ang sim card nyo for free kung kukuha kayo ng initial load of 5,000 pesos....pero kung taga makati kayo kahit 3,000 initial load eh free na ang upgrade...
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antski
Joined: Jan 13, 2003
Posts: 55
PM |
ok sa hirit a!!! baka ganun din smart
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dark_knight_r3turns
Joined: Feb 13, 2003
Posts: 186
From: BATCAVE
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Mas stable na ang Smart. I've been an Eload retailer for almost 4 months now. Nagkaroon lang ng delays nung magpapasko at magbabagong taon. Pero dumating din naman. Siguro mga 30mins delay lang.
DK |
speakingfrank
Joined: Sep 02, 2003
Posts: 0
PM |
I've also experienced delays, but in fairness to Globe, any prepaid load purchased by the customer and got affected by the delay was still given to the customer. |
arli_oo
Joined: Jan 19, 2004
Posts: 0
PM |
Globe sucks!! i join this Autoload advantage, where they automatically load your phone with 300 pesos from your bank account. well guess what?????? i deposited the money, loading date arrives, i didnt recieve my LOAD, what in a world is happening????? like i'm about to file a lawsuit!! errrrrrrr.............. i called the globe customer service representative, and they told me "REST ASSURED" your load's gonna arrive about 24 to 48 hours!! what??? are u kidding me??? am i suppose to wait that long to find out this is a PHRANK globes playing on us!!! |
shadoweaver
Joined: Jan 08, 2004
Posts: 101
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globe's customer service really sucks bigtime. their rules and policies are confusing and i think most of the time they are biting off more than they can chew. they have major announcements and launches but they almost always fail to push through after the initial rush. "ningas-cogon" in other words...
comparatively speaking, smart is more reliable because they have been in the industry longer. remember the "bill-crusher" commercial? in which there was this man who swung a bat at the high prices? quite nostalgic, huh?  |
adv99576
Joined: Mar 01, 2003
Posts: 2
From: philippines
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actually, globe was ahead in the industry by one year. and they used GSM 6 years earlier than smart. it was just that they were not as aggressive as smart in terms of marketing strategies.
but the other things you said, its quite true.
nauna nga ang globe. pero nahuhuli pa rin kasi nga, ningas cogon. tapos, hindi pa marunong mag-alaga ng mga customer!
Want to know more about your cellular choices? (for Filipinos only) Go to this site: www.philippine-utilities.com.ph |
bogart
Joined: Jan 31, 2004
Posts: 1
PM |
reason nila inuupdate ang system.....as always!!!!! |
lethal_cassanova
Joined: Apr 23, 2003
Posts: 338
From: k-atox
PM |
why should we boycott globe and touch mobile?
globe and smart dealer po ako... wag naman natin i boycott.... mawawalan kami ng nekosyo..
luki na akyen nekosyo pak kayo boycott pa
peace! |
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Posted: 2004-01-09 01:29
