| Author |
Feeling cheated.. |
ab
Joined: Dec 03, 2003
Posts: 5
From: Norway
PM, WWW
|
Sorry if this belongs in another forum, as Iīm new at posting here..
The thing is, my uncle bought me an analog Bluespoon as a suprise a few days ago, and Iīm really happy about that. It works great with my Sony Ericsson T610 and all, but when I saw what he paid for it, as the uninformed customer he is, I must say it felt a bit like he was cheated!!
It cost him 244 EUR (1995-, NOK), which I feel was an outrageous price, considering that the Bluespoon Digital costs only a bit more at Pilcon + shipping.. My uncle took it back to the shop after I showed him this, and they claimed it was a good price and blahblah.. they donīt have a 30/15/5/whatever number of days return-policy, and did not accept him wanting to return it, because it wasnīt defect or anything.
Iīm happy with the analog Bluespoon, but I feel that the shop should have accepted the return. If Iīd have gotten back the money, Iīd buy either the new Chameleon vesrion, or the Bluespoon Digital one! If only there were someone out there willing to swap my analog one with a Chameleon or a digital one.. But since the one I bought costs aprox. 99 EUR + shipping to from the official Nextlink-dealer, why would anyone do something like that.. Itīs cheaper than both the Chameleon or the Digital! I really like the design of the Chameleon, and the accesories it comes with look like a real bargain. The benefits of having the digital version would also be great. That is the one I really would love to own!!
I think that the shop he bought it at is not an official dealer supported by Nextlink, so I wonīt go on complaining to them. Legally the shop is in itīs right to not accept a return, my uncle was qouted a price and accepted it. Buyers remorse is not protected by my countryīs consumer-law, and the shop didnīt have any form of satisfied-or-your-money-back guarantee either. But still I think they would have had no loss taking the return, the headset was bought last saturday (aprox. 3 days old), and I felt they could have shown a little bit better service! It would have made us happy customers!
I wonīt mention the shops name, since I donīt have any real intentions of revenge or something on them! I donīt really like complaining at all, and wish my first post on this forum had been a more cheerful one!
But just I felt like writing this rant.. do anyone here agree with me, or do you think I have not real right to feel cheated! Iīm really happy with the Bluespoon, itīs not that, but I just canīt help but feel that my uncle got a bit cheated.. I would have loved a Bluespoon Digital 
Please post your thoughts and opinions! And thanks for taking the time to read this post! 
[ This Message was edited by: ab on 2003-12-03 09:42 ] | |
|
sn3ipen
Joined: Aug 18, 2003
Posts: > 500
From: North-Norway
PM, WWW
|
Try to post a mail to forbrukerrådet and they will reply to you within a few days.
|
ab
Joined: Dec 03, 2003
Posts: 5
From: Norway
PM, WWW
|
Thanks for the tip, Iīll look into doing that!
But Iīm afraid thereīs not much they can do. I know the law quite well personally, since Iīve studied it for 4 years (less than 2 years left now, and Iīm a jurist)!
Itīs worth a shot thought!
|
sn3ipen
Joined: Aug 18, 2003
Posts: > 500
From: North-Norway
PM, WWW
|
I dont think i should try to give forbrukertips to a jurist. 
|
laffen
Joined: Aug 07, 2001
Posts: > 500
From: Oslo, Norway
PM |
Since this was a shop with fixed address, they are not required to accept a return of the product. If you had bought it from a internet shop you could demand a refund.
...I think
http://forbrukerportalen.no/Artikler/1023099786.32/1023099976.11/faq_test_view.pt |
ab
Joined: Dec 03, 2003
Posts: 5
From: Norway
PM, WWW
|
You are correct about that Laffen, if I had bought it online, I would have been protected by the "angrefrist"!
But anyway, I still feel that the shop could have been a little bit less difficult in this case. According to my uncle, they agreed with him that everything looked unused & like new, but they felt like having the no-returns-policy stay as a 100% no-returns-policy (except for defects).
I call this sale a rip-off, and I would like to point out this example as to the importance of making informed purchases. This shops handling of this wish of a return is not something I believe is the norm, out of good experiences I have personally encountered with other shops.
This shops slogan: " Customer satisfaction? We don't care! "
I'll take my buisness elsewere! |
sosojerk
Joined: Jan 14, 2003
Posts: 295
From: Timisoara, Romania
PM, WWW
|
Man,this is the oldest story off all times.Try always to find the real price for the products.Would you buy a Ferrari and complain 3 days later that the price was too much for it?Come on!
This message was posted from a T68i |
morbodestroys
Joined: Sep 25, 2003
Posts: 161
From: Sydney
PM |
Good luck ab.
Me thought it depends on what they said. If they had said oh yes yes this is the cheapest price, very affordable blah blah blah during the sale, it could be considered misleading or deceptive conduct. But then again I dont know Euro law and i can barely master aussie law
The best thing is to hound them continually days on end till it starts to effect their potential customers. Then they may just give in just to shut you up.
Annoyance is definately a good thing.
|
ab
Joined: Dec 03, 2003
Posts: 5
From: Norway
PM, WWW
|
Sosojekr -> I did write this post to just show how easily it is to pay about 100 EUR to much if your an uninformed customer! And my point is also how annoying it is to be sold old technology when the new version is available at almost the same cost!
To use your Ferrari-analogy, think about it this way. You buy a new Ferrari today and is told by the dealer that this is a great price and the newest model available. 3 days later you find out that this is not a fact, and that a never version of your car, with an updated engine & standard-equipment has been available at least 6 monts, the car you bought costed 10 EUR less though. Like that makes up for it! And one more thing, who the h*ll buys a Ferrari with no knowledge at all? My post is about a headset for around 200 EUR, while your example is about a car for maybe 100000 EUR! I would complain for paying over retail for an abandon model! You of course wouldnīt, I presume!!
Morbodestroys -> I was not present personally when my uncle bought the Bluespoon, so I canīt really go complain about what they said or not. But Iīll see if my uncle wants to annoy them
I donīt really care about the money, since I didnīt pay for the headset myself, itīs just that Iīm annoyed by the fact that for the money my uncle paid, an improved version of the Bluespoon would have been available for almost the same price. For the retail price of the digital bluespoon, I got aprox. 1,5 years old analog technology! And I believe that qualifies as a rip-off! At least from a technical stand-point |
701
Joined: Nov 26, 2002
Posts: > 500
From: Romania
PM, WWW
|
U r right and as a jurist,u should find a law to get ur satisfaction!
This message was posted from a T610 |
CrackerJack
Joined: Apr 28, 2003
Posts: > 500
From: NE of Borneo to the NE of US
PM |
I call that 'Non-disclosure'.
The dealer did not inform the customer that the product is an old model and a newer version is out in the market, but they don't have it in stock. Retail outlets that do this are the 'unauthorized resellers'. They can't return the old stocks to the manufacturer because they were not suppose to sell them in the first place. And they can't get new stocks of later models, not unless they get rid of the old stocks. In the end, they are forced to hide the truth from the customer.
Not unless your country has a law against this, you're forced to take it as it is.
INTEGRITY
Without it...
Everything else is irrelevant. |
ab
Joined: Dec 03, 2003
Posts: 5
From: Norway
PM, WWW
|
Well, Iīm thinking about checking if this shop is an "official" dealer of the Bluespoon by contacting the Norwegian distributor listed on Nextlinkīs site, or if they are bought it "grey-market"!
Either way, I donīt think there is much I can or will do!
Iīve heared that the designer of the Bluespoon is a mod on this forum? Am I right? Havenīt taken the time to use the search-function to find out.. Maybe I should complain to him..
Nah.. donīt think so! | |
|
Access the forum with a mobile phone via esato.mobi
|
Posted: 2003-12-03 02:30
