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Re: Callwaiting beep. Please Help |
anish
Joined: Jul 19, 2003
Posts: > 500
From: India / England
PM |
The problem I am facing on my P800 is that if I receive another call while I am on a call, then the other person on the line could hear the call waiting beep on my phone and he/she can understand that I have another call coming, which I don't want them to know. Is there any way to get around this? . I am having R2D. Any help will be much appreciated |
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tbl
Joined: Mar 20, 2003
Posts: 287
From: UK - Glasgow
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Not sure, but any well trained ear can hear call waiting on the other end of a phone - mobile or land line.
To the person on the phone it normally sounds like a short sharp break on the link, a small gap of silence. You don't normally hear the actual beep.
Can you confirm what's actually happening in your scenario? |
Lordmike
Joined: Apr 29, 2003
Posts: > 500
From: Sweden
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That beep is like the Ericsson's AXE system for landline phones. It's a network thing, which you can't remove.
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tbl
Joined: Mar 20, 2003
Posts: 287
From: UK - Glasgow
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Quote:
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That beep is like the Ericsson's AXE system for landline phones. It's a network thing, which you can't remove.
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Please clarify what you mean by this? Ericsson's AXE system is not just for landline phones, it's also probably one of the most popular switching platforms used on GSM networks, and is not the cause of the poster's problem.
The poster's problem seems to be that if he has call waiting activated, the person on the other end of the line can hear the call waiting beep as well.
This should not happen, only the subscriber to call waiting should hear the beep, it should be private. It is possible that the P800 is 'echoing' the beep back up the line. |
Lordmike
Joined: Apr 29, 2003
Posts: > 500
From: Sweden
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Well I didn't know that Ericsson's AXE was used for GSM. Since I am on the PABX department and not WNM (wireless network management).
And here in sweden we can hear the beep as a soft click when someone calls the one I talk to. So I was thinking that maybe this was the same thing. So it's probably the AXE echoing the "beep" back to the other persons phone. And not the P800. Best way is just to call SE and hope that one gets to a person who actually knows something.
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tbl
Joined: Mar 20, 2003
Posts: 287
From: UK - Glasgow
PM |
It's unlikely to be the AXE (or any other exchange for that matter... who say's he's connected to an AXE?  ) causing this problem.
I am 100% certain it's the P800 echoing the beep back, I would doubt that the person hearing the beep can hear it very clearly.
I also work in the PABX department and also AXEs, what product(s) do you work on?
[ This Message was edited by: tbl on 2003-07-23 10:17 ] |
Lordmike
Joined: Apr 29, 2003
Posts: > 500
From: Sweden
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I am at the contact center taking the calls at Flextronics Network Services in Sweden. That is companies report problems on like Fenix 50/250, MD110 Meridian option 11, 61, 81 and I just make sure that a tech goes out. Sorry if it looked like I am a tech, I am not. I just talk to them on a daily basis.
So I just called an AXE tech because I was very unsure about this and he says that this is suppose to happen when using "Call Waiting". And not otherwise. So when using "Call Waiting" it's suppose to send a beep so that both can hear it.
Hope that clears it up. Because I rather trust a tech who has worked with AXE since Ericsson released it then anyone else.
Remove "call waiting" and this should stop.
_________________
 Lord Mikael
Correct me if I am wrong, I am only here to learn and help.
Service information for P800
Jogdial: Up * down down * down * and up * down * * down *
Check out:
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[ This Message was edited by: Lordmike on 2003-07-23 10:28 ] |
tbl
Joined: Mar 20, 2003
Posts: 287
From: UK - Glasgow
PM |
Nope, I'm afraid you're wrong.
I think you may have your wires crossed,
For example:
I am on the phone to Lord Mike and my mum calls me
I will hear a beep, and my mum will hear a beep or a message to say she is waiting
Lord Mike should hear nothing
This is how it is supposed to work, and I'd rather trust actual facts than what someone else tells me.
PS. If you're not technical, why in your post do you have mention MD110 BC11 software? |
Lordmike
Joined: Apr 29, 2003
Posts: > 500
From: Sweden
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No that is not how it's suppose to work. Both are to hear a beep. But that's how it works in Sweden. Ericsson could have made it different for other countries. All I am saying is that I have to trust the techs since they have worked with this product since it arrived on the market.
Because they are my interrest. I know almost nothing about it and I try to learn basics on how they work. Thus making it into a hobby.
If I am not all wrong, BC11 is the latest version. And BC12 will be out in winter. Though I don't count on it.
Just called SE and they said that this is on AXE and not in the P800. One more source I trust more.
_________________
Lord Mikael
Correct me if I am wrong, I am only here to learn and help.
Service information for P800
Jogdial: Up * down down * down * and up * down * * down *
Check out:
http://renegade.w3xs.com/
[ This Message was edited by: Lordmike on 2003-07-23 10:39 ] |
tbl
Joined: Mar 20, 2003
Posts: 287
From: UK - Glasgow
PM |
How can you say it is in the AXE when we don't even know if the network this guy is connected to even uses AXEs????
Before I told you you didn't even know that the AXE was used as a GSM switching platform.
will obviously blame the AXE, but I have a feeling that you put the words into their mouth, no way would you ask about a user hearing a beep and they would say "aha it sounds like an AXE issue."
You seem to want to get into an argument about your people knowing more than me, I for one don't care, I'd just like to get to the bottom of the problem.
[ This Message was edited by: tbl on 2003-07-23 10:45 ] |
Lordmike
Joined: Apr 29, 2003
Posts: > 500
From: Sweden
PM |
Nope they didn't say AXE. That was MY guess this time. But SE said "probably network problem". They had never heard about this issue before.
Sorry for making a guess. I'll leave this thread alone now and wont waste anymore money calling SE to try to help.
Ok I am back... solved some issues. tbl got any clues to what this could be? Maybe the speaker is connected somehow to the mic so that when a beep arrives, it goes through the speaker to the mic so the person who is not suppose to hear it.. still hears it?
_________________
Lord Mikael
Correct me if I am wrong, I am only here to learn and help.
Service information for P800
Jogdial: Up * down down * down * and up * down * * down *
Check out:
http://renegade.w3xs.com/
[ This Message was edited by: Lordmike on 2003-07-23 11:14 ] |
anish
Joined: Jul 19, 2003
Posts: > 500
From: India / England
PM |
Thanks tbl and lord mike for your suggestions.
The scenario is exactly as in your example tbl (Quote: For example: I am on the phone to Lord Mike and my mum calls me I will hear a beep, and my mum will hear a beep or a message to say she is waiting
Lord Mike should hear nothing ).
What is happening in my case is that the other person on the phone is hearing an exact beep as I am hearing, very clearly and actually in many cases they doubted that it is a call for them, so it is possibly something you said like the P800 echoing back the sound. I contacted SE over phone and the lady on the phone didn’t know a thing about it, then I emailed the global support of SE and that lady told me that it is something to do with the network. Actually I am on the same network for a long time, “02” and I just changed the phone. In none of my previous phones this happened. About what lord mike said, I don’t know whether my mic is connected to the speaker somehow, how can I find it out Lord Mike? I even tried the handsfree and the problem is still there.Tbl, If it is like you said the P800 echoing back the sound then is there any solution?
[ This Message was edited by: anish on 2003-07-27 20:05 ] |
anish
Joined: Jul 19, 2003
Posts: > 500
From: India / England
PM |
Hey does any one know how to solve this problem?
Knowledge is two fold. Knowing a subject or knowing where to find out about a subject. I rely on both... That is why I come here.  |
Ged
Joined: Jul 04, 2003
Posts: 13
From: New Zealand
PM |
couldn't you test this yourself by setting up a call to personB, muting the call (to turn off your mike), then arrange for another call from personC ... Given that mute will be on, if personB can hear the call-waiting tone, then it must be a switch/network issue. ... true? |
oferlaor
Joined: Feb 22, 2003
Posts: 280
PM |
The main problem here, is that both sides get the same beep.
So, both think the call-waiting is on their side...
I get this too. It's definitely a bug in the phone's software. |
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Posted: 2003-07-22 18:58
