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Useless SonyEricsson! |
Chaser81
Joined: Jun 24, 2002
Posts: 334
From: Co. Armagh, NI
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I phoned SonyEricsson customer care (UK) to find out how much a new battery cover would be for my P800 since the one I have is scratched to buggery, and I was first told that I would need to phone Celestica (SonyEricsson's main repairers in the UK) since they were the ones who dealt with all the spare parts. The guy I talked to even tried to suggest that since the battery cover was classed as a spare part, I would need to send the phone away for it to be replaced by an authorised engineer!! The F***ing battery cover!! That little piece of plastic you remove to get the battery out!! Thinking he was nuts, I politely said goodbye and then phoned Celestica, and after 15 mins on hold, I finally got through to them, only to be told that they dont deal in spare parts apart from the keypad, and SonyEricsson should have known that,
Annoyed by this point, I phoned SE again, only to get through to another pleb who told me that Celestica were lying, but that I would need to send my phone back to Orange to be "serviced".
By this point I was really pissed off, since there was no way I was going to send my phone away just to get the battery cover replaced, so I phoned R'S Electrics in London (my old local SE service centre), and they have told me that it is £5 to get one, and they have loads in stock. Luckily I am going to London tomorrow anyways, so I will be able to pick one up.
The moral of this one seems to be that SE Customer Care could 'Care' less about helping their own customers!!
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masseur
Joined: Jan 03, 2003
Posts: > 500
From: Sydney, London
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Another typical SE customer service centre story!
For a fiver it might be worth picking up a couple of those back covers if you scratch them that much that quickly!
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Chaser81
Joined: Jun 24, 2002
Posts: 334
From: Co. Armagh, NI
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Well, its not that quick, I have had it for about four months! 
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Lordmike
Joined: Apr 29, 2003
Posts: > 500
From: Sweden
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Unlucky I'd say. I alway get great help from SE in Sweden. But then again, it always depends on who you talk to. I wonder how you got your phone scratched though. Had mine for 4-5 months and there is not the tiniest scratch anywhere. Bought the 0+ just to be on the safe side, though I don't think I need it. My 0+ is scratched though... I used a needle to remove it once and that damaged it. 
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daftpunk
Joined: Jun 27, 2003
Posts: 121
From: USA
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SE in usa is the same inept atitude. before i got my p800 i had a t300 and the battery door was chewed a bit by my dog. called SE 3 times and all the crappy reps told me it would be $100 US to send it in and have it replaced! total bullshi7 ! they wont sell a cover or even help me in any way! so i have found dealing with agents is the best way to get what you need in the us
everyone has a photographic memory...some just don't have film |
Miss UK
Joined: Jan 11, 2003
Posts: > 500
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Siemens seem helpful once had a faulty phone from my svp which developed loads a faults, emailed Siemens and they wud test it 4me I shouldve sent it them oh well if u want parts 4ur phone try CPW they order parts im told, my fascia has a few scratches on the earpiece if ne more get there ill replace it haha
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Posted: 2003-07-10 13:48
