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help!! p800 cant connect |
bigweb
Joined: Jul 02, 2003
Posts: 31
From: Liverpool
PM |
hi i have had my p800 about a month now an since about halfway through the second week i have been unable to connect it to my computer through the docking station i have reinstalled the pc suite and the dss-20 drivers and have tried it in different usb ports i think it is something to do with the cradle though cos if i start my computer with the phone in the dock it says 'not connected' but when i take it off it says 'connecting'. any help would be much would be much appriciated as i am at my wits end
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parvski
Joined: Nov 11, 2002
Posts: 325
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1] install latest phone software from SE website. configure mobile phone monitor in control panel. simply enable all ports to start off with. make sure that its detected ure p800
2] reboot pc without phone in cradle
3] turn off antivirus/firewall software.
4] put phone in cradle and it should attempt to connect...
the latter is an overview of what needs to be done. also, its worth while checking ure device manager to make sure that the correct drivers have been installed for ure cable.
for more details on this subject use the search.... |
Indianbwoy
Joined: Nov 08, 2002
Posts: 108
From: London, UK
PM |
I have had this happen to me upteen times! The phone is recognised as connected by the PC but sometimes the blue phone icon that shows up in the tray that allows u 2 sunc and backup etc. doesnt show up. Also u cant access the phone and browse it thru explorer either. I have also had explorer crashing too for no reason, then XP usually just restarts explorer. This is usually when I am browsing the phone memory thru explorer. Strangely, I am sometimes still able to install programs even thou it shows as not connected!
The only fix I have found is to uninstall then reinstall making sure u install with the usb cable out and then restart then plug it in.
I know there are a few bugs with the PC Suite as beforei ever installed it, I was amazed how compared to Win98SE, XP was only crashing about 2-3 times a month! Now its usually a couple of times a week. 
 T68i, P800 Nokia 3650 |
sam12
Joined: May 27, 2003
Posts: 335
PM |
Contact your repair centre and see if they can help.
It may be a dodgy phone connector! |
Anuj
Joined: Oct 02, 2002
Posts: > 500
From: South Buckinghamshire
PM |
Try re-installing the software |
aces_fan
Joined: Jun 30, 2003
Posts: 57
From: somewhere i belong
PM |
i'm encountering the same problem to. i just disconnect my usb and reconnect it again everytime im encountering this... |
sam12
Joined: May 27, 2003
Posts: 335
PM |
Try switching the phone on first................... |
bigweb
Joined: Jul 02, 2003
Posts: 31
From: Liverpool
PM |
right i have tried numerous other things in the usb port and the port works ok i get the same thing whatever usb port i put the cradle in it just says "connecting" all the time even when there is no phone actually in the cradle. it never actually connects, i think it must be some sort of software conflict because of this i am just wondering if you know of any software which does conflict with it |
paulvince
Joined: Apr 12, 2003
Posts: 57
From: Las Pinas, Philippines
PM |
try disabling or uninstalling your virusscans and firewalls. In my case, i get a fatal exception error when these are on. hope these helps.
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roygbiv
Joined: May 11, 2003
Posts: 92
PM |
i have exactly the same problem. i've spent ages today trying to get my p800 to connect to my pc. in fact i put up a post about this a few weeks ago but i dont think anyone replied. do people think it would be a good idea for se to relook at the connection software? or maybe theres some kind of conflict with other software already installed on my pc thats causing the problem.
today i rebooted turned off anti v software uninstalled then reinstalled still no joy and then suddenly out of the blue it starts working again. its not really satisfactory -load of hassle. no one seems to really know what causes this problem. |
P-800er
Joined: Jun 01, 2003
Posts: 105
From: Airtel ,INDIA
PM |
which OS u r using ? coz it wont connect with 98SE ...!! |
roygbiv
Joined: May 11, 2003
Posts: 92
PM |
i'm using xp prof. and yet again i cant get it to connect. i've reinstalled v1.51 sync software. rebooted. turned off anti virus software. and still it wont connect.aaargh. what can i do???? |
bigweb
Joined: Jul 02, 2003
Posts: 31
From: Liverpool
PM |
hi roygbiv have you figured it out yet? i still cant get it to work i dont have any virus or firewall software running so it cant be that what do you think i should do should i take my phone and dock back to phones4u? |
Stormlord
Joined: Apr 21, 2002
Posts: 45
From: Greece/Xania
PM |
I have exactly the same problem.ACtually inmy computer(xphome) it works just fine i put the phone on the cradle and it conneccts instantly.right now i'm on vacation and i have some problems so i tried to connect to another pc(xp pro).BUT it never conncts it is just saying connecting and never connects.i've tried everything but nothing yet.its not a faulty device cause in my pc it connects!
Battlecruiser Reporting... |
bulkhy
Joined: Oct 20, 2002
Posts: 14
From: malaysia
PM |
hi...i have the same prob too...help...
how many ways i tried to reinstall...remove n all..
its still doesnt connect..oni shows that the USB cradle is connected when my phone is placed on it...helpppp...
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Posted: 2003-07-02 02:22
T68i, P800
