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How I won my ‘HPR20’ battle against SE!!! |
ac
Joined: Feb 09, 2003
Posts: 316
From: India
PM |
Hello to all Esato users 
I had a small showdown with  India a couple of days ago. Thought to share it Esato members.
Waring: Long post ahead… 
It all began on 14th June when I purchased my P800. The original phone turned out to be defective (couldn’t connect to GPRS). I was pretty worried because service in India is quite poor but was pleasantly surprised when the service centre replaced my phone with a new one.
I’ve been using phones (IMHO is the king of mobile phones) for quite sometime now and had made repeated requests/enquiries for the HPR 20 FM Radio handsfree. So far, I’d had received no positive reply about its availability in India from either Customer Care or its distributors.
Now that I’d finally got the P800, I decided it was time for a final confrontation. Either provided me the HPR 20 or I’d sell off my P800 no matter how much money I lost in the process.
So I sent a strong note to Customer Care telling them about the mess they were in. Their reply : “… the HPR 20 will be available with our distributors … shortly…”.
I called up the distributors only to find that they were clueless about the HPR 20 and always me call back later. In fact when I asked them about the Memory Stick Duo and they replied that they never heard of it!
On 24th June, on calling up my dealer (from whom I bought the P800), they informed that only 2 pieces has landed in the city and they were all sold/committed to VIP customers. This time I was really pi**ed off with . I asked the dealer for the email address of the General Manager, South Asia of Sony Ericsson. Incidentally, the person is based is India and had recently visited my city and met major dealers in my city (including these guys).
On 25th June I sent my final mail to Customer Care with a copy to the General Manager, South Asia of Sony Ericsson. I my email I wrote (I’m not quoting the exact words)…
“I was informed that… only 2 pieces reached … and were all committed to VIP customers…
I would like to ask SE : How many P800’s do I need to buy in order to qualify as a VIP customer???…
This apathy towards customers is pathetic…
How does SE expect to excel in India when its distributors are such morons…”
I didn’t receive a reply except for the auto response from . On 26th June, I called up my dealer again to know if there’s been any progress.
Imagine my surprise when dealer informs the my mail was forwarded to the distributors in my city and one HPR 20 was being specially flown in for me from head office in New Delhi, India. I finally got my HPR 20 in the evening and the dealer informed about the tough time that I’d given to the and its local distributors.
For me it was a battle won and the HPR 20 well deserved. However, in the end I must say that all this has restored my faith in . I’m thankful to and its distributors for going out of their way (I did push them a little  ) to provide service.
The HPR 20 is one coool gadget even though its pretty expensive here in India (almost USD 60). I’d recommend it to all users who love music.
Coming up in the near future : How I won my ‘128MB MS Duo’ battle against SE!!!
(MS Duo is still practically unheard of in India. Dealers/distributors give blank looks when I ask them about it. Let see how well I fare in my struggle to get hold of one.)
Cheers |
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teg
Joined: Apr 27, 2003
Posts: 157
PM |
geez man all the hassles you have to go through. congratulations on getting your kewl gadget thingie and wish you well on your quest on getting the 128 MSD (:
Tracker backgrounds for your P800
http://echscripts.tripod.com/ |
ainamrev
Joined: May 23, 2003
Posts: > 500
From: Servanya - Russia
PM, WWW
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Chak de phatae thats the way to do it. Just out of intrest how much does a P800 cost in Bharat (in rupees)? Is lt widely avaliable?
[addsig] |
ac
Joined: Feb 09, 2003
Posts: 316
From: India
PM |
Thanks to teg and Vermania.
The P800 costs about USD 750 (in Indian currency, about INR 37000).
Its price is in the same range as the Nokia 9210i Communicator.
It quite easily available though shops usually stock only 1 or 2 sets. In fact, launched it India even before some European countries. It was initially offered during Jan 2003 at only about USD 600 as part of a promotion campaign of the GPRS services of Hutchison in India. This was when its price was about USD 1000 elsewhere.
[ This Message was edited by: ac on 2003-06-28 21:03 ] |
d-_-b
Joined: Nov 13, 2002
Posts: 214
From: Sydney, Australia
PM |
IMO i think u pushed it abit to far ..... if its not avalible in the contry then whats it to u to push SE into geting the fm radio for U ... what about all the other p800 owners in india ..... just becase 2 came into the contry for important ppl (could of been SE work partners) ... dosnt give u the right to push SE like that ..... i rekon thats selfish and that u should of waited till it became avalible !!!! |
teg
Joined: Apr 27, 2003
Posts: 157
PM |
Quote:
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just becase 2 came into the contry for important ppl (could of been SE work partners) ... dosnt give u the right to push SE like that ..... i rekon thats selfish and that u should of waited till it became avalible !!!!
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don't think it's for the whole country but for that specific shop only anyways, the guy knows what he wants and isn't afraid to go to the extra length in getting it (but i do agree that he has gone extra length in getting it and I doubt it very much I'd do the same but hey its what makes him happy |
robinang
Joined: May 24, 2002
Posts: 35
PM |
I dont understand how come u dont try to order via the net and has it delivered to ur doorstep????
even the MSD is available online for order....
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Posted: 2003-06-28 16:48
