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invalida warranty with orange hand set and r2d upgrade |
mad_taffy2k
Joined: Aug 17, 2002
Posts: 89
From: wales uk
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hi guys still tying to get my p800 upgraded for when i sell it and i was told that no oraneg fw upgrade is out and any 1 with it warranty is inalid if any 1 can confirm this please i was told that it hasnt been passed by the insurance department at orange and that they dont have a date when it will please no offanceive posts as this is what i have been told |
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zaphod
Joined: May 27, 2003
Posts: 105
From: Dorset, England
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If its done at a SE service centre, I don't see how this can affect your statutary 1st year warrantly. It could affect any extended warranty that Orange may have sold if it doesn't meet their Ts&Cs. What you normally find though is that the vast majority of people you speak to at these call centres are pretty mentally challenged and you probably asked them a question which wasn't in their script (not all of course, just the vast majority).
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[ This Message was edited by: zaphod on 2003-06-05 18:44 ] |
mad_taffy2k
Joined: Aug 17, 2002
Posts: 89
From: wales uk
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yeah i have found that out and sadly its y i am giveing up on the p800 im getting sick of it crashing i have sent it away to a se service center and ti cioem back wiped but with no upgrade  and orange are p"$sing me off i feel quite trapped to be honest and im not happy and the cpw are trying to stay out of it i just wanted to tll others and see what the response was and if any 1 else had had the same off of orange |
mbailey
Joined: Apr 02, 2003
Posts: 105
From: Cheshunt, Herts, UK
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Well, I'm happy to say that my experience of Orange has been good! On the other hand I found O2 a real dinosaur. Yes, I agree that sometimes when you call the people only know the basics, but if they cannot answer my questions they've either put me through to someone who can or have always got someone to call me.
I'm on R1D and have had very few problems, although I also would like to upgrade. I rang Orange and they said to speak to SE, but that there were no upgrade issues. SE gave me two contacts relatively close. I've only rang one, and they wanted the phone for 24 hours . Still, I've not tried the other one yet, and I hear that there are places in the west end of London that'll do it while you wait  |
kradcliffe
Joined: Mar 10, 2003
Posts: 434
From: Aberdeen, Scotland
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Hi MadTaffy,
STILL the same problem here in Aberdeen. The only SE centre is CPW and they are refusing to upgrade Orange P800's.
I'm going to call Orange today and tell them either they sort the problem out or they can stick their phone where the sun don't shine (normally Wales !!!) ......only joking
I need R2D to sort BT issues and like you, I'm stuck in the middle
Keith |
mad_taffy2k
Joined: Aug 17, 2002
Posts: 89
From: wales uk
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yeah but i just dont feel i have been treated fair as other ornage customers have the r2d firmware and i and other have such difficulty i have sent u a pm please keep my uptodate with your progress thnk you |
zaphod
Joined: May 27, 2003
Posts: 105
From: Dorset, England
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Mine is on Orange, and I just took it in to a centre in Cotteridge for upgrade. Got it back an hour later with the added benefit of it being de-oranged. Same with my work colleagues (4 P800s on Orange upgraded so far). If you want to try the blag route, brasso is quite good at getting the Orange logo off
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Posted: 2003-06-05 19:35
