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New disappointed owner of P800 -- Your opinion please!! |
hmo66
Joined: May 23, 2003
Posts: 5
From: Saudi Arabia
PM |
I bought a P800 yesterday and took it straight to the service center for upgrade. It took them 20 minutes (I did not try the phone before that). When I got home and started playing around with it, I found out that there is a dark vertical line along the right third of the camera preview and in taken pictures. Is this a defect in the CCD or caused by the upgrade? what should I do (return the phone for replacement?)
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arroyootje
Joined: Feb 01, 2002
Posts: > 500
From: UK-Belgium-Azerbaijan
PM |
Yeah man, that's not normal, just get it replaced... |
701
Joined: Nov 26, 2002
Posts: > 500
From: Romania
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I think its a fault..what about when playing with it and going thru menus?still there?cuz if it does..then its a fault
This message was posted from a WAP device |
hmo66
Joined: May 23, 2003
Posts: 5
From: Saudi Arabia
PM |
Thank you for quick reply. I am building "energy" to go back there and firmly request a replacement. I am sure they will tell me that they can fix it for me, but that's factory defect and I should not pay for it (by having a refurbished unit)..... am I right? |
Swag
Joined: Jun 21, 2002
Posts: > 500
From: Oslo, Norway
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Yes, you are right... 
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Mimzo
Joined: May 24, 2002
Posts: > 500
From: Dubai
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Man, if you just got it, fixing shouldn't be an option. You have to insist that they replace it for you - it's not a cheap phone to have to live with a fault like that from day 1.
 P990i |
zorgski
Joined: May 26, 2003
Posts: 21
From: Sweden
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You can replace any SE phone within 7days after purchase, that is if the phone was defect when you got it. |
hmo66
Joined: May 23, 2003
Posts: 5
From: Saudi Arabia
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Is this "replacement scheme" is an international SonyEricsson one or depnds on the dealer (local agent)? where can I find it? |
zorgski
Joined: May 26, 2003
Posts: 21
From: Sweden
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Contact the SECCC in your country to check that out...
goto www.sonyericsson.com and then click your way through =D
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dracula
Joined: May 03, 2003
Posts: 78
From: Bucharest, Romania
PM |
strange that the upgrade only took 20 minutes, because i'm very sure that it takes 55minutes! |
jtrascap
Joined: Apr 14, 2003
Posts: 77
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If you're in the UK, you should also remember that you're now under the new EU consumer rules, and that the shop HAS to take it back for the first 3 months if there is problem with it.
One of the benefits is that the EU ruling says the onus of proof shifts from the consumer to the dealer - if the consumer is not satisfied, and no signs of misuse are apparant, they have to take it back or it is actionable.
Also, any purchases that have occured prior to the inception date is included under the ruling until their 3-month warranty is over. There are notes on warranties beyond 3 months, so read the EU lawbook! |
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Posted: 2003-05-30 12:26
P990i
