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McAfee virus scan & P800 synchronization don't mix |
ufager
Joined: May 13, 2002
Posts: 42
From: San Diego, California, U.S.A.
PM |
I have discovered that McAfeeVirusScan7.0 will prevent you from running PCSuiteForP800_rel_1.5.1_AE on WindowsXP, even if you disable the virus scan. The only solutions that I have found were to uninstall McAfee completely, or shut it down completely using msconfig. PCSuiteForP800 will work on Windows98 however with McAfee VirusScan7.0 installed.
I have notified both McAfee and SonyEricsson tech support, so stay tuned.
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Eleventy7
Joined: Jul 05, 2002
Posts: > 500
From: the rotten oasis
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Yeah i posted that ages ago, the best solution is to get rid of mcafee and get Norton instead
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ufager
Joined: May 13, 2002
Posts: 42
From: San Diego, California, U.S.A.
PM |
Ok Norton works. But for all you McAfee fans here is the McAfee tech support response: (You can try and see if it works, I'm using Norton now)
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Thank you for contacting McAfee Consumer Online Support. My name is Ronnie. Having reviewed your e-mail regarding unable to synchronize your Sony Ericsson P800 software to run when the VirusScan 7 software; I would be happy to support you in resolving your issue.
To resolve this issue, you will need to exclude the folder for the Sony Ericsson software that you use to synchronize your mobile phone with your PC. To do this, please open up your VirusScan main window, Click on "Configure Automatic Protection Settings" under tasks, Click on the Advanced button, Please Click on System Scan icon on the left hand side panel.
Then click on 'Exclusion' tab...Please browse out to that folder that contains files for synchronizing your mobile phone device with your PC and then add that folder to the exclusion list.
Once that is done, your issue should resolve.
Thank you for visiting McAfee Online Support. I appreciate the opportunity to support your needs. You may receive a survey asking for your comments on this e-mail experience. Your feedback will help to ensure that I'm providing the highest quality service possible.
Regards,
Ronnie S.
Technical Support Agent
McAfee Online Technical Support
JHI1001
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Eleventy7
Joined: Jul 05, 2002
Posts: > 500
From: the rotten oasis
PM, WWW
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so did that work?
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Orka
Joined: Jan 01, 2002
Posts: 310
From: Greece
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Actually the problem is not caused by viruscan itself. The firewall software is the one which causes the problem. Install normally the Viruscan suite and then go to control panel and select & remove the firewall. Then the p800 pc suite will work fine with Viruscan. However, firewall functions after that, will be unavailable . |
trixom
Joined: Jun 27, 2003
Posts: 22
PM |
It is not the firewall, I dont have the firewall installed just virus and
have the same problem.
trixom. |
Eleventy7
Joined: Jul 05, 2002
Posts: > 500
From: the rotten oasis
PM, WWW
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Quote:
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On 2003-05-26 16:18:35, Eleventy7 wrote:
Yeah i posted that ages ago, the best solution is to get rid of mcafee and get Norton instead
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what i said.....
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Orka
Joined: Jan 01, 2002
Posts: 310
From: Greece
PM |
Quote:
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On 2003-07-14 10:53:39, trixom wrote:
It is not the firewall, I dont have the firewall installed just virus and
have the same problem.
trixom.
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Are you sure that firewall is unistalled? The only McAfee componet left in you computer should be Viruscan. I did this and I have no problems at all. |
trixom
Joined: Jun 27, 2003
Posts: 22
PM |
I only got the viruscan...
The weird thing is it used to work. My comp crashed
so I had to reinstall.
The only thing I can think of is that the previous install I installed
p800 then Mcafee, and now I installed Mcafee then p800....
trixom |
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Posted: 2003-05-26 16:10
