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Advice Please |
bbasra
Joined: May 22, 2002
Posts: 467
From: London, UK
PM |
Just puchased a second p800 yesterday from CPW UK. When i bought the phone home and powered it up, i dicovered that the screen has two white dots in it which are Visible all the time when the phone is switched on.
When you have the phone in your hand and put it at different angles, the white dots dissapear. It's like a hologram, visible only on certain angles, ie when looking staight down at it, and not there, at different angles.
There dots are right underneath the screen.
Do you think this these are dead pixels? and what is the exchange policy with having dead pixels? The phone is not even one day old.
[ This Message was edited by: bbasra on 2003-05-25 13:08 ] |
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vwbeetle
Joined: Apr 04, 2002
Posts: 166
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sounds like they are dead pixels. you should return it, too bad you didnt test it at the store.
This message was posted from a WAP device |
Lordmike
Joined: Apr 29, 2003
Posts: > 500
From: Sweden
PM |
Dead pixels means that you can get a new one without charge according to SE.
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bbasra
Joined: May 22, 2002
Posts: 467
From: London, UK
PM |
LordMike, the is that same policy with CPW too.
i dony want to go to CPW and they say one or two dead pixels are okay.
because, when i bought my dell laptop, i had one dead pixel and dell state anything less than 5 dead pixels are okay and not subject to reapair or excahnge. anything more than thatt, they will repair or change it over.
thanks. |
T68iKING
Joined: Nov 04, 2002
Posts: > 500
From: W.London
PM |
Yeah m8, they'll take it back. Happen to me with my p800, dont worry, it wont be a wasted journey 
[addsig] |
bbasra
Joined: May 22, 2002
Posts: 467
From: London, UK
PM |
T68iKING, cheers mate.
will take it back to greenford branch tommorow and see what they say or do.
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T68iKING
Joined: Nov 04, 2002
Posts: > 500
From: W.London
PM |
If they try anything stupid, speak to the manager How much did you get a second for, as i know you got the first one on upgrade (like me)?
[addsig] |
bbasra
Joined: May 22, 2002
Posts: 467
From: London, UK
PM |
T68iKING, the assistant manager sold it to me.
but they got no more in stock, got to go to ealing i think or harrow.
i also got the p800 free again, is was an upgrade on my other halfs contact, so got that for free too. told them too match the same deal for her too. and they done it.
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T68iKING
Joined: Nov 04, 2002
Posts: > 500
From: W.London
PM |
Hope they replace it, and give you a brand new one.....
[ This Message was edited by: t68iking on 2003-05-25 14:01 ] |
bbasra
Joined: May 22, 2002
Posts: 467
From: London, UK
PM |
UPDATE: Went to Carphonewarehouse, and they changed the phone without any problem.
but the phone they gave me is used, it had finger prints on the screen and there were pictures taken on the phone and there was a number in the call list.
but it had a addendum in it with all the new features from the new firmware. checked the firmware and it is r2d and had night mode for cam and sms delivery reports.
the phones looks new, as in not scratched or marks, do you think they opened the phone to do a firmware upgrade on it? all the accessories werent open and the battery was near enough dead.
should i take it back and get it changed.
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AMalakani
Joined: Apr 23, 2003
Posts: 187
From: Damascus, Syria
PM |
Exactly the same thing happened with me, they replace my first one with a used one and when I took it home I found there is two dead pixels … I ran to them and they replace it immediately (coz I was screaming).
My new one is great really great.
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Posted: 2003-05-25 11:27
