| Author |
Can ornage p800 customers please read this |
mad_taffy2k
Joined: Aug 17, 2002
Posts: 89
From: wales uk
PM, WWW
|
hi guys im trying to gather infomation how many of you have had trouble getting the r2d upgrade if i get a good response i will b takeing it further on behaf of all of us so please paticipate if it applys to you. |
|
|
Andy.
Joined: Apr 27, 2002
Posts: > 500
PM |
I have only tried one place (my local cpw) they told me to send the phone back to SE
This message was posted from a P800 |
broughs
Joined: Mar 14, 2003
Posts: 5
PM |
I have had no problems upgrading to R2D and yesterday to R2F. I live in Glasgow where the local Sony Ericsson Centre has been very helpful |
tr1xt3r
Joined: May 02, 2003
Posts: 74
From: makati, philippines
PM |
i also got the R2F upgrade yesterday...
i'm wondering what's new in this version...
anyone have a list of changes? |
bighairy
Joined: May 14, 2003
Posts: 14
PM |
CPW Greenford refused over the phone but MoCo in Hayes did it without a quibble.
I was even sent MoCo's number by SE customer support.
It takes a while so they had my phone overnight to do it.
I'm still testing if it has solved the BT headset issues that I want solved before I resolve to keep the phone.
graeme |
benjiP
Joined: May 14, 2003
Posts: 40
PM |
Hi, thanks for taking up the cause.
I emailed Orange a few times during which time their story changed from "fine, but we don't do upgrades, go to SonyEricsson" to "up to you, but we don't endorse anyupgrading" (all paraphrased).
Now trying to find out whether, if I get an upgrade done at CPW in London, I'll be able to restore all the Orange-specific stuff? Anyone know at all??
Thanks. |
bighairy
Joined: May 14, 2003
Posts: 14
PM |
I'm still in the 7 working days following an upgrade... unless my Motorola bluetooth headset works without trouble all weekend I'm sending it back (I wonder if they'll notice that the firmware has been upgraded).
After doing a full restore, all the Orange startup logos are back so I don't know what else Orange do to customise the phone. I can't imagine they do much more.
On the BT headset... I'm still having some trouble picking up an incoming call, but at least now once I pick up the call in phone, I can transfer to the headset afterwards.
graeme |
tbl
Joined: Mar 20, 2003
Posts: 287
From: UK - Glasgow
PM |
@broughs
Which one do you use? The one in Clydebank next to Clyde 1 FM? |
kradcliffe
Joined: Mar 10, 2003
Posts: 434
From: Aberdeen, Scotland
PM |
Hi Mad Taffy,
Same old problem, CPW in Aberdeen will NOT upgrade Orange handsets, and Orange have not replied to my calls ....
Talk about being stuck between a rock and a hard place !!
In retrospect I should have waited 2 weeks, spent another 50 quid and stayed with Vodafone.
Why is their policy not consistent across the whole of the UK?
Seems only CPW in the big cities have the Orange R2D firmware...
Shocking customer service
Keith |
broughs
Joined: Mar 14, 2003
Posts: 5
PM |
Atlas Communication - Alexander parade is where I got mine upgraded.
Very quick and friendly service
[ This Message was edited by: broughs on 2003-05-16 13:10 ] |
markgeddis
Joined: Jan 15, 2002
Posts: 38
From: Northern Ireland (U.K.)
PM |
In Northern Ireland the is only one SE service centre, CPW in Belfast. They agreed to upgrade mine on the phone one day but refused the next day, when I called to ask how long it took. I tried to tell them that other CPW branches were doing the upgrade, but still no dice.
I agree, CPW should have a national policy on Orange upgrades, & some staff training would be nice too. |
searley
Joined: May 13, 2003
Posts: 81
PM |
just phoned CPW southampton, and they are happy to upgrade orange p800 |
searley
Joined: May 13, 2003
Posts: 81
PM |
Just got this from SE
Dear Mr Searley,
Thank you for contacting the Sony Ericsson Customer Care Centre.
In regards to your enquiry concerning your P800 handset, we suggest that you contact orange to get them to authorise the latest software upgrade R2F.
Please contact the Sony Ericsson Customer Care Centre again if we can assist you further.
Kind Regards,
David Upton
Sony Ericsson Customer Care Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com
Tel: (++44) 08705 237237
Fax: (++44) 0845 3002439
|
mad_taffy2k
Joined: Aug 17, 2002
Posts: 89
From: wales uk
PM, WWW
|
@ kradcliffe
hi i sent my phone away and it was gone 2 weeks and recived it all excited and guess what no upgradeif orange take any longer i will find a hole in my contract which they must of breeched by now and cancil it i am not a happy bunny after 5 yerars of being with one2one (tmobile) i wish i had waitd to i will keep u up 2 date with what info i get in the forthcomeing week |
shorty_blitz
Joined: May 01, 2003
Posts: 13
PM |
I got my Orange P800 upgraded to R2D and so has another of my friends from the CPW off Baker Street London, if memory serves me right they were the first people to do the upgrades. |
|
|
Posted: 2003-05-16 08:51
