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T68 Broken, Orange UK come good! |
New Beetle
Joined: Jan 11, 2002
Posts: 133
From: NW England
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Well my T68 gave up working, strange really, it said it had full signal but couldn't make or recieve calls.......Also the little blue line above the signal strength (the one that shows when you first switch on) I think it means its reading the sim, stayed on all the time. I rang Orange and they sent a courier within 24 hours with a new T68 for me, just gave him my old one! So now I have a new phone with no scratches on screen and the grey seems a lot more glittery.
All in all pissed that it broke down, but thumbs up to orange, very fast and very easy. (i have orange care as it comes free with most of their contracts) |
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Drinky
Joined: Mar 05, 2002
Posts: 117
From: Winchcombe, Glos, UK
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They can spare a brand new T68 to send out to you, yet can only come up with 150 for the entire country for their official resellers! That is scandalous! Some of us ordered T68s from Orange in January and are still waiting! |
Fingers
Joined: Jan 29, 2002
Posts: 468
From: New Zealand
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That little blue line is to let you know that GPRS is available |
New Beetle
Joined: Jan 11, 2002
Posts: 133
From: NW England
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Oops, sorry Drinky, I didn't realise that. I got mine as soon as they were available on Orange, I assume they must keep so many for insurance and warranty claims etc.
So not very good for you people on a waiting list but chuffin brilliant service for people like me with broken phones. |
Drinky
Joined: Mar 05, 2002
Posts: 117
From: Winchcombe, Glos, UK
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I think I've waited enough. CPW have an agreement whereby they can connect non-Orange phones on Orange contracts, with a software flash, and match the prices of websites, so I'm off down there tomorrow. Its just very un-Orange to mess up a phone launch this badly :/ |
sparkz
Joined: Mar 08, 2002
Posts: 25
From: london
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i ordered my phone last friday, and got it the next day!!!!
and for FREE!!!...
who said they was a shortage....
and as for orange care, its worth pointing out the phones they send out are NOT new!
they are reconditioned phones. the software is updated and the phone is re-shelled.
the problem with this is that, if a phone is sent back to them... its only checked for the fault it was sent in for (and hence other faults are not detected) in addition, u will find the very helpful orange customer team changing the reported problem, so you can get a replacement without it having to go through their tech support team(72 hours).
once a broken phone always a broken phone!
but sayin' this orange will only re-cycle a handset only twise- then errrr... i donno... phone heaven maybe
sparkz...
[ This Message was edited by: sparkz on 2002-03-10 00:25 ] |
Drinky
Joined: Mar 05, 2002
Posts: 117
From: Winchcombe, Glos, UK
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No, you misunderstand me. There are two different species of 'Orange'. Orange Direct and Orange Shops\agreed friends (Carphone Warehouse) on one side, and 'Official Resellers', e.g. online stores, on the other. Orange Shops and Direct have unbadged, minimally customised T68s in massive supply, but will only let the resellers have properly badged, fully approved phones. Hence while Orange shops, charge £180 and have no shortages, the official resellers are left high and dry. |
New Beetle
Joined: Jan 11, 2002
Posts: 133
From: NW England
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you can't blame em, people are paying that so good luck to em. ps: mine is very good job of a rconditioned phone if it is, it looks and feels brand new. |
sparkz
Joined: Mar 08, 2002
Posts: 25
From: london
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Quote:
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On 2002-03-10 00:41, Drinky wrote:
but will only let the resellers have properly badged, fully approved phones.
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errr,,, aint a T68 a T68 at the end of the day.
or am i totaly missing your point.... i probably am, coz im having one of then brain freez days.
sparkz |
Cytech
Joined: Feb 19, 2002
Posts: > 500
From: Stockholm, Sweden
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Quote:
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On 2002-03-10 00:44, New Beetle wrote:
you can't blame em, people are paying that so good luck to em. ps: mine is very good job of a rconditioned phone if it is, it looks and feels brand new.
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you can see if you got a new phone or a reconditioned one... look on the label under the battery... if you have anything like R201231 it means it was reconditioned in year 2002 week 01 (the last numbers are just some id number)... if you don't have the R-number you got yourself a new T68  |
New Beetle
Joined: Jan 11, 2002
Posts: 133
From: NW England
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Nope no R number, so i guess I got me new one like I thought, it does feel very new |
ed4mon
Joined: Jan 20, 2002
Posts: 29
From: London
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The T68 is pretty new on Orange and so I'm sure most of the initial replacement phones that were sent out under Orange Care were brand new ones anyway (how can you have a reconditioned unit when the handsets have only just come out?!?!)
I used to work for the Nokia Store in London (Picadilly Circus) and some of the 'exchange units' were brand new, while the majority were indeeed reconditioned. It all depends on stock levels of recondition units plus the demand for replacements.
Having said that, I don't know how many phones have been returned between release date and now and so there is a chance the handset you have is a reconditioned one.
As long as it works, why worry?! |
sparkz
Joined: Mar 08, 2002
Posts: 25
From: london
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luck of the draw i guess, i bet i will end up with new bettles old phone.
hehehe
sparkz |
New Beetle
Joined: Jan 11, 2002
Posts: 133
From: NW England
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Yeah, I would never know if it was new or not, with it feeling and looking so new, suppose the same goes for what you think is a brand new phone in a shop, I am sure some less reputable dealers have sold returned warranty stock as new before..........hmm, these internet dealers with the cheap phones........hmmm |
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Posted: 2002-03-09 19:14
