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what the heck is going on with SE? also american users come in |
Naar
Joined: Jan 04, 2003
Posts: 238
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im finally getting my P800 back on monday  anyways i asked SE customer service in the US what was wrong with it (it took 11 days to fix!!) they said it doesnt matter?!?!!? what the hell i cant even find out what was wrong with my phone? they even had to give me a brand new P800 (i was right that it was a manufacturer defect) but they said repair issues cannot be discussed out of tech support. so if i fix my phone again i cant know what went wrong with it becasue they cant tell me. what happens if i do something to mess up my phone again but if they told me what happened to it in the first place then there a big chance i wont do it again or ill be careful and maybe even help others to know what to do and not to do.
did this happen to any of you? and is SE doing the right thing by not telling us what is wrong with OUR phones? also they said the new SW for P800 is R5 not R5A just R5 and then i said R5A then they said maybe, then i asked how old it is, and they said its been out since the P800 came out!??! i called 3 days ago and they said the newest SW was R1D what is going on? |
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andrebsd
Joined: Apr 20, 2003
Posts: 26
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If it was user error they would have told you what not to push or go into.. apperently it wasnt, so they wont discuss it with you. If its a major problem then they would be makeing a fix for it, thus they will not talk about it outside of SE. Many companys dont talk about how they fix stuff.. phones are getting more and more "computerized".. they dont want anyone knowing whats happening behind that screen you see, as if you did know.. you could even create viruses and hacks for the phone. I think there quite smart not to say anything, especialy since in your case it was probibly something to do with software.
Edit: Next time you go to get a computer repaired, or someone you know does.. when you get the system back; as them what was wrong... chances are you will get the same answer.
[ This Message was edited by: andrebsd on 2003-04-25 20:03 ] |
skYfklY
Joined: Apr 09, 2003
Posts: 35
From: Welle, Belgium
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Hi,
i would have to agree with naar.
They don't have to tell us detailled what was the problem but they could atleast say something, right?
Also, they should be uptodate about the software knowledge.
We all payed lot's of money for our phones and i think we've got the right to know.
GreetzzZZzz
 T68i-Love |
markgamber
Joined: Apr 16, 2003
Posts: 73
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A hardware company I used to work for would never, ever tell customers what happened to their equipment when they sent it back from being serviced. Why? Because if you tell the customer what happened, chances increase that the customer will crack it open to see for himself or will attempt to service it himself should it break again. In reality, they know just enough to be dangerous and what they'll probably do is void the warrantee and destroy the unit so why bother? And that company's customers paid dozens of times what we pay for the most expensive of phones. Everybody says the same thing..."I'd never do that" or "I know what I'm doing"...but 99.9% of the time that they would do that, they don't know what they're doing and back to service it goes. And this time you can forget about any warrantee.  |
NetGuy2
Joined: Jun 27, 2002
Posts: 260
From: Barcelona, Spain
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Is Spain happens the same with the SE Service Support!
They do the same: You call one day and you ask: What's the latest FW for the T68i? They answer you that the latest FW version is the R7A. You call 2 HOURS LATER!!!! and they say you that they doesn't know and finally you call 1 DAY LATER!!! and they say you that the latest is R2B!!!
I'ts incredible!! |
ditzygal
Joined: Dec 07, 2001
Posts: 43
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If your referring to Customer Care, they don't know whats wrong with your product. A third party company does the repair in one of 3 or 4 different locations throughout the US. Issues are catoragized into about 10-20 areas. When the issues rise in a certain repair category than the Service Team evalutes to determine the problem. It's too early at this stage to know what it might be exactly. Often the repair process is a like exchange because they may not have the parts or software YET to make the necessary fix. If I were you I'd take the new product, updates may have been implemented. |
Naar
Joined: Jan 04, 2003
Posts: 238
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of course im going to take the new one. i already had suspicions that mine was a manufacturer defect. but they could at least say something so i know. trust me i would never open up a phone and try to fix it. anyways it coming in 2 days
so ill tell you guys what the newest firmware upgrade is in the US |
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Posted: 2003-04-25 20:53
T68i-Love 
