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Android Phones More Prone to Hardware Problems |
masseur
Joined: Jan 03, 2003
Posts: > 500
From: Sydney, London
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PC mag article
A nearly year-long study of 600,000 support calls has found that Android phones are more susceptible to hardware faults than other types of devices.
The study, conducted by WDS, found that 14 percent of all technical support calls for Android devices could be traced to a hardware fault, versus 3.7 percent for RIM BlackBerry, 8 percent for iPhones and 9 percent for Windows Phone 7 devices.
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goldenface
Joined: Dec 17, 2003
Posts: > 500
From: Liverpool City Centre
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Strange correlation really.
Doesn't really make sense to me. How can the software on the phone make a difference to whether you get dust under the screen or a scratched camera lens or loose battery cover etc
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brian_s
Joined: Jan 12, 2010
Posts: 13
From: Ireland
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Are you looking at this the wrong way? Does it mean instead that Android is better software than other OS? People only ring tech support if they are having problems. So if it is not a software issue, then it must be hardware. If the percentage of hardware issues is higher, the software issues must be lower. So its not bad hardware is the issue, its just good software! |
mode
Joined: Jan 12, 2007
Posts: > 500
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Could also be linked to manufacturer QA ie. highest selling android manufacturer may most likely be the biggest contributor to the percentage which, in this case, is either Samsung or HTC
Ericsson EH97, GA628, GF768, A2618s, T29s Sony Ericsson T68i, S700i, P990i, Z558i, W902, W995, X10, Arc S
*Xperia V*White*Black MW600*Sandisk Mobile Ultra 64GB microSDXC* |
xtacy
Joined: Jan 13, 2007
Posts: 117
From: Oman
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Not just the big names. You have so many vendors churning out Android phones. From Chinese phones to the big guns, they all produce android phones. Quality Assurance might not be as important at the lower end of the market where cheaper is better. I believe this is a strong possibility.
~d(0_o)b~
|xtacy|
SE T300->T610->K700i->W810i->W950i->W960i->K770i->W995 |
max_wedge
Joined: Aug 29, 2004
Posts: > 500
From: Australia
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I'd have to agree.
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carkitter
Joined: Apr 29, 2005
Posts: > 500
From: Auckland, NZ
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My Xperia X10i has been more reliable than any of the  feature phones I've had. 
It has better battery life than my K700i which scratched easily and looked tatty after 18 months.
It has better reception than my V800 which developed an issue with the ribbon cable connecting the internal aerial.
It has no modem faults like my V640i and no fastport issues like my W20i Zylo or my GF's C905 which also has a weak camera lens cover.
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jplacson
Joined: Apr 21, 2002
Posts: > 500
From: Philippines
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Considering there are no quality standards in place for manufacturing Android phones, I think that's a pretty decent percentage.
Why don't they make a study on how many total defective non-smart phones there are in the whole world? Including China fakes? And title it "Non-smartphones have the highest defect rate vs smartphones"?
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Tsepz_GP
Joined: Dec 27, 2006
Posts: > 500
From: Johannesburg, South Africa
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Wish i could say my X10 was trouble free, but unfortunetly it is one of the early models which had the motherboard issue with USB port failure, other than that it has been a very reliable workhorse. 
Phone: iPhone 15 Pro Max Black Ti 512GB
Tablet: iPad Pro 11” 2020 Space Gray 256GB
Watch: Series 3 Nike Edition Space Gray
Droid: Huawei Mate 40 Pro 256GB |
paulmcauley
Joined: Jan 16, 2007
Posts: 17
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I think much of that might be to do with the BGA solder ball problems on the original 1st generation Qualcomm Snapdragon SoCs which were in many Android phones. |
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Posted: 2011-06-25 11:32
