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Sony Ericsson Customer Care need training |
Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
OK today I was given a replacement Elm under my insurance because for some reason my Elm's speaker stopped working. Anyway got replacement fine all working well. I noticed the replacement had the previous firmware so I decided to update it using SEUS. Now after updating & setting up the phone again I noticed the clear voice & noise shield function had vanished  I looked all through the menus & also during call menus but nowhere to be found. So I reinstalled AGAIN only to be greeted with the same problem. I called  customer service number & got through right away. Spoke to a Scottish lady who had absolutely no idea what she was talking about. I knew that I was right & she was wrong. She went on to say that the clear call & noise shield function is NOT a feature of the Elm WTF?????  I said the feature is advertised on the website for the Elm & on the bloody box  At this point I asked to speak with someone else & she went off to speak to someone & came back to repeat the same thing again  I said how can you say this about it's not a feature of the Elm when it's advertised as it is? She then said when we send out the generic phones we don't put that feature on the phone it's the stores that do WTF???? At this point I just gave up & said forget it Has customer service always been that bad? I have not called them for many years but today was shocking 
[ This Message was edited by: Bonovox on 2010-08-24 21:27 ] Phone?? What phone?? |
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masseur
Joined: Jan 03, 2003
Posts: > 500
From: Sydney, London
PM |
I am certain we have had many many topics about SE customer service and I don't recall one that was praising them!
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Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
Yes indeed not surprised at all 
Phone?? What phone?? |
goldenface
Joined: Dec 17, 2003
Posts: > 500
From: Liverpool City Centre
PM |
I've had terrible customer service from them in the past - truly awful! You might as well talk to the box that the phone came in.
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Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
 It's a shame really cos I have restored faith in them with the recent crop of phones being reliable. I think the speaker had gone in my Elm cos it slipped out of my hand & landed quite hard on the table after that it went. So it was not faulty in itself. But today I was shocked I thought Orange were bad but this
[ This Message was edited by: Bonovox on 2010-08-24 18:14 ] Phone?? What phone?? |
jake20
Joined: Jan 23, 2009
Posts: > 500
From: USA
PM |
customer service sucks everywhere. its not just
its the sign of the times.. nobody gives a crap about their job anymore, and all companies care about is maximizing profits at all costs.. |
Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
Actually although you say that I now get excellent customer service from O2. They are fantastic lately and even call or email you back when they say they will.
Phone?? What phone?? |
Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
Look what it says on the website,the Elm has this clear voice & noise shield feature. But according to them no way Product training should be the core standard  And it's not integrated in new firmware as you have the option to turn it on or off & there is a big difference when turned on 
[ This Message was edited by: Bonovox on 2010-08-24 19:52 ] Phone?? What phone?? |
goldenface
Joined: Dec 17, 2003
Posts: > 500
From: Liverpool City Centre
PM |
Jake20 is right though, I think it's possible to get awful customer service from most companies.
It's infuriating when you ring a company up for help and there is such a lack of knowledge, and rather than putting you through to someone who knows what they're talking about, they just try and palm you off with a stupid explanation.
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Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
Yes & we all know some networks like 3UK & Orange the Indian customer service teams hang up on you And when one person says one thing & another person says something completely different
[ This Message was edited by: Bonovox on 2010-08-24 21:26 ] Phone?? What phone?? |
fairen
Joined: Aug 13, 2009
Posts: 164
PM |
On 2010-08-24 18:28:42, Bonovox wrote:
OK today I was given a replacement Elm under my insurance because for some reason my Elm's speaker stopped working. Anyway got replacement fine all working well. I noticed the replacement had the previous firmware so I decided to update it using SEUS. Now after updating & setting up the phone again I noticed the clear voice & noise shield function had vanished I looked all through the menus & also during call menus but nowhere to be found. So I reinstalled AGAIN only to be greeted with the same problem. I called customer service number & got through right away. Spoke to a Scottish lady who had absolutely no idea what she was talking about. I knew that I was right & she was wrong. She went on to say that the clear call & noise shield function is NOT a feature of the Elm WTF????? I said the feature is advertised on the website for the Elm & on the bloody box At this point I asked to speak with someone else & she went off to speak to someone & came back to repeat the same thing again I said how can you say this about it's not a feature of the Elm when it's advertised as it is? She then said when we send out the generic phones we don't put that feature on the phone it's the stores that do WTF???? At this point I just gave up & said forget it Has customer service always been that bad? I have not called them for many years but today was shocking
[ This Message was edited by: Bonovox on 2010-08-24 21:27 ]
That was terrible  I hope you were able to fix the phone |
Residentevil
Joined: Feb 29, 2004
Posts: > 500
From: Raccoon City, USA
PM, WWW
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Customer service for the US is pretty much non existing. So it all comes down to the store or yourself and esato.
Tough times don't last, tough people do!
Free Tibet |
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Posted: 2010-08-24 18:28
