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Now this is what I call service from SE :-) |
Black Ice
Joined: Jan 30, 2003
Posts: 3
From: Belgium (Leuven)
PM |
about time I introduce myself
have been following this forum for about 2 months
it cause of this forum that I bought a T68i (got the grey james bond edition with the Proximus action here in Belgium)
after a week, I almost regretted my new phone ( I used to have a 5510 from nokia since the beginning it came out. I know, ugly phone, but excellent sound quality and very fast sms'ing)
I suddenly had a sort of software problem I think
when I wrote an SMS and pressed the sent button, it always stored the messages in "Unsent" instead of sending it 
I returned it to the shop and the sent it back to SE, after a weak I got it back, but it seamed that nothing changed, still the same problem
I began to get really pissed, I hated nokia, but began to hate SE even more.
But the shop couldn't do anything else dan resending the mobile. And to my great suprise, I got a call few days later. They told me my mobile was fixed. When I arrived at the shop, it appeared that I received a new mobile, and a friendly lettre from SE with their sincere appologies  . I received a free camera, desktop charger, an extra front cover (the white/blue one) and a pc-cable with software
now THIS is what I call service  honestly I wasn't excepting any good from SE after that bug after only a week ...
but my opinion has totally changed
SE got themself a happy customer
the mobile now works perfectly.
(sorry for my bad english )
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T68iFan
Joined: Oct 18, 2002
Posts: 214
From: Los Angeles
PM |
Wow. That's some story. Glad to hear the maker of this great phone also provides good service. And they sent you all that stuff for free? I could really use a pc cable, software and extra case. I'm jealous!
BTW, welcome to Esato!
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Black Ice
Joined: Jan 30, 2003
Posts: 3
From: Belgium (Leuven)
PM |
they were indeed sent free to the story where I could pick them up
they were pretty embaroused by their repair-center, who sent the phone back without doing something about it
and they new the phone was brand new ... |
kallingen
Joined: Jan 13, 2002
Posts: 282
From: Karlstad, Sweden
PM |
I know.
I bought a T68m Octomber 2001 and complained a lot about it because the SW.
SonyEricssons Support Boss called me up and said they´re going to change my phone to a T68i (my phone was 6months old by that time) and as he said I recieved it in the begining of april
By that time the T68i-model was rarely not even out in stores by that time, so I thought it was really nice
(I, ofcourse, had to send my old back to them..)
Nowdays I own a P800. Really nice
Sincerly,
Joakim Käll, Sweden
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bart
Joined: Feb 03, 2002
Posts: > 500
From: Flanders
PM, WWW
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first of all, welcome to club, nice to have another belgain here.
wow dude you got very much, i think it was a major bug, that  couldn't affort to get spread on the news or sow.
when you've got time, post some things in the belgain thread |
mkt
Joined: Dec 11, 2002
Posts: > 500
From: Poland
PM |
Anybody knows how to corrupt SW to behave that way? I might wanna try this myself  |
Ah_long
Joined: Jan 10, 2003
Posts: 129
From: Canada
PM |
let me find a way to screw my T300 up and get some accessories, lol. |
alex
Joined: Jun 11, 2002
Posts: 156
From: Malaysia
PM |
Guess SE has changed their corporate strategy.
When I first bought my T68i, the led on the keypad was faulty (on side is brighter than the other side). That time, Malaysia just got the T68i stock and no replacement part too. Therefore, the SE service center asked me to play with it first till the replacement stocks comes in which only few days later, the SE service center called up and replaced a totally brand new T68i for me. Very happy and satisfy but of course did not receive additional accessories like Black Ice did. |
pachy
Joined: Nov 05, 2002
Posts: > 500
PM |
A brand new phone & they left you without it for a week ???
My local store say if you have a problem within 2 weeks you can change to a different model phone & up to a month of ownership any manufacturers faults you get a brand new phone over the counter on the spot.
I imagine you got all the freebies because SE were furious with the dealer. |
JwY
Joined: Dec 03, 2002
Posts: 500
From: Canada GTA
PM |
nevertheless, the outcome was a win-win situation. |
stlblues
Joined: May 21, 2002
Posts: 92
PM |
Now you all know why the SE company is going down the drain...they keep giving out a lot of stuff to satisfy buyers, adding further to costs. I'm not buying this stock anymore! But since you all rave about SE so much, I suggest invest and buy their stocks to keep their ship above waters..coz right now...the ship is sinking...and sinking FAST! |
pachy
Joined: Nov 05, 2002
Posts: > 500
PM |
@Stlblues, The clue is in the name...BLUES |
shithappens
Joined: Sep 17, 2002
Posts: > 500
From: Kuala Lumpur, Malaysia
PM |
WOW!!! that's a happy story indeed!! i imagined u would haf bitched big time to get that sorta royal treatment (not to mention the freebies)...but i guessed it was well worth it 
True Bravery is arriving home late after a boys' nite out, wife waiting with the broom & u ask: "Are u still cleaning or are u flying somewhere" |
sosojerk
Joined: Jan 14, 2003
Posts: 295
From: Timisoara, Romania
PM, WWW
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Now,let's see my not so good story with SE.
I bought my T68i in June 02.Not very common on those days.
I've seen many firmware coming and going. I have R2A014 (many bugs) in my phone, so 2 weeks ago I decided that I should update my phone.This was middle of January.
I knew that the upgrade had to be free.
So, I asked SE about an official service center. They pointed me CONNEX, which here, in Romania is the most important GSM Network.
I went to the CONNEX service point, and they said that they cannot upgrade my firmware for free.They also said that nobody comes with this kind of requests to them and that I'm the only one.
They wanted to charge me 10$ for this.I didn't accepted this because my phone has 1 year worldwide warranty.
I am an unhappy SE customer now because of this.
I want to buy a P800,but since I had these problems with a simple firmware upgrade,what they would say if I would go to them and ask for a P800 upgrade/repair.
So, this is my sad story.Romania really sucks in terms of support etc.
sosojerk,an unhappy SE user. |
Tony Ericsson
Joined: Nov 26, 2002
Posts: 91
PM |
@Sosojerk, Maybe you should just point out the faults & ask for a warranty repair & they would then probably do the upgrade because it`s the cheapest way for them, also maybe explain to SE your problems. |
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Posted: 2003-02-05 20:03
