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Retailers concerned over N97s high returns |
jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
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The manufacturer has denied widespread issues
Retailers have started to shy away from selling the Nokia N97 following the devices apparent high return rate.
Nokia has denied there are widespread problems; however, Orange has removed the N97 from its listings altogether, while Carphone Warehouse staff were told in an email they must warn customers of the devices software problems prior to selling it.
High ranking 3 insiders also told Mobile of the N97s software problems and high return rates. Issues involve screen freezing and the unprompted closing down of applications.
Source
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NightBlade
Joined: Jul 29, 2007
Posts: > 500
From: Nessebar, Bulgaria
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I had no idea the N97 had build quality issues. Worse than the C905 by the sounds of it, as well.
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jj03
Joined: Oct 29, 2002
Posts: > 500
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i am quite surprised at the build quality issue. I mean, i expect it from se, but not from nokia..lol. |
NightBlade
Joined: Jul 29, 2007
Posts: > 500
From: Nessebar, Bulgaria
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On 2009-08-29 12:06:00, jj03 wrote:
i am quite surprised at the build quality issue. I mean, i expect it from se, but not from nokia..lol.
Well, that's not entirely true. 
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Tsepz_GP
Joined: Dec 27, 2006
Posts: > 500
From: Johannesburg, South Africa
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On 2009-08-29 12:06:00, jj03 wrote:
i am quite surprised at the build quality issue. I mean, i expect it from se, but not from nokia..lol.
Lol,well both can give build quality issues, only difference is NOKIA deal with them ASAP even if it means putting the device off production for a little while then bringing it back with the issues dealt with eg. E90. 
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jj03
Joined: Oct 29, 2002
Posts: > 500
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Quote:
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On 2009-08-29 12:09:28, NightBlade wrote:
On 2009-08-29 12:06:00, jj03 wrote:
i am quite surprised at the build quality issue. I mean, i expect it from se, but not from nokia..lol.
Well, that's not entirely true.
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nightblade, i wasn't serious. Quite the opposite actually. Ive never had a problem with any se ive owned..perhaps the n97's issues are down to cheaper materials being used. It is a time of cost cutting after all. |
nicv27
Joined: Oct 15, 2002
Posts: > 500
From: kent
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This happened to a guy i work with but we just put it down to the v10 firmware, maybe there are deeper issues
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carkitter
Joined: Apr 29, 2005
Posts: > 500
From: Auckland, NZ
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On 2009-08-29 20:16:00, jj03 wrote:
Quote:
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On 2009-08-29 12:09:28, NightBlade wrote:
On 2009-08-29 12:06:00, jj03 wrote:
i am quite surprised at the build quality issue. I mean, i expect it from se, but not from nokia..lol.
Well, that's not entirely true.
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nightblade, i wasn't serious. Quite the opposite actually. Ive never had a problem with any se ive owned..perhaps the n97's issues are down to cheaper materials being used. It is a time of cost cutting after all.
Wait, wait, wait a minute here.
Who said there were build quality (hardware issues) or cheap and unsatisfactory materials being used in it's assembly?
That is not what the post says.
It says there are firmware issues - freezing and crashing of Apps.
SE had firmware freezes with early production models of the now much loved K750i.
I'm sure Nokia will come out with a countermeasure in time...
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Dups!
Joined: Sep 24, 2006
Posts: > 500
From: GMT +2
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Agree with carkitter!
It is rather annoying when people start going 'yeah but this or that company was/is worse...'
For crying out loud all manufacturers have software problems.
It is equally annoying for Nokia to deny that there are problems instead of undertaking to investigate if they aren't aware of them. Reminds me of the time they denied that a certain batch of batteries of theirs explode only to admit later on and recall them.
It's not what you do or even how you do it but in what state of mind you do it: Dups! 2009 |
Bonovox
Joined: Apr 13, 2008
Posts: > 500
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 I actually think Nokia are improving with reliability overall. I had a Nokia 6303 for several months now & I have had not one single issue with it. Its never crashed or had any other problem though I know its very different its not a smartphone but its still good. I would kill for an N97
[ This Message was edited by: Bonovox on 2009-08-30 21:32 ] Phone?? What phone?? |
Residentevil
Joined: Feb 29, 2004
Posts: > 500
From: Raccoon City, USA
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There are plenty of N97 in the return bin for you to pick up.
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jj03
Joined: Oct 29, 2002
Posts: > 500
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Quote:
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On 2009-08-29 23:02:23, carkitter wrote:
On 2009-08-29 20:16:00, jj03 wrote:
Quote:
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On 2009-08-29 12:09:28, NightBlade wrote:
On 2009-08-29 12:06:00, jj03 wrote:
i am quite surprised at the build quality issue. I mean, i expect it from se, but not from nokia..lol.
Well, that's not entirely true.
|
|
nightblade, i wasn't serious. Quite the opposite actually. Ive never had a problem with any se ive owned..perhaps the n97's issues are down to cheaper materials being used. It is a time of cost cutting after all.
Wait, wait, wait a minute here.
Who said there were build quality (hardware issues) or cheap and unsatisfactory materials being used in it's assembly?
That is not what the post says.
It says there are firmware issues - freezing and crashing of Apps.
SE had firmware freezes with early production models of the now much loved K750i.
I'm sure Nokia will come out with a countermeasure in time...
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jesus.. Your a real hog ain't ya. And yes. . The obvious conclusion to draw from this would be that nokia would sort it out at some point. Well done. |
adnansanni
Joined: Dec 07, 2006
Posts: > 500
From: Bangladesh
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There is only one build quality issue I’ve heard that scratching on lens due to lens cover. |
senninha
Joined: Jan 05, 2003
Posts: > 500
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i've had my N97 for two months now. i am by no means a nokia fanboy. in fact, this is the first nokia i've held on to for more than a couple of weeks in over 10 years! the only reason i went for it is because UIQ died, i despise WinMo, and i'm not a hairdresser, therefore am not qualified to own an iphone. 
from my experience, i can tell you that there are no real build quality issues that i've seen. some people complain about the use of plastics instead of metal in its construction, but that's really more an aesthetic issue as there are no real problems with the plastics (creaks, etc.) some complain about the lens scratching, but if you regularly clean the camera area and don't allow dirt to accumulate, that takes care of that too. the only real hardware/design issue for me is that nokia should have given the N97 more RAM. that would have prevented the shutdown of apps when you have a lot of them running and improved stability.
however, after the first few days of owning the N97, i concluded that this would be a phone that would experience a lot of returns. i did experience a few freezes and crashes in the first few days until i got the hang of S60 and what is was trying to do. more importantly, the OS is not intuitive or very clearly laid out. i couldn't believe how i had to refer to the manual so many times just to do simple things, such as setting default numbers, since in many cases, it wasn't obvious how to do some things and/or i had no idea if the phone was doing what i wanted it to do.
what really pissed me off and almost made me throw the thing against the wall several times is for some unknown reason, to me at least, the phone would move back all the birthdays by one day on either my calendar or contacts, or both, and it did it quite a few times! mind you, i never changed the time zone on the phone. if i didn't have my PIM data backed up elsewhere, then i would have probably smashed the thing to bits!
since then, i have learned how to manage the device, tweak it and use some 3rd party apps to keep it purring along smoothly. and with the new firmware, it is now quite stable and more zippy. i haven't had a freeze or crash since i upgraded it. the hardware is quite good actually, and i am now pretty happy with it and shall hold on to it for a while yet. but i constantly backup my data, just in case that evil birthday bug reappears.
having said all that, the reason why i knew there would be a lot of returns is that i have been able to figure this phone out and get it running in its sweet spot. but the majority of people out there are not half as technically inclined as many of us here at esato are, and/or do not have the patience to take a deep breath and give the thing a 2nd chance and try to figure it out. if they did, they could have been happy enough with it in the long run. |
NightBlade
Joined: Jul 29, 2007
Posts: > 500
From: Nessebar, Bulgaria
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On 2009-08-29 20:16:00, jj03 wrote:
Quote:
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On 2009-08-29 12:09:28, NightBlade wrote:
On 2009-08-29 12:06:00, jj03 wrote:
i am quite surprised at the build quality issue. I mean, i expect it from se, but not from nokia..lol.
Well, that's not entirely true.
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nightblade, i wasn't serious. Quite the opposite actually. Ive never had a problem with any se ive owned..perhaps the n97's issues are down to cheaper materials being used. It is a time of cost cutting after all.
Whoops, I guess my sarcasm detector was broken at the time.
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Posted: 2009-08-29 11:20
