exchanges

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Author	carphone warehouse repairs/exchanges
daviep Joined: Apr 04, 2005 Posts: > 500 From: bonnie scotland PM	Posted: 2009-03-21 08:09 after 5 months my earphone has failed on my c905. has anyone with this problem taken their c905 back to the carphone warehouse and did the send it for repair or give you another replacement phone? i dont like send my phones away as i find they return i worse condition that i sent them. [ This Message was edited by: daviep on 2009-03-21 07:11 ] galaxy note8

blerk Joined: Jun 12, 2008 Posts: > 500 From: London, UK PM	Posted: 2009-03-21 08:58 You can try and "demand" a replacement as this is a very common issue. Both the earpiece breaking and phones coming back scratched and bruised from repair centres. Just explain them your worries and ask for some service. Most of the staff are part timers who don't really care what is going to happen, giving you a new phone and sending the old one doesn't matter to them, and if it does ask for a manager and get your customer satisfaction, service and your continued custom in their store. You could also mention you're an active member of a large phone enthusiasts forum and you been told that they will give you a replacement phone as part of their good service A little white lie can't hurt A To Z Feedback: [+18] - [-0]

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