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CPW Returns |
10123
Joined: May 29, 2008
Posts: > 500
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Hey, just bought a c902 for CPW and seriously un-impressed, so wanting to take it back asap, does anyone know the policy for swapping phones at CPW?? I checked there website and they only show it if you buy it online or order on the phone, and it says the policy is different.
THANKS
[ This Message was edited by: 10123 on 2009-01-05 17:12 ] | |
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nealmcp
Joined: Oct 18, 2007
Posts: 17
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Does it not say on the back of the receipt that you got with your phone? Also, it would be handy if you gave info on how long ago you bought the phone. |
10123
Joined: May 29, 2008
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I will check the paper work (good thinking  )
Got it yesterday on P&G |
lukechris
Joined: Dec 30, 2007
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From: Preston, UK
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Their policy is bad, I know many a person who couldn't take their phones back.
CPW and P4U are middle-men, if you want a phone, go staraight to the network for it
Lesson learnt (you'll see why)
Good luck though |
10123
Joined: May 29, 2008
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On 2009-01-05 19:12:20, lukechris wrote:
Their policy is bad, I know many a person who couldn't take their phones back.
CPW and P4U are middle-men, if you want a phone, go staraight to the network for it
Lesson learnt (you'll see why)
Good luck though
I have dealt witht them before, they are very seedy in a way. They have very poor after service, the worse part is even if you know your statutary rights, cpw for some reason doesnt go by the law and makes up its own law, take w910 i bought, didnt work so took it back demanded a refund, apparentley you are not allowed a refund and you can only have a repair. That contradicts with the law that if your product is under 1 year waranty and the goods werent fit for its purpose (which it wasnt) you deseve a full refund. Cut the story short, i got a refund for w910 (£210) but it took a lot of phone calls, some times its not woth the hassle. |
jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
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They have no legal responsibilty to give you your money back. It is very unlikely that they will give you a refund. In the end they are there to make money and cant sell a used phone as new.
If the phone is faulty then they have to either repair or replace it if it is under 30 days old or repair it if its between 1 and 12 months old.
Checkout my photos at My Website"Duct tape is like the force. It has a light side, a dark side, and it holds the world together." |
Bonovox
Joined: Apr 13, 2008
Posts: > 500
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Is it pay as you go or not? You can return handsets but not on T Mobile or Orange upgrades. You cant have a refund on pay as you go but can exchange only once. It says everything in back of their in store brochure.
Phone?? What phone?? |
Daedalus85
Joined: Apr 23, 2007
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From: Suffolk, UK
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But ONLY within 28 days anything after that it's a repair.
I can't stand it when people start quoting trading standards and the sales of goods act, if they actually bothered to READ it, it says we have to offer to repair it or replace it, not guarentee a replacement. I had a guy the other day who kept argueing with me saying "no, thats NOT all you can do, I want a refund or an exchange" and I kept telling him he was never going to get it, but it seemed to go in one ear and out the other...
My opinions on this forum are that of my own and not of the company I work for. |
voda_jon
Joined: Nov 28, 2004
Posts: > 500
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@daedalus....
i know exactly what u mean having served 5yrs in Vodafone Retail in the Busiest store in the UK lol.
THey come in saying it doesnt work, u find the problem, fix it and they turn round and want a refund... u adv them u cant give a refund they spout the law and buyers right, u then adv them of the t&c's in store and that they have agreed to them by buying the handset from u... they go away adv they will seek legal advice.... never to be seen again until the following year when they come back for an upgrade from their original phone!
Loved it but luckily dont do it anymore...
J. |
10123
Joined: May 29, 2008
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On 2009-01-06 10:25:57, Daedalus85 wrote:
But ONLY within 28 days anything after that it's a repair.
I can't stand it when people start quoting trading standards and the sales of goods act, if they actually bothered to READ it, it says we have to offer to repair it or replace it, not guarentee a replacement. I had a guy the other day who kept argueing with me saying "no, thats NOT all you can do, I want a refund or an exchange" and I kept telling him he was never going to get it, but it seemed to go in one ear and out the other...
Under the sales of good acts if the product is not fit for its purpose you should get a refund as long as it is under 1year waranty, for some reason CPW thinks otherwise. Also when i purchased a phone i did not sign a contract stating that if i my phone is damged CPW will repair it etc, so i am entitled to a refund. Anyway i can see why you would be sick of it though as you have literally have no powers, tbh i think cpw has the worst after service, the are rude, they lie, they all chew gum (which is extrmeley rude) and you never speak to the same people twice as every time you enter there is a new set of staff (this applies to the cpw in Leeds and my own personal experience, no offence is inteneded but that is the service i recieved). Anyway i had a faulty w800i last year i had it for 8months took it to the store and demanded a refund as after a reapair the problem was still there. Cut story short i got a refund, but i had to speak to customer service and many other people. |
jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
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You are not entitled to a refund if the phone is over a few weeks old.
Here is an extract from Consumer Direct (the government run website):
Your rights
If you have bought a mobile phone, it must be of satisfactory quality, fit for its purpose and as described.
When a mobile phone doesn’t meet some or all of these conditions, follow the advice below:
If you have only had the phone a few weeks or haven’t had a reasonable opportunity to check it, you are probably entitled to a refund for a fault or poor description, or alternatively you may request a replacement.
If the fault is only minor and can easily be put right, it is reasonable to accept a repair. This won’t stop you claiming a replacement or refund if the repair turns out to be unsatisfactory.
If you have had the phone longer than a few weeks or have had a reasonable opportunity to check it, you are probably still entitled to a repair or replacement. A repair should be carried out within a reasonable period of time and without causing you significant inconvenience. Any repair should restore it to a satisfactory condition. If this does not happen, you are entitled to a replacement or compensation. This could be a sum of money or the cost of having somebody else repair the phone.
If the phone cannot be replaced or repaired economically, you are entitled to a refund. The trader may make a reduction from the price you paid to allow for the use you have had from the phone.
If you are out of pocket in any other way, you may be entitled to compensation over and above the price of the phone.
The trader must sort out your problem, not the manufacturer
Remember, if you are entitled to a refund, replacement, repair or compensation, it is the trader who must sort out your problem. The trader cannot tell you to go back to the manufacturer or to claim through a guarantee or warranty.
Checkout my photos at My Website"Duct tape is like the force. It has a light side, a dark side, and it holds the world together." |
fatreg
Joined: Jul 26, 2003
Posts: > 500
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AAAARRRGGGGHHHH
How many people mis-read the bloody sale of good act? A Mobile phone is not a normal electronic product, it's not a TV or a toaster, a TV or toaster can be taken back to point of purchase within a year with POP and fully expect either a refund or replacement, a mobile phone doesn't fall under these rights...... I've worked for 2 networks and both polices are the same so can only assume it's similar across the whole retail experience (online is different due to European distance selling laws) but there are ways around that I will explain in a bit.....
Pay and you go.....
<28 days old - if faulty or not wanted can be returned to store for a refund or exchange
>28 days old but <365 days old - if faulty can be taken back to point of purchase, whose responsibility it is to get the phone repaired or replaced (which ever they chose, not you as the consumer)
The European distance laws say that if a phone is bought online it can be replaced if faulty within 6 months of purchase, now, as I said, should the place you buy it from allow you to take it back to store within 28 days if not liked etc they are exempt from having to offer you the 6 months 
I apologise if this isn't the case in all retailers but this is how I've seen it rolled out across lots of stores
ALSO! Policies differ from store to store, don't take what I've said as read, always always ask about returns before buying the product, but as many people have said, I'd always stick to the network themselves........
As most of you know I used to work for Orange and currently now work for the UKs largest mobile phone retailer (per se)
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Daedalus85
Joined: Apr 23, 2007
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From: Suffolk, UK
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Pay and you go.....
<28 days old - if faulty or not wanted can be returned to store for a refund or exchange
Ours is similar, but it's 14 days if not wanted, and 28 days if it's faulty, both circumstances you can have an exchange or refund.
>28 days old but <365 days old - if faulty can be taken back to point of purchase, whose responsibility it is to get the phone repaired or replaced (which ever they chose, not you as the consumer)
Yeah, same. At the moment, our repair centre automatically replaces it if either it's been sent back to them three times, or it goes faulty with the same fault within 30 days of it being repaired.
Not finding faults, just explaining O2's policy compared to Orange's 
My opinions on this forum are that of my own and not of the company I work for. |
fatreg
Joined: Jul 26, 2003
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Orange's policy is the same as the one you've just posted....
A certain supermarkets network is the policy I posted....
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Daedalus85
Joined: Apr 23, 2007
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From: Suffolk, UK
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Ahh yes, well supermarkets tend to be a little more flexible due to the huge turnover they've got they can throw at it lol.
My opinions on this forum are that of my own and not of the company I work for. | |
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Posted: 2009-01-05 18:11
