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w910i - Software update = phone died |
on edge
Joined: Dec 27, 2008
Posts: 3
PM |
So I was fiddling with my phone yesterday, and came across the "search for update" option in the settings. It found an update and started installing it. Tells me its gonna take 10-20 minutes etc etc.
So I leave it for a while and when I come back phone is dead. The buttons are lit up, but there is no display on the phone. The only way to turn it off is to remove the battery, then it will turn on but only to the above state.
Despite being connected to charger overnight the battery appears to now have drained so it is completely dead.
Anyone come across an issue like this when trying a software update?? |
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tranced
Joined: Jan 19, 2006
Posts: > 500
From: Santo Domingo, wonDeRland
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Hi
aren't you able to try to update it anymore?
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on edge
Joined: Dec 27, 2008
Posts: 3
PM |
Well when it was turned on I couldnt do anything, there was no display on the screen. So how can I update it again? |
tranced
Joined: Jan 19, 2006
Posts: > 500
From: Santo Domingo, wonDeRland
PM |
you can update it with the Sony Ericsson Update Service-SEUS-. go to http://sonyericsson.com/support
download SEUS from there and try to update your phone
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on edge
Joined: Dec 27, 2008
Posts: 3
PM |
ok, thanks - It hasnt worked though 
It doesnt seem to recognise the phone. Get to the step where it tells me to hold down "c" whilst plugging it in and nothing happens.
The computer itself also doesnt recognise it, it knows something is plugged in and tries to find drivers for it and even with the pc suite cd it cant find anything.
EDIT - Since this forum doesnt let me make more than 3 posts on first day I will carry on in this post.
Boysie - The seus doesnt show me any drivers to install. Once downloaded and installed, it launched the home screen to start the update, choose my phone and then to the page described above (there is also nothing else in the folder it installed). When I connect the phone, following instructions holding down c etc, nothing happens. Apart from windows failing to find a driver for it.
Also I have noticed that when i plug it in, the phones backlight comes on as well as a red light on the back.
[ This Message was edited by: on edge on 2008-12-27 16:53 ] |
Boysie
Joined: Jan 17, 2008
Posts: > 500
From: Southampton, England
PM |
Install USB flash drivers that u downloaded with SEUS 
Turn off phone, reinsert battery, connect holding C. Windoze should detect flash device. Navigate to drivers in SEUS and install. 
[ This Message was edited by: Boysie99 on 2008-12-27 16:14 ] |
larry 68
Joined: Nov 09, 2007
Posts: > 500
PM |
I've just returned my k850i for repair for the exact same problem and my phone wasnt doing anything when the fault occured, reflashing and master reset didnt fix it. |
TimeWriter
Joined: Nov 02, 2008
Posts: 103
PM |
Try hold 2+5 buttons when you connect the phone to PC.
It should work.
PS: Is your battery charged at least 10% ?
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tranced
Joined: Jan 19, 2006
Posts: > 500
From: Santo Domingo, wonDeRland
PM |
Look for the driver here: http://ma3.extranet.sonyericsson.com/drivers/
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Posted: 2008-12-27 15:20
jay0726 | 
