| Author |
Was sold a used phone? |
Xugaa
Joined: Oct 05, 2005
Posts: > 500
From: Great Britain
PM |
Bought a supposedly 'brand new' Nokia E71 from Carphone Warehouse on tuesday, only to open it today (Christmas) to find that it had been used by customers in the shop. I found various photos of some unknown people who I assume had been trying the phone's camera out at a previous date, as well as the lack of any start-up wizard and some 'included' fingerprints on the N71's rather shiny back.
I should have checked for a seal now I think about it, but am I legally entitled to return this N71 for an actually brand new phone or will Carphone Warehouse shove it back in my face? I paid thinking I was recieving an unused, untouched product and of course these models aren't exactly cheap either - I'm rather annoyed considering I hoped to play with my new toy today!
Thanks 
|
|
|
Rookwise
Joined: Mar 22, 2004
Posts: > 500
From: UK. Phone:Samsung Galaxy A54 5
PM |
Bout right with cpw.Right bunch of twocers they are.They will randomally open a phone just to play with it or demo it to a customer before they buy one.If the customer doesn't like the phone they just put it back in the box and back on the shelf it goes.We once bought a phone from the Preston branch that had pictures mea the female staff in certain pose's and one even practically half undressed showing her top half off.
This message was posted from a T650i |
ofiaich
Joined: Nov 12, 2001
Posts: > 500
From: East Yorkshire, England
PM |
Hi Rookwise,
how many requests did you get for those pictures 
Ofiaich
esato since Nov, 12, 2001  |
amanno1
Joined: Sep 05, 2006
Posts: > 500
From: HELL ON EARTH
PM |
Take it back.They`ll have to give you a new one.
ANTICIPATION OF DEATH IS WORSE THAN DEATH ITSELF!! |
xironghostx
Joined: Feb 06, 2006
Posts: > 500
From: Sweden
PM |
On 2008-12-25 14:47:52, Rookwise wrote:
Bout right with cpw.Right bunch of twocers they are.They will randomally open a phone just to play with it or demo it to a customer before they buy one.If the customer doesn't like the phone they just put it back in the box and back on the shelf it goes.We once bought a phone from the Preston branch that had pictures mea the female staff in certain pose's and one even practically half undressed showing her top half off.
This message was posted from a T650i
How much do you want for those pictures? 10€? 
 |
Residentevil
Joined: Feb 29, 2004
Posts: > 500
From: Raccoon City, USA
PM, WWW
|
I am in it as well
Tough times don't last, tough people do!
Free Tibet |
bearcub24
Joined: Aug 11, 2006
Posts: 227
PM |
I know CPW and phones4u open boxes to demo to customers, I recently bought a sim free Blackberry 8900 from CPW which was sealed with a round clear sticker so all was factory fresh inside the box, but I can remember years ago buying a Nokia N70 from them and that had a picture taken in store. |
Brightspark
Joined: Aug 19, 2007
Posts: 326
From: UK
PM |
On 2008-12-25 13:45:01, Xugaa wrote:
Bought a supposedly 'brand new' Nokia E71 from Carphone Warehouse on tuesday, only to open it today (Christmas) to find that it had been used by customers in the shop. I found various photos of some unknown people who I assume had been trying the phone's camera out at a previous date, as well as the lack of any start-up wizard and some 'included' fingerprints on the N71's rather shiny back.
I should have checked for a seal now I think about it, but am I legally entitled to return this N71 for an actually brand new phone or will Carphone Warehouse shove it back in my face? I paid thinking I was recieving an unused, untouched product and of course these models aren't exactly cheap either - I'm rather annoyed considering I hoped to play with my new toy today!
Thanks
it's funny that you should mention about CPW selling a used phone as new because i had about that from many different sources about 8 years ago.
seems like nothing has changed. i stopped getting my phones from there around that time and have always got my phones direct from the network since then.
don't trust CPW |
bearcub24
Joined: Aug 11, 2006
Posts: 227
PM |
Only reason I used CPW in the past was that it was a good way to get a sim free handset, don't like network branded stock, tend to use online retalers more now. |
Rookwise
Joined: Mar 22, 2004
Posts: > 500
From: UK. Phone:Samsung Galaxy A54 5
PM |
Calm down folks.It was a while back when the T610 came out. Also had a P900 from them and it had also been used as it had pictures of the store on it. i mostly use online retailers myself now as well. |
Daedalus85
Joined: Apr 23, 2007
Posts: > 500
From: Suffolk, UK
PM, WWW
|
Ok, just to make this clear, all phone shops do it.
Do you have idea just how much money would be poured down the drain if every single phone we opened to show a customer (after all, their parting with alot of their hard earned cash and deserve to see what they're buying), had to be sent back and not sold to anyone, we'd all go bust much quicker than we probably already are.
Plus, most phones you buy have been sent back to the manufactuers due to people bringing them back within 14-days due to 'not liking' the phone, and then re-packaged and have their software reflased, and are then resold.
However, when they ARE taken out of the box to show a customer and are put back on the shelves, they're supposed to have their memory wiped and restored to factory settings.
Best hint is check the seal, if your not happy get them to change it in the store before you leave, you'll be dammed if they change it in store (do you have any idea just how much a return of a phone that expensive affects the person you bought it from? Just because there's a couple of photos on it? Nice Christmas spirit, by taking a fiver or so away from them).
My opinions on this forum are that of my own and not of the company I work for. |
bearcub24
Joined: Aug 11, 2006
Posts: 227
PM |
On 2008-12-25 20:49:33, Daedalus85 wrote:
Ok, just to make this clear, all phone shops do it.
Do you have idea just how much money would be poured down the drain if every single phone we opened to show a customer (after all, their parting with alot of their hard earned cash and deserve to see what they're buying), had to be sent back and not sold to anyone, we'd all go bust much quicker than we probably already are.
Plus, most phones you buy have been sent back to the manufactuers due to people bringing them back within 14-days due to 'not liking' the phone, and then re-packaged and have their software reflased, and are then resold.
However, when they ARE taken out of the box to show a customer and are put back on the shelves, they're supposed to have their memory wiped and restored to factory settings.
Best hint is check the seal, if your not happy get them to change it in the store before you leave, you'll be dammed if they change it in store (do you have any idea just how much a return of a phone that expensive affects the person you bought it from? Just because there's a couple of photos on it? Nice Christmas spirit, by taking a fiver or so away from them).
Surely phones that are returned to shops are not resold as new phones but Reconditioned or 14 day returns, if so I've no problem with this as you know what your buying. To be perfectly honest I think this is more of a problem with the latest phones as customers want a play and shops are eager to impress and make a sale.
|
Daedalus85
Joined: Apr 23, 2007
Posts: > 500
From: Suffolk, UK
PM, WWW
|
Not as refurbs, the ones that are broken or faulty are, but 14-day returns aren't faulty therefore aren't refurbished, just made to look like new, as they are (we also dont accept them back if theres a single scratch on them, for that very reason.
My opinions on this forum are that of my own and not of the company I work for. |
bearcub24
Joined: Aug 11, 2006
Posts: 227
PM |
Well yes I can understand that, once bought a 14day'd Motorola razr a few years ago, not long after it came out, it was totally as new and unmarked but it had been re-boxed into a plain white one and the handsfree/headset was missing, I suppose for hygiene reasons. |
Muhammad-Oli
Joined: Jun 13, 2004
Posts: > 500
From: The NZ of L
PM |
Ok sure, phone shops do open up phone packages to try to get customers to buy them, but I had a shocking experience with a well known retailer in New Zealand (First Mobile).
I bought their only W910i they had in stock not long after its NZ release and took it home excitedly. When I got it home I turned it on and went through the menus and files only to find images from some old guy's holiday in a nearby bay. There were pictures of landmarks and of the guy posing with his friends. The phone also had no protective plastic covers and there was a very bad dent in the bottom of the phone. I quickly realised that the shop had sold me a returned (and faulty perhaps?) phone and I was very pissed off. I went back and they took half an hour to sort it out (pleading innocence) and then they gave me 10 minutes to drive across town to another store to pick up another one.
What's more, a woman that was in the store being served when I first bought the phone was still there when I went back over an hour later. She was obviously very very pissed off at their slow and incompetent service too. Useless.
This message was posted in the mail
2008, 2009, 2010 Best Australasian Member. |
|
|
Posted: 2008-12-25 13:45
