| Author |
my T68 sucks! |
dan47
Joined: Feb 14, 2002
Posts: 339
PM |
bought jan 27 at The Hub, globe lock ,
after 2wks noticed that it wont FULLY CHARGE,
brought to semicon marcos highway for upgrade n check up, got the celp after 3days but still DOESNT WANT TO FULLY CHARGE
!!!!!! |
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vtec
Joined: Dec 17, 2001
Posts: 8
From: Asia
PM |
Bring it to Smartnet or Ericsson Philippines. Semicon sucks!!! |
ferrarista44
Joined: Jan 30, 2002
Posts: > 500
From: down south
PM |
well i bought mine in Semicon Southmall. 
what do you mean by not fully charging?
takes more than 4 hours of initial charging??
mine was 4 hours initial charging, an then 2 hours na lang after....
then i reach mga 310h standy time and 11h talktime....
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dan47
Joined: Feb 14, 2002
Posts: 339
PM |
it wont stop charging even after long long hours.... after taking off the plug, u will see the battery lacks 1 bar,(not fully charge)   |
dan47
Joined: Feb 14, 2002
Posts: 339
PM |
problem is they dont want to change the unit.... what's the use of buying expensive phone on authorized dealers, when the unit is defective, they will not replace it, they keep on trying to repair it; wasting our manpower and time!!!  |
arnoldc
Joined: Dec 14, 2001
Posts: > 500
From: Philippines
PM, WWW
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Dan,
I sympathize with you... escalate your problems to Mr. Rodney Gaviola, Head of Sony Ericsson - Services & Support Group, Philippines. The helpdesk number is 635 1860 / 635 1861. I suggest you file a formal complaint on how you, and your unit has been treated. Here is the complete address.
7/F Octagon Building
San Miguel Avenue, Ortigas Complex
Pasig City, Philippines
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dan47
Joined: Feb 14, 2002
Posts: 339
PM |
thank you very much mr. arnoldc for your help. im planning to email sony ericsson regarding this situation.
im wondering, if sony ericsson phil in octagon tower will entertain such complain, repair or replace or they will just redirect me to their service point
thank you very much
dan |
arnoldc
Joined: Dec 14, 2001
Posts: > 500
From: Philippines
PM, WWW
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Dan, they should. That's why they exist.
Here's the email address of Mr. Gaviola - rodney.gaviola@enp.ericsson.se
SonyEricsson cannot afford to have a bad reputation for just a battery problem. But I think Globe is in this shit as well.
Send me a PM if you need more help.
[ This Message was edited by: arnoldc on 2002-02-17 09:39 ] |
arroyootje
Joined: Feb 01, 2002
Posts: > 500
From: UK-Belgium-Azerbaijan
PM |
Quote:
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On 2002-02-17 07:49, dan47 wrote:
problem is they dont want to change the unit.... what's the use of buying expensive phone on authorized dealers, when the unit is defective, they will not replace it, they keep on trying to repair it; wasting our manpower and time!!!
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Maybe they don't need to change the unit, but just the battery??? COuldn't you ask them to try that?
Good luck |
lilalf
Joined: Jan 06, 2002
Posts: 31
From: Philippines
PM |
I have this problem too! |
dan47
Joined: Feb 14, 2002
Posts: 339
PM |
my "wont fully charge unit" was not accepted at smartnet, they asked me to experiment n check if it's my unit or batt has prob (we got 2 t68s here, inter-change the batt daw)at home kasi it will take them 1 WEEK! to diagnos coz dami na raw ericsson for repair doon.
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dan47
Joined: Feb 14, 2002
Posts: 339
PM |
i went to smartnet tday to have our t68 updated.
someone i dont know there just had his unservicable R380 replaced (swap!) to brand new T68, he paid additional P4,000+. lucky guy. but i wonder why they didnt give a box and manual n charger... (second hand units?)
manual to follow daw...
btw, his R320 is under warranty
[ This Message was edited by: dan47 on 2002-02-19 11:01 ] |
dan47
Joined: Feb 14, 2002
Posts: 339
PM |
my gray t68 updated at semicon has bahasa indonesion and English
b4 the update i use to have eng, my or thai and viet
our Gold t68 updated at smartnet has english, malaysian or thai and viet
b4 update.... it has eng, my or thai and viet
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Jowi
Joined: Feb 21, 2002
Posts: > 500
From: Pilipinas
PM, WWW
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Quote:
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On 2002-02-17 08:03, arnoldc wrote:
Dan,
I sympathize with you... escalate your problems to Mr. Rodney Gaviola, Head of Sony Ericsson - Services & Support Group, Philippines. The helpdesk number is 635 1860 / 635 1861. I suggest you file a formal complaint on how you, and your unit has been treated. Here is the complete address.
7/F Octagon Building
San Miguel Avenue, Ortigas Complex
Pasig City, Philippines
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i think this is the best solution |
dan47
Joined: Feb 14, 2002
Posts: 339
PM |
my suck t68 has been replaced at smartnet courtesy of Mr. Gaviola and Mr. Mariano. with R2B and clear, crisp screen. currently testing it if there's any problem. |
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Posted: 2002-02-17 02:59
