| Author |
C902 flickering blue camera icons |
davidmt83
Joined: Nov 09, 2008
Posts: 12
PM |
Has anyone had a fault where their C902 shows the touch screen blue camera icons when they're not in camera mode?
Mine did this a few days ago, they stayed for a couple of hours with one constant and one flickering.
I tried turning the phone off, leaving the battery out for 5 minutes, opening and closing the lens - nothing worked.
They then vanished a few hours later thankfully.
This in addition to it randomly rebooting is getting slightly annoying now!
I do hope Sony Ericsson reads boards like this as it's prime information on what's going wrong with their new phones / firmware... |
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045crew
Joined: Sep 06, 2007
Posts: 60
From: Kerkrade
PM |
I've got this problem too with my brandnew C902, i brought it back and got a new one, it's not a SW problem. |
davidmt83
Joined: Nov 09, 2008
Posts: 12
PM |
Reply received from SE:
--------------------------------------------------------------------------------
Date: Thu, 18 Dec 2008 09:37:44 -0500
From: questions.gb@support.sonyericsson.com
To: XXX@hotmail.com
Subject: Case : XXX
Dear XXX,
Thank you for your query regarding the Sony Ericsson C902.
I am very sorry to hear of the issues you have been experiencing with your Sony Ericsson handset.
I can advise that the problems you have described are not known issues. Unfortunately we are only able to comment on these issues once your handset has been examined by a Sony Ericsson engineer. Until this has happened we are unable to state why this fault has occurred.
As part of the Sony Ericsson warranty we do provide a free post service where an approved engineer will examine and repair any fault covered under the terms and conditions of the warranty. If the handset cannot be repaired due to manufacturing fault then we will provide a replacement unit.
To send your handset for repair please complete the attached repair form which includes the address to send your handset to. Place your handset in a Jiffy bag with a copy of your proof of purchase and send it via your Post Office obtaining a Proof of Postage receipt.
Please note that if the damage is not covered by the Sony Ericsson Limited Warranty, there is a fee of £10.00 + VAT to have your product returned should you not accept the estimated costs for repair.
The details of your Sony Ericsson warranty can be found in your user manual or on our website at www.sonyericsson.com.
We will also pass the information you have provided us with onto the relevant department for future reference.
We apologise sincerely for any inconvenience that may have been caused.
Should you require any further assistance, please do not hesitate to contact us again for further help and support.
For more information on our products and services, please feel free to visit our website at www.sonyericsson.com
www.sonyericsson.com/fun
Register now for great content and fantastic Web and WAP Services.
Kind Regards,
Rebecca Brumwell
Sony Ericsson Call Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com |
davidmt83
Joined: Nov 09, 2008
Posts: 12
PM |
On 2008-12-18 15:41:37, 045crew wrote:
I've got this problem too with my brandnew C902, i brought it back and got a new one, it's not a SW problem.
How do you know it's not a SW problem? |
045crew
Joined: Sep 06, 2007
Posts: 60
From: Kerkrade
PM |
I've taken my battery out and put it back in, and the lights start burning rightaway, even before i've started the phone up! |
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Posted: 2008-12-18 15:04
