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HTC crap service |
ofiaich
Joined: Nov 12, 2001
Posts: > 500
From: East Yorkshire, England
PM |
Hi !
Any had experience of service with HTC?
My TyTn II charger packed up 29th of last month, so I contact HTC and get a case number etc, and send the charger to them.
10 days later, get an email invoice, saying my phone was faulty and damage/ misuse is outside of warranty..
DT01 Replacing Battery 1 ￡12.95 ￡12.95
S29 Labour 1 ￡22.00 ￡22.00
Subtotal ￡34.95
VAT(17.5%) ￡6.12
Balance Due ￡41.07
So rather than pay and claim for a repaired TyTn II , which is still in my hand, I call them. ............
Now on my 7th call. On the second call, they claimed I sent a non-HTC charger.
Eventually they send another invoice -
A15 Replacing Charger 1 ￡9.95 ￡9.95
Subtotal ￡9.95
VAT(17.5%) ￡1.74
Balance Due ￡11.69
claiming my charger shows signs or abuse or misuse.
Strange because it was always used in the same plug point same room !
Today, when I call, I get their message 'office closed and re-opens at 9.00am - Central European Time..... it is 9.15 am now.
Anyone else experience crap like that ?
Ofiaich 
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[ This Message was edited by: ofiaich on 2008-09-24 09:19 ] | |
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masseur
Joined: Jan 03, 2003
Posts: > 500
From: Sydney, London
PM |
The once I used them they were very good and professional and had my phone back to me within 3 days
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ofiaich
Joined: Nov 12, 2001
Posts: > 500
From: East Yorkshire, England
PM |
Hi masseur,
This morning, I spoke to a different office and they were embarrassed by what has happened. for example, I should never have been asked to send in the charger, I should also have been taken through tests with usb etc to elinate a phone problem, ,,, and so it went on..
HTC even claimed, on the fourth call, that the charger that I sent was not a HTC original charger.......
Got some good contacts now and it is hoped that I should receive a replacement charger very soon.
Then the man on the phone said " have you considered upgrading to a HTC Touch HD ? "
Ofiaich 
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masseur
Joined: Jan 03, 2003
Posts: > 500
From: Sydney, London
PM |
perhaps they'll give you a free upgrade to the HD after all this!
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ofiaich
Joined: Nov 12, 2001
Posts: > 500
From: East Yorkshire, England
PM |
I wish !
Ofiaich |
ofiaich
Joined: Nov 12, 2001
Posts: > 500
From: East Yorkshire, England
PM |
Hi,
this is ongoing with HTC saying again, I sent a non-HTC charger...
Absolute nonsense.......
Ofiaich  | |
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Posted: 2008-09-24 10:16
