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O2 Unlimited bolt on definately not unlimited |
Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
I know this has been discussed previously but i found out for definate. I have the 'unlimited' bolt on with my O2 pay and go number. I am not an excessive user and have never gone over the excessive usage amount. Except for last month. Stupidly i was using most days google maps and it killed the mega bytes. So on the 1st of August 3 days before my bolt on was due to be renewed for next month my credit suddenly went and i could no longer connect. I called O2 and they said i had gone over the 'unlimited' amount of 500 mega bytes. OOH I WAS FUMING. UNLIMITED MY ARSE. 3UK offer 3 giga bytes for £5 per month. I really thought it had changed to truly unlimited. Not happy though i wont be using it like that no more. Tut. |
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barr5790
Joined: Jul 27, 2008
Posts: 12
PM |
Well it does state on the website : The O2 Web Bolt On can only be used for Internet browsing on your phone. A fair use policy applies and if your usage substantially exceeds that of other users, which is normally expected to be below 200MB/month, you will be charged standard rates for additional browsing.
All things that state they are unlimited tend not to be, even your broadband connection will have a fair usage policy. And how you could rack up so many Mb amazes me as I've lasted the last year or so on the 2mb bolt on and Google maps doesn't use all that many unless were you exploring the entire world ? 
There website also states however :
We will send you a warning text message advising you to limit your usage before this occurs and a text message to confirm when you are being charged.
So unless this is a new addition you should have been notified when your usage became "excessive" otherwise complain that you weren't notified about how many megabytes you had transmitted.
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Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
It should not be advertised as unlimited and i only use browsing on my phone nothing else. The google maps does use alot of mega bytes though i have never used that much ever before. I normally just browse and download the odd pictures or something small. But im sorry weather its broadband or mobile its false advertising if its unlimited cos there are alot of people out there who do use it alot. |
Mr Miyagi
Joined: Mar 28, 2005
Posts: > 500
From: UK
PM |
Bonovox is it advertised as unlimited but if you look at small print it is subject to excessive usage policy. On pay and go it is about 500mb they say is excessive which is same amount that voda gives. But on contract it is more than 500MB more than what t mobile gives too. but if you use it excessively they have the right to stop the service, however mind you, you should have got a warning of some sort of your usage, maybe they give warnings only on contracts hmm. but neways if your not happy get a pac code and go to 3.
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Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
No i got no warning. Thats just my point of view they should advertise it as 7.50 per month for 500 mega bytes that more clear and people will know more easy. Not put it in the small print how often do people read small print. I know they have to have controls for excessive usage but its wrong in my eyes. I browse everyday quite alot and im always going to fear now not knowing. You have no way of knowing how many mega bytes your using unless you keep calling O2. Pathetic. |
Mr Miyagi
Joined: Mar 28, 2005
Posts: > 500
From: UK
PM |
Bonovox name one network that clearly says the internet they offer is only a certain amount of megabites??
I would doubt you would see any network say that. They all say it as unlimited. So why should O2 say it in clear writing that they have an excessive usage policy and you only get so many megabites in clear bold highlighted writing when all the other networks don't?
If you have got a personal vendetta against O2, then go to 3, if you love them that much!!!
_________________
In Okinawa, all Miyagi know two things: fish and karate
[ This Message was edited by: Mr Miyagi on 2008-08-04 21:15 ] |
Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
I dont have a personal vendetta against O2 and im not a big fan of 3 but 3 do state 3 giga byte per month for 5 pounds. Thats clear advertising so you know what your paying for and how much you get. THATS WHAT IM TRYING TO SAY YOU CANT ADVERTISE SOMETHING THATS UNLIMITED WHEN ITS CLEARLY NOT. My brothers home broadband says unlimited downloads AND IT IS JUST THAT. I was not happy with no warning and never got my credit back. |
Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
Oh and 3 let you check how much you have used. |
Mr Miyagi
Joined: Mar 28, 2005
Posts: > 500
From: UK
PM |
talking about 3 they are advertising the following as unlimited for £5 a month, but is it really unlimited now hmmmmm:
http://www.three.co.uk/person[....]s_services_/add-ons_/index.omp
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MnM
Joined: May 31, 2002
Posts: 185
From: Ammersmiff
PM |
I must say "unlimited" should be what it says (without the small print). If it is not unlimited then tell us what it costs for how much. Just have bands |
Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
Ah thank you someone understands what im trying to point out. Either its unlimited or its not. If its 500 mega bytes then it should be advertised as that cos its not unlimited. Yes i know for most people its fine but its still wrong. In 3UK brochure it says 3 giga bytes not unlimited but i never seen what it says online. And everyone should be able to check via internet or via automated system how much they are using not some stupid text message. |
spikeyjac
Joined: May 30, 2006
Posts: > 500
From: west yorkshire! Mobile: w890i
PM |
Whats the fair usage poilicy for the unlimited texts bolt on on Paym?
Sorry for the thread hijack 
Thanks
Jack
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Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
Well now theres a slightly different story. On O2 pay and go the unlimited texts is 12,000 per month. Not sure for pay monthly. But you never going to get through that many eh lol |
Sammy_boy
Joined: Mar 31, 2004
Posts: > 500
From: Staffordshire, United Kingdom
PM, WWW
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Unfortunately when it comes to internet accounts, both mobile phone tariffs/bolt ons and home internet there is no such thing as 'unlimited'. There are always 'fair usage' or 'excessive use' policies and limits. Nothing is unlimited sadly, though it does seem that O2's 'unlimited' is actually quite limited.
I have the Unlimited data bolt-on on my Simplicity contract, £7.50 a month. When I took it out at the end of last year, the limit was 200Mb. Has the limit been increased to 500Mb, or is it still 200? And if it's been increased, will my account have been increased automatically to 500Mb or will I have to ring O2 to do this?
"All it takes for evil to flourish is for good men to do nothing" - Edmund Burke
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Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
The fact that i never recieved no warning text message may worry some people cos if they are on a monthly bill they might recieve a whopping big bill. Yes its definately 500mb. |
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Posted: 2008-08-04 17:47
