| Author |
P1i Touchscreen Calibration Issue |
kazaan
Joined: Jan 04, 2008
Posts: 9
PM |
Hi all,
New here and desperate! A couple of days ago, the calibration on the display goes askew. I try calibrating again (control panel>setup wizard), but even that screen is not calibrated. After touching the flashing points 1 and 2, for point three i keep getting a message " too far from point3" every time i try. Using he jog dial just cancels the callibration.
I just upgraded the software using the SEUS, but the problem unfortunately still exists.
Ironically, I replaced my P910 because it had the exact same problem!!
I am a heavy touchscreen user and just navigating through the jog-dial and keyboard frustrates me hugely.
I appreciate any suggestions. Thanks in advance. |
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AD
Joined: Aug 25, 2005
Posts: > 500
From: UK
PM |
I'm sorry to say that it sounds like our screen has a fault of the hardware variety, the only thing to do is take it to be fixed at a service centre  |
kazaan
Joined: Jan 04, 2008
Posts: 9
PM |
thanks AD. I'm getting round to this view myself after trawling all P1i related forums for this problem and finding no solutions. Sigh....
Even "restore factory settings" in the calibration screen has not solved it. Will a master reset help?
What about a firmware upgrade? - I just ran SEUS yesterday - and this is what I have
Phone software- CXC162037 R9K009
CDA VERSIOB - CDA162024/73 R9A
...couldnt find xxxx/73 here http://uiq3.sourceforge.net/wiki/index.php/CDA/P1i
i buy this phone from a SE authorised dealer in Mumbai, India. |
myth®
Joined: Oct 08, 2005
Posts: > 500
From: Istanbul
PM |
On 2008-06-06 06:48:29, kazaan wrote:
Ironically, I replaced my P910 because it had the exact same problem!!
That might be pure coincidence but sounds suspicious imo.
Is it possible that your devices are somehow exposed to (electro)magnetic fields ? At home or in your office ?
Afaik, magnetic fields can damage the functionality of a touchscreen...
Btw, your firmware is the latest.
[ This Message was edited by: myth® on 2008-06-06 19:18 ] |
kazaan
Joined: Jan 04, 2008
Posts: 9
PM |
hmmmm.....a line of thought to explore. Thanks Myth. These are the EM devices at home/offices i can think of - computers/ tv/ ? - and i dont keep the phone to close to the comp and never near the tv. |
AD
Joined: Aug 25, 2005
Posts: > 500
From: UK
PM |
I'd just take it back to your dealer...is it still under waranty? |
makbil
Joined: Oct 26, 2006
Posts: > 500
From: Istanbul
PM |
Before taking the device to a service center you can try to format "C" disk (using service menu) and reflash using SEUS. If the problem persists it's definitely a hardware issue.
P990i: A mistake, a curse and a disgrace  So I lowered my expectations and settled for a P1i. I couldn't keep my expectations so low for a long time so now I have an HTC Touch HD |
kazaan
Joined: Jan 04, 2008
Posts: 9
PM |
Yeah, thankfully it is still under warranty. What does "reflash" using SEUS mean? I just used SEUS 2 days ago to update software. |
makbil
Joined: Oct 26, 2006
Posts: > 500
From: Istanbul
PM |
Right, what I was suggesting is to do a format of the internal disk and do SEUS once more.
I try to avoid service centers unless absolutely necessary, even if it's just a software problem they open up the device anyway supposedly to check for "liquid damage". My previous P990 was never the same after being in the service center, fortunately I got a boxed replacement (meaning a brand new device not a refurbished replacement).
P990i: A mistake, a curse and a disgrace So I lowered my expectations and settled for a P1i. I couldn't keep my expectations so low for a long time so now I have an HTC Touch HD |
kazaan
Joined: Jan 04, 2008
Posts: 9
PM |
thanks. Just to be sure I dont screw up
1. take backup using PC suite
2. reformat internal disk using service information menu
3. update using SEUS
4. restore back up
4. keep fingers crossed ;^)
right? |
myth®
Joined: Oct 08, 2005
Posts: > 500
From: Istanbul
PM |
You should add screen calibration + thorough testing of the screen behaviour and other issues you might have with your device between steps 3 and 4.
HTC HD2 [16 GB] + SE HBH-DS980 |
kazaan
Joined: Jan 04, 2008
Posts: 9
PM |
did everything. no dice. seems almost certain that its a hardware problem. that leaves only two options. Master reset and lastly, service centre. I doubt if the master reset will fix the problem where none of these options have worked.
a. firmware update
b. reflashing using SEUS
c. restoring factory defaults on calibration screen
d.Service Tests on display and touchscreen
Considering this problem seems endemic (maybe in phones shipped to India, my earlier P910 has exactly this problem) maybe SE needs to poll its users in India to see if more people have the same problem. India is the second fastest growing market in the world and, given our population and mobile penetration, possibly the biggest. I am sure SE wouldn't want to screw up here. Nokia and Motorola are just waiting to capitalise on this. And an IPhone launch is possibly round the corner - Apple has already tied up with Reliance Digital to open Apple stores here, currently selling ipods and macbooks. And HTC is here in a big way, under their own brand and pricing very aggressively. So is Samsung. The smartphone market faces a lot of heat.
Thanks for all the help, I'll come back to post how the SE Service Centre experience goes. Considering the piece is under warranty, I think I should insist on a fresh box piece. |
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Posted: 2008-06-06 06:48
So I lowered my expectations and settled for a P1i. I couldn't keep my expectations so low for a long time so now I have an HTC Touch HD 
