Funny chat transcript!

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Author	Funny chat transcript!
whizkidd Joined: May 14, 2004 Posts: > 500 From: India PM, WWW	Posted: 2008-05-27 17:47 I just got this..... This is a chat transcript from an ISP in the US. This is what happens when an uncooperative customer meets a dumb agent. Read on!!! Jade George > Hello! Thank you for choosing Road Runner Internet technical Chat. My name is Jade G. How may I assist you?[ joseph > How do I find the refer a friend link? Jade George > I can definitely help you with that. I have a several security questions to ask and then we can begin troubleshooting your issue. Feel free to ask questions along the way. Jade George > Before we begin, I would like to bring up your account. May I have the following four pieces of information from you please? 1. The account holder's 10 digit telephone number. (xxx-xxx-xxxx) 2. The account holder's Full Name (First and Last) 3. Please tell us your name. 4. May I have your preferred e-mail address? joseph > I have already completed this will the last tech. joseph > How do I find the refer a friend link? joseph > How do I find the refer a friend link? Jade George > I am sorry, but if you can provide me with the ticket number given by earlier analyst. joseph > don't know, his name was Fred Smith. joseph > How do I find the refer a friend link? Jade George > May I have the above four pieces of information again? joseph > How do I find the refer a friend link? joseph > do you have a phone number available so I can call and talk to someone? Jade George > Please give me a moment. joseph > This chat thing isn't working out. joseph > How do I find the refer a friend link? Jade George > Joseph, could you please elaborate more on your issue. joseph > Yes, Where do I click my mouse pointer on the RR home screen to take me to the refer-a-friend-program. joseph > I have been there before, but I just cannot remember. joseph > How do I find the refer a friend link? joseph > How do I find the refer a friend link? joseph > How do I find the refer a friend link? Jade George > Joseph, are you on Road Runner home page? joseph > Not with this chat screen running, I'm not. joseph > I can remember if you tell me. joseph > I am now.............. Jade George > Joseph, I need to pull up your account and I need your contact details. joseph > How do I find the refer a friend link? joseph > Great customer support, so I guess I need to just find it myself, cause you're not going to help. Jade George > I sincerely apologize for the inconvenience caused in this regard. Please be assured I will try my best to assist you. joseph > I might be a mystery shopper??? joseph > and if so you are failing. Jade George > Joseph, I am unable to open your account. Jade George > If you may provide me with your phone number, it will help me to assist you further. Jade George > I am waiting for your response. joseph > Opening my account has no bearing with where I can find the link or how to get to the refer a friend program. Jade George > Joseph, I understand that you want to refer Road Runner website to your friend. Am I correct? Jade George > Joseph, the reason we require your contact details is to help us identify and track the issues experienced by our customers. Please be assured that we at Time Warner Cable respect the privacy of our customers and do not share the email address with any other organization nor would this email address be used for any future Time Warner Cable promotional offers. Jade George > Are we connected? joseph > I have already refered them, as a matter of fact two of them. maybe I should tell them about this wonderful customer service I'm getting. If I leave along with my two friends, then ou would be responsible for your company loosing three accounts. Jade George > I apologize for the inconvenience. Jade George > Joseph, to get back to your issue. I understand that you want to refer Road Runner website to your friend. Am I correct? joseph > I already have, but I would like to check their status. joseph > If there is nothing else you can do, then i will just find it myself. Jade George > You may know the status, once you receive the acknowledgement from your friend, who have registered for the Road Runner services. joseph > Jade George, you're killing me............ Jade George > I apologize again. joseph > No need to, I already figured it out.......................later. Jade George > Is there anything else may I assist you with? joseph > anything else, you never helf me with the first request. Jade George > I apologize. joseph > Are you a comedian? joseph > .....cause you're funny! Jade George > Joseph, may I know if you have any other issue? Jade George > Are you still there? I am awaiting your response. joseph > yes I have issues, I now need a scychiatrist....cause you're driving me bananas............. joseph > How do I find the refer a friend link? joseph > How do I find the refer a friend link? joseph > How do I find the refer a friend link? joseph > How do I find the refer a friend link? joseph > How do I find the refer a friend link? joseph > How do I find the refer a friend link? joseph > How do I find the refer a friend link? joseph > How do I find the refer a friend link? joseph > How do I find the refer a friend link? joseph > How do I find the refer a friend link? joseph > How do I find the refer a friend link? joseph > How do I find the refer a friend link? joseph > How do I find the refer a friend link? Jade George > Please give me a moment. joseph > How do I find the refer a friend link? joseph > How do I find the refer a friend link? joseph > Jade George You have already had quite a few moments............ joseph > You need to pick yourself up off the floor and give me the directions I have asked for, like 30 times now................ Jade George > I apologize. joseph > Jade George... that's okay you joseph > re only as sorry as your boss. Jade George > Joseph, could you please elaborate more on your issue? joseph > Dude, you're crazy............ Jade George > I understand that you want to refer a friend about Road Runner Web site. Am I correct? joseph > How many more hours do you have tonight? joseph > ...cause you're funny! joseph > Refer A Friend Know someone who doesn't have Time Warner Cable?The Time Warner Cable Refer a Friend Program lets you introduce a friend to Digital Cable, Road Runner or Digital Phone. Your friend will receive their first month of Digital Cable, Road Runner and/or Digital Phone for free. In return you will receive a $25.00 service credit for each service the sign up for. You may also refer a friend who is already a Time Warner subscriber but does not currently have all three of our products. Maybe they have Digital Cable but not Road Runner. Or Digital Cable and Road Runner but not Digital Phone. For each new product your friend signs up for, they will receive their first month of Digital Cable, Road Runner and/or Digital Phone for free. In return you will receive a $10.00 service credit for each service they upgrade.The Refer a Friend program is an online only program. You must sign up and complete the process online in order to be eligible for any Refer a joseph > Friend special offers or credits. Note: Your service credit will appear AFTER installation of service. Customer being referred to TWC must be installed within 30 days of submitting request for services. Offer open to residential customers in the TWC South Carolina service area. Offer is for first month free of Digital Cable, Road Runner and/or Digital Phone and excludes taxes and fees. Digital Cable is defined as Basic Cable, Digital Tier and 1 converter on up to 3 outlets. Additional outlets, tiers, premium channels and equipment will be charged at the standard monthly price. Standard price applies after promotion period. Some restrictions may apply. joseph > Check it out George..........I found it!!! Jade George > Joseph, what can I do is to let you enter the 'Refer a friend' option in the 'Search option' in the Road Runner page. joseph > I'm better than the service you're suppose to b providing. Jade George > Please wait while the problem is escalated to another analyst user joseph has entered room analyst Ron has entered room Ron > Hello! Thank you for choosing Time Warner Cable technical Chat. My name is Ron S. How may I assist you? analyst Jade George has left room How you like me now? joseph > Where George.... he's funny? Ron > Joseph, how may I help you? joseph > How do I find the refer a friend program? Ron > Joseph, You will need to access the local page for that. To provide you the correct link, I will need some information from you. Ron > May I have the following four pieces of information from you please? 1. The account holder's 10 digit telephone number. (xxx-xxx-xxxx) 2. The account holder's Full Name (First and Last) 3. Please tell us your name. 4. May I have your preferred e-mail address? joseph > sorry no account info today. joseph > Refer A Friend Know someone who doesn't have Time Warner Cable?The Time Warner Cable Refer a Friend Program lets you introduce a friend to Digital Cable, Road Runner or Digital Phone. Your friend will receive their first month of Digital Cable, Road Runner and/or Digital Phone for free. In return you will receive a $25.00 service credit for each service the sign up for. You may also refer a friend who is already a Time Warner subscriber but does not currently have all three of our products. Maybe they have Digital Cable but not Road Runner. Or Digital Cable and Road Runner but not Digital Phone. For each new product your friend signs up for, they will receive their first month of Digital Cable, Road Runner and/or Digital Phone for free. In return you will receive a $10.00 service credit for each service they upgrade.The Refer a Friend program is an online only program. You must sign up and complete the process online in order to be eligible for any Refer a [21:55] joseph > Friend special offers or credits. Note: Your service credit will appear AFTER installation of service. Customer being referred to TWC must be installed within 30 days of submitting request for services. Offer open to residential customers in the TWC South Carolina service area. Offer is for first month free of Digital Cable, Road Runner and/or Digital Phone and excludes taxes and fees. Digital Cable is defined as Basic Cable, Digital Tier and 1 converter on up to 3 outlets. Additional outlets, tiers, premium channels and equipment will be charged at the standard monthly price. Standard price applies after promotion period. Some restrictions may apply. Ron > Joseph, please visit http://www.timewarnercable.com and then use your zip code to access the local site. Ron > http://www.timewarnercable.com/PiedmontTriad/products/friend.html Ron > Try the above link and then change the location to yours. Ron > You can see the change the location option on the top. joseph > thanks, l8r.......... Ron > You're welcome! Ron > Are there any other technical issues with which we may assist you? joseph > Why were Jade George and Fred Smith so uncooperative? joseph > is it that the two of them just didn't know? Ron > Joseph, unfortunately I am not aware of these agents. They might be at another location. joseph > Good thing, I'm thinking these agent are maybe friomPoland. Ron > Apologies for the inconvenience caused on their behalf. joseph > ...you don't wantto get mixed up with them. joseph > but Ron you ROCK!!! Ron > Glad you are happy Joseph! Ron > Have we addressed all of your current technical issues and questions? joseph > have a good night, L8R Ron > For further assistance please logon to our website help.rr.com and check for online FAQs.I would appreciate if you could provide us with your valuable feedback on the support experience after the end of this chat session. It will help us to serve you better. Please submit your comments at http://surveys.rr.com/chat =============================================== T230 >> T610 >> Ngage QD >> N73 >> N85 >> Omnia HD >> And countless other review units

kenoby Joined: Dec 17, 2007 Posts: 407 From: 404 PM	Posted: 2008-05-27 20:02 hilarious!!!
thomas93 Joined: Sep 28, 2007 Posts: 444 PM	Posted: 2008-05-27 20:06 Funnier still, your sad enough to read the whole thing (+10 -0) WoRld Tour 7 User!
kenoby Joined: Dec 17, 2007 Posts: 407 From: 404 PM	Posted: 2008-05-27 20:23 ^^^You could find anything else to do while you're waiting on the airport for 4h? If you know advise me so I can kill the time accordingly. Thanks!
Cycovision Joined: Nov 30, 2003 Posts: > 500 From: England PM, WWW	Posted: 2008-05-27 21:10 Well I was sad enough to read it all and I thoroughly enjoyed it! Jolly good stuff! +7, -0 A-Z of Trusted Traders
ronkx Joined: May 05, 2008 Posts: 48 PM	Posted: 2008-05-28 14:01 lol, maybe the 1st customer support agent is really pissed.

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