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How to get out of a 3 contract |
adramshaw
Joined: Apr 14, 2004
Posts: 51
PM |
Hi, since joining 3 just over a month ago, i've been appauled with their customer service and coverage.
I get about 0 - 1 bar of 3g signal where i live, and because of their stupid firmware, i can't get it to select GSM only.
I phone up their customer service, only to have a 40 minute conversation with somebody hardly managing the english language over in India, going around in circles and circles to no avail.
After this time period, i have had enough, and the prospect of finnishing my 18 month contract to the end terrifies me!
Is there any way to cancel this contract on the grounds that they've been incompetant, or their service is too limited (in my area) and run back to vodaphone with a new-found love.
Or am i doomed to speaking with Patel every time i stumble across yet more problems.
I've had too many phones in my life to list! I can't remember some, but i certainly know that in the past 4 years, i've got through about 40.
The shortest time i've had a phone for is... 21 hours. |
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bavlondon2
Joined: Jan 28, 2006
Posts: > 500
PM |
In a nutshell no you cant get out of it sooner than you are allowed to. 3 have 99% 3g coverage in the UK so I dont know why you are experiencing these problems. Could be a faulty handset.
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adramshaw
Joined: Apr 14, 2004
Posts: 51
PM |
i've tried numerous handsets, and they all seem to get an awful reception in my house, when on the M25, etc. i can get a full 3g reception, but just not where i live! A few hundred metres from my house it is fine as well!
I've had too many phones in my life to list! I can't remember some, but i certainly know that in the past 4 years, i've got through about 40.
The shortest time i've had a phone for is... 21 hours. |
bavlondon2
Joined: Jan 28, 2006
Posts: > 500
PM |
Must be something to do with your house.
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Blueacid
Joined: Apr 15, 2004
Posts: 14
PM |
3 have 99% 3g coverage in the UK
No, they quote 99% coverage for voice and text; they use Orange's 2G network to provide backup coverage for their not-as-thorough 3g service  |
13chanty1
Joined: Mar 25, 2008
Posts: 19
PM |
I have a z610i phone and its 3g. its quite good by the way. but the 3 contract p%$$ me off so many times. they told me the internet service was free but then it turned out it was only the 3 web that was free!
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Muhammad-Oli
Joined: Jun 13, 2004
Posts: > 500
From: The NZ of L
PM |
Can you not pay a smallish sum of money to them to cancel the contract? We can do that here in New Zealand. I had about 6 months left on my contract, and paid less than half of my monthly bill to cancel it!
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2008, 2009, 2010 Best Australasian Member. |
13chanty1
Joined: Mar 25, 2008
Posts: 19
PM |
cool!
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Residentevil
Joined: Feb 29, 2004
Posts: > 500
From: Raccoon City, USA
PM, WWW
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that is something we would like to have here in the US.
Tough times don't last, tough people do!
Free Tibet |
Muhammad-Oli
Joined: Jun 13, 2004
Posts: > 500
From: The NZ of L
PM |
You mean you can't pay your way out of a contract?
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2008, 2009, 2010 Best Australasian Member. |
13chanty1
Joined: Mar 25, 2008
Posts: 19
PM |
NO!
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Muhammad-Oli
Joined: Jun 13, 2004
Posts: > 500
From: The NZ of L
PM |
That seems a bit weird. Are you sure? Have you asked them if its possible?
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2008, 2009, 2010 Best Australasian Member. |
13chanty1
Joined: Mar 25, 2008
Posts: 19
PM |
you have to pay the whole contracts money just to get out of the contract. even if you're halfway cross the contract, in my country, you have to pay the full cost a full contract.
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Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
Yes you have to pay the remainder of how many months are left for instance if its £20 per month you gotta pay that amount for each month left. Plus any other call charges made. Under law if they are not providing what they promise in a contract you can get in touch with Ofcom the telecoms regulator. Got to www.ofcom.org.uk. Good luck. Oh and yes 3 are pants. |
Daedalus85
Joined: Apr 23, 2007
Posts: > 500
From: Suffolk, UK
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Bonovox got it bang on there, yes you need to pay off however many months you've got left to get rid of it.
HOWEVER, hate to say it, but this can be considered your fault some extent. All networks give you a 14 day change of mind policy if you have no or little coverage. Thats two whole weeks you have to realise "huh, I've got no signal" and take it back...
My opinions on this forum are that of my own and not of the company I work for. |
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Posted: 2008-03-21 15:58
