| Author |
Update Failed |
dmnchad
Joined: Jan 01, 2008
Posts: 7
PM |
i tried updating my k850i to the latest software 2day for the first time.the software recognized the phone and downloaded the necessary software but the update process never started. at 0% it said Update failed pls disconnect phone and try again.what could he problem be?pls som1 help..
dmnchad | |
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aremaboy
Joined: Nov 27, 2004
Posts: > 500
From: Malang, Indonesia
PM |
Take out your battery for a minute. Reinsert it. Run SEUS again. If SEUS doesn't recognize it or says 'Update Not Available', well, it's a bricked phone.
Send it to a service centre or flash it yourself via www.davinciteam.com, www.kulankendi.com or www.totalgsm.org. Good luck. |
kenoby
Joined: Dec 17, 2007
Posts: 407
From: 404
PM |
I had the same problem mate. I cannot explain how pissed off I am. To spare you my lost time, I have reinstalled seus several times, restarted phone and the computer several times, tried avery possible combination with the phone. Removed sd card, restarted, hard reset several times, you name it... Even reinstalled JRE. I contacted SE support (hahaha) and this was their answer:
Thank you for contacting the Sony Ericsson Call Centre.
With regards to your enquiry, we're sorry to hear about the problems you are experiencing with your Sony Ericsson K850i.
If you are experiencing problems with the download section on http://www.sonyericsson.com here is a direct link for you to retry from.
http://www.sonyericsson.com/u[....]es/seussetup/seus_setup118.exe
An update of JAVA version might be necessary. The JRE (Java Runtime Environment) is mandatory. Both is available from http://www.java.com as a free download.
This should resolve most issues for Sony Ericsson update service online
If the problem persists we recommend that you send your Sony Ericsson handset to our service location to be examined by our authorised service engineers. The turnaround time for this process is 3-5 working days, from when the repair centre receive the handset. We offer apologies for any inconvenience that this may cause.
Please find the address to send your handset to below:
FREEPOST NATW1026
Kuehne-Nagel Logistics
Unit 2A
Appletree Road
Chipping Warden
Banbury
OX17 1LL
Please place your Sony Ericsson handset in a Jiffy bag and send it via your Post Office. Please also ensure that you obtain a Proof of Postage receipt from your Post Office.
We also suggest that you include a covering letter with a fault description, and a copy of your Proof of Purchase with the IMEI number. We recommend that you retain the original Proof of Purchase, and that you note the IMEI number prior to sending. Please also include a return address and contact number.
Please do not send your SIM card, Battery, Memory Stick, Charger, or Back Cover unless the problems are related to these accessories.
Unfortunately it may be the case that user data is lost during a repair, therefore we recommend backing up any data, if possible to your SIM card, Memory Stick, or PC before sending. We apologise if the data loss causes any inconvenience.
Please note that if the damage is not covered by the Sony Ericsson Limited Warranty, there is a fee to have your product returned or replaced. Please view the Warranty in your User Guide or at http://www.sonyericsson.com/support for more information regarding this.
Should you require any further assistance, please do not hesitate to contact us again for further help and support.
For more information on our products and services, please feel free to visit our website at http://www.sonyericsson.com
http://www.sonyericsson.com/fun
Register now for great content and fantastic Web and WAP Services.
Kind Regards,
Nadia Kruk
Sony Ericsson Call Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com
I don't need to tell you that link for the seus download doesn't even work 
Then I have switched fw tracks with DaVinci, from china generic to Hong Kong and finally did the fraking update. I guess the FW file on their server is corrupted or something.. Quite annoying, lost two days for it...
BTW, funny thing, I had some problems with davinci update, I done 037 but was not finalized properly, after I tried SEUS and upgraded to the new fw, then it phone wasn't working properly again. DaVinci was fair enough to recognize that it was not done properly so I have redone the procedure with flashing back to 37 and when it was finalized properly, I have updated thru SEUS, which said that I already have the final version of the fw. Which I wasn't and reflashing again did the job. Jeez... SO much crap and 10 Eur to get the phone updated...
[ This Message was edited by: kenoby on 2008-02-24 15:26 ] |
dmnchad
Joined: Jan 01, 2008
Posts: 7
PM |
no, my phone is working absolutely fine. i got the error before the update process started so my phone isn't bricked. its working fine. its just that the update isn't happening...pls help |
kenoby
Joined: Dec 17, 2007
Posts: 407
From: 404
PM |
On 2008-02-24 18:11:59, dmnchad wrote:
no, my phone is working absolutely fine. i got the error before the update process started so my phone isn't bricked. its working fine. its just that the update isn't happening...pls help
Mine was working fine same like yours before the first update thru davinci. But it was happening the same like it is happening to you. I wanted to update it so I tried with davinci to see if I can. Then it didn't finish properly. Everything is in the above post. |
geroldbravo
Joined: Dec 12, 2007
Posts: 331
From: LIONS ROAR OF 1968
PM |
On 2008-02-24 18:11:59, dmnchad wrote:
no, my phone is working absolutely fine. i got the error before the update process started so my phone isn't bricked. its working fine. its just that the update isn't happening...pls help
i think you must double check your phone if the usb is plugged in properly or tight enough so that seus would recognize your mobile phone...  gudluck |
billbuchanan
Joined: Oct 08, 2008
Posts: 2
PM |
I found help in this post:
http://stuffforlife.blogspot.[....]-ericsson-firmware-update.html
and it saved me couple bucks sending my phone back for repair.
bye
[ This Message was edited by: billbuchanan on 2008-10-08 12:59 ] | |
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Posted: 2008-02-24 15:52
