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Nokia and Vodafone recall 3,000 faulty 6110s |
BobaFett
Joined: Jan 06, 2004
Posts: > 500
From: Kamino (wish it would be Lund)
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"Nokia has revealed around 3,000 of its 6110 Navigator handsets could be faulty and are urging customers to return the product.
The problem occurs on the black version of the 6110 and is a software error, which makes the navigation application freeze when the UK and Ireland map is loaded. The fault occurs on a batch of handsets being distributed by Vodafone.
Both Nokia and Vodafone have already received hundreds of complaints from angry customers and are in the process of replacing the handsets.
A Vodafone technician revealed: “We received lots of calls about this complaint. Customers are telling us once a map of the UK and Ireland loads a padlock appears on the screen and the handset freezes. We’re now in the process of replacing the handsets.”
Nokia has confirmed it is aware of the issue and has organised a Freepost service for customers affected by the fault.
A Nokia spokesperson said: “We are aware of an issue with a small number of handsets that have been shipped to customers and we are working with Vodafone to rectify the situation.
“We have also advised Nokia Care Centres and are currently putting in place a Freepost service whereby any affected customers can send the handset and memory card to the service hub and corrections can be made quickly and efficiently.”
Vodafone claims it has removed most of the faulty stock and is in the process of recalling the remainder from its stores.
A Vodafone spokesperson said: “We have already identified a large proportion of handsets in our warehouse and these will no longer be issued.
“A small number may be in-store but these will be removed from sale as quickly as possible. Any new stock issued from our warehouse to our retail stores will not be affected.”
http://www.mobilenewscwp.co.u[....]_recall_3000_faulty_6110s.html
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Miss UK
Joined: Jan 11, 2003
Posts: > 500
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Darm I wish it was the E65 needing a recall 
An "Apple" a day keeps the Doctor at Bay! |
jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
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Already posted yesterday:
http://www.esato.com/board/viewtopic.php?topic=165316#post2267236
Checkout my photos at My Website"Duct tape is like the force. It has a light side, a dark side, and it holds the world together." |
Miss UK
Joined: Jan 11, 2003
Posts: > 500
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are the customers beings sent the same handset as a replacement or are they able to choose something else 
may aswell use this topic since ive responded to it now,
didn't see your thread JC.
was out yesterday and I didn't trek around the forum early this morning to spot it 
An "Apple" a day keeps the Doctor at Bay! |
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Posted: 2008-02-20 12:49
