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Firm's return policy |
dougproctor
Joined: Jan 07, 2004
Posts: > 500
From: Gosport, UK
PM |
Is it true that you have seven days to return a product ordered over the internet with no penalty as long as it is in the condition it was bought? Also I was under the impression that firms could not charge a "restocking fee" under the same circumstances?
PCW Business charge a 15% restocking fee or £20 which ever is the higher and also charge you nearly £7 to pick up the item?
Surely not right?
Doug
[ This Message was edited by: dougproctor on 2008-02-04 20:21 ] |
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jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
PM, WWW
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Here you go:
http://www.oft.gov.uk/advice_[....]/distance-selling-regulations/
Checkout my photos at My Website"Duct tape is like the force. It has a light side, a dark side, and it holds the world together." |
jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
PM, WWW
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From my understanding they must refund you in total. They may only charge for collection of the item if it stipulates that in the terms and conditions by the seller.
Checkout my photos at My Website"Duct tape is like the force. It has a light side, a dark side, and it holds the world together." |
dougproctor
Joined: Jan 07, 2004
Posts: > 500
From: Gosport, UK
PM |
Thanks for that. They need reminding, me thinks. Bloody PCW!!
Doug |
fatreg
Joined: Jul 26, 2003
Posts: > 500
PM |
not just the UK law..
European long distance selling laws also stipulate that...
give 'em hell Doug!
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Posted: 2008-02-04 21:13
