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Help! PC Restarts for W830i |
Saubhik
Joined: Aug 14, 2004
Posts: 6
From: India
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Hi All,
Whenever i try to connect W830i by USB in File Transfer or Phone Mode my PC restarts all the time......
This happens while removing the USB data cable also......
Tried in different PC's.......
Please help abt the root cause...... | |
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Rishone
Joined: Jan 08, 2008
Posts: 212
From: Doha - Dubai
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Hi Saubhik,
i had this problem before, but now i solved it.
1). Are You using any Drive/Folder/File hiding softwares like Universal Sheild or Folder Lock. Remove it, it will solve. if it isnt, then go for the 2nd solution.
2) the most probable reason will be the IRQ conflict (with some drivers in your system) to resolve that u need the MEMORY DUMP when the system crashed. For that
on your Desktop Right click My Computer and choose Properties. On the Properties page choose Advanced --> Startup and Recovery. On that page Uncheck Automatically Restart on System Failure. and Select Kernal Memory Dump in write debugging file.
then connect your SE phone and Disconnect, let the system crash. u will see the BSOD, wait untill the system finishes the memory Dump. After that restart your system. then go to c\Windows or were ever u installed ur windows, see ther is a file named MEMORY.DMP. Now starts the debugging.
For this u need to download the Microsoft WinDbg (Windows Driver Kit: Debugging Tools) google for that ( i will try to get the direct link if u want).
install the WinDbg. Run it. Go to File ---> Open Crash Dump. Locate your MEMORY.DMP file and open it. and type "analyze -v"on the command line. Give it some time. it will analyze ur crash dump and finally give you the driver or the process caused the crash. google that driver/process name to find out the exact software cause. remove or update that software, then u will be safe. Let me know ur result.
[ This Message was edited by: rishone on 2008-01-14 14:19 ] |
Saubhik
Joined: Aug 14, 2004
Posts: 6
From: India
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Hi Rishone.......
Thanx a TONNE!!!!!!!
I have Universal Shield installed in my system and the laptop.....
May i know in BRIEF how did u come to know abt the same or what is the conflict issue betwn the two........? |
Rishone
Joined: Jan 08, 2008
Posts: 212
From: Doha - Dubai
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Glad to know it helped you,
I had the same problem 1 year before. then i tried everything like updating my system, Drivers and even i reinstalled my entire system. then i didnt got the root cause. When my system crashed more than 10 times i decided to analyze the memory dump (As a developer i have a lot of experiance in debugging). then i found that the cause of the crash is a service called US30Services.exe - which is the process of Universal Sheild doing the actual hiding things. When i removed Universal Sheild, my system was happy again. I wrote the problem to Everstrike - Universal sheild producer, but they didnt replayed yet.
The cause. may be:
In Windows enviornment there are two type of access previlages - User privilage and system Previlage. Our Windows system process and Drivers are run in System previlage. and other third party softwares run on user previlages. But our Universal shields process (US30Service.exe) runs under System previlage. Whenever a process/driver with system previlages malfunctions, the system crashes.
Or may be our SE phone Driver and US30Services.exe uses the same IRQ (Interupt request Que) number. When we remove our SE phone its driver releases the IRQ, and the system thinks that the US30Services.exe crashed, it causes the system crash to prevent lose of security.
Today also, i wrote to Severstrike aboout this. hope they will answer.
Good bye, and hope i will get more Help request from you.
[ This Message was edited by: rishone on 2008-01-15 13:58 ] | |
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Posted: 2008-01-14 12:22
