| Author |
poor SE support |
theredcomma
Joined: Dec 27, 2007
Posts: 3
PM |
Hello all,
I have just bought K810i, overall its a pretty good phone. But there are few very basic problems -
1. User manual is piece of crap
2. How to install software, games, wallpapers is not mentioned anywhere. File structure on mobile phone and the one that appears when you connect to PC is not same.
3. Even very basic settings like changing font size is not offered. [If anybody knows how to, please let me know.] (My previous model T310 (:-O, me too  ) had many more settings than this) In fact I dont see any settings at all except very basic.
Finally my question is, is it same with other manufacturers, models also? And how come so many people dont complain about these prblems?
[ This Message was edited by: theredcomma on 2007-12-27 11:01 ] | |
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Mizzle
Joined: Oct 06, 2006
Posts: > 500
PM, WWW
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On 2007-12-27 11:59:34, theredcomma wrote:
Hello all,
I have just bought K810i, overall its a pretty good phone. But there are few very basic problems -
1. User manual is piece of crap
2. How to install software, games, wallpapers is not mentioned anywhere. File structure on mobile phone and the one that appears when you connect to PC is not same.
3. Even very basic settings like changing font size is not offered. [If anybody knows how to, please let me know.] (My previous model T310 (:-O, me too ) had many more settings than this) In fact I dont see any settings at all except very basic.
Finally my question is, is it same with other manufacturers, models also? And how come so many people dont complain about these prblems?
[ This Message was edited by: theredcomma on 2007-12-27 11:01 ]
This has nothing to do with poor  support
Anyhow,
1. The manual isn't crap, and is considered being one of the best manufacturers at making manuals. Personally I'd say Nokia is the best and then comes
2. Simply transfer the files and they'll be on the phone. If you want to install an application or a game, transfer it by Bluetooth or IrDA and they'll pop up on the phone, and it will ask if they should be installed. If you transfer by USB, simply put it somewhere on the phone (like "other") and browse to that folder on the phone. Click on the .jar file and it'll install.
3. That's simply not possible.
Oh, and welcome to Esato!
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[ This Message was edited by: Mizzle on 2007-12-27 11:07 ] |
NightBlade
Joined: Jul 29, 2007
Posts: > 500
From: Nessebar, Bulgaria
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1. No, actually, itgives very helpful and thorough information regarding the phone's functions.
2.Wait a second, you have no idea how to install games? Wallpapers? Just connect your PC via the USB adapter, wait a second till the phone installs the needed drivers and you'll see a message (on you windows PC) that there is some kind of outer memory connected to the PC. Just go to (my) Computer>Phone or Phone memo. card and browse the different folders, puttting the files you want in the respective ones (pictures, videos etc.).
To install games just put the .swf file of the Java game (or any kind of software) wherever you want (I usually put it in Others) and then select it via the K810 and it'll install.
3.No, i don't think it's possible. Why do you need it anyway? |
technical-expert
Joined: Mar 13, 2007
Posts: > 500
From: Pacific Rim
PM |
@theredcomma
I have to agree with u,I'm long time Se user , and i found that Se support and driver are difficult to install.I went through so much hassle to install the w810 driver on my vista, finally all efforts in vein.There support for vista and mac is horrible.
 K700-  W800- [W810]- W200-[ P990]=[Current]. One expert at esato that never lets u down technical-expert. |
theredcomma
Joined: Dec 27, 2007
Posts: 3
PM |
Ah!!!,
User Manual is good! What makes you think like that? And it surely does not cover all possible options. Just tell me how files are listed under "Artist" heading in media player?
Well its not really a support issue in usual sense, but this IS related to support. I dont have any problem with product as such...
Copy files via bluetooth, Ir, well, ok. What if I dont have one?
Copy files into "Other" folder... this is an assumption for me, shouldnt there be some folder named "Application" or "Games"
Shouldnt these things be mentioned somewhere?
Changing font is not possible! how poor... Even my old phone had it...
Well I know how these things can be done now, so please dont consider them as questions. Bottom two were the questions.
But I expected such explanation from manual itself. |
kimot01
Joined: Jul 06, 2007
Posts: > 500
From:
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On 2007-12-27 13:31:10, theredcomma wrote:
Copy files via bluetooth, Ir, well, ok. What if I dont have one?
it's none of SE's business if you dont have a bluetooth dongle or IrDA port.,
Copy files into "Other" folder... this is an assumption for me, shouldnt there be some folder named "Application" or "Games"
Shouldnt these things be mentioned somewhere?
first we need to put the application into the "other" folder and install it afterwards in application or games folder
Changing font is not possible! how poor... Even my old phone had it...
we can actually change the font by modding
you can always find one if you know where to look i myself |
jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
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The manuals from the se website are normally more comprehensive than the manuals supplied in the box. |
theredcomma
Joined: Dec 27, 2007
Posts: 3
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On 2007-12-27 13:43:50, kimot01 wrote:
On 2007-12-27 13:31:10, theredcomma wrote:
Copy files via bluetooth, Ir, well, ok. What if I dont have one?
it's none of SE's business if you dont have a bluetooth dongle or IrDA port.,
Yep, you are right, but giving proper direction for all possible connectivity options is.
@jcwhite_uk
yes, I also noticed that, User Manual I got with the phone is smaller than one available for download. Download one is much better.
Why nobody accepts that this IS a problem. Because of wonderful communities and people like you, this does not seem like a big issue... |
kimot01
Joined: Jul 06, 2007
Posts: > 500
From:
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Yep, you are right, but giving proper direction for all possible connectivity options is.
but my common sense did tell me what are the things i need for all the connections
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[ This Message was edited by: kimot01 on 2007-12-27 16:39 ] |
dhaval369
Joined: Dec 22, 2007
Posts: 53
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SE is the best. |
dr_thug
Joined: Nov 11, 2004
Posts: > 500
From: India
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The SE manuals are very good and really simple to understand.The phone is so easy to use that not many have any use of it.
Transferring pictures,games,apps and music is done the same way as T310 except that you got couple of more options like Bluetooth and USB etc.If you don't have bt/irda dongle,PC etc,don't blame SE.
You cant change fonts in T310 either...only font size can be changed(forgive me if i am wrong coz i haven't used my T310 in a long time).T310 display was small and not very clear like that of K810,thats why it needed this feature.
No manual of any product prints anything about a feature it doesn't have.
Your old phone T310 is generations old...after that phone, T610,K700,K750 and K800 came(your present phone belongs to the K800 gen) And K850 the next generation is also launched.You skipped 2-3 generations,so feeling bit out of place with your new SE.Spend some time with your gadget and you will be at ease with it in no time.
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PowerLee
Joined: Sep 22, 2005
Posts: 344
PM |
The Sony Ericsson manuals aint the best in the world but there are far worse examples out there from other phone manufacturers.
One area where Sony Ericsson is excellent at is customer service & warranty repairs / replacement.
If I need to make use of the warranty I now always avoid using the network operators or point of sale repair procedure & go straight for Sony Ericsson direct, far quicker & a lot less bother.
Carphone warehouse took over 2 months to repair a K750 before ( well they didnt repair it as they couldnt, they had to admit defeat & send it back to Sony Ericsson who just replaced it with a new handset )
Ive had K750 sent away & returned ( joysticks repaired ) by Sony Ericsson repair centre in under 4 days before.
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makbil
Joined: Oct 26, 2006
Posts: > 500
From: Istanbul
PM |
Lately since SE is shipping unfinished products, it's normal that the online manual is more comprehensive than the included one. Too bad we can't download a better hardware update too...
It wasn't like this in the past. I remember when I got my P900, it had a case, cleaning cloth and all... The P990 had none of these and a manual that looked like it was printed in a hurry on a desktop printer.
P990i: A mistake, a curse and a disgrace  So I lowered my expectations and settled for a P1i. I couldn't keep my expectations so low for a long time so now I have an HTC Touch HD |
belialwafu
Joined: Jun 01, 2007
Posts: > 500
From: Texting Capital of the World
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when i bought my cp i didnt even read the manual..i just learned it myself..
[addsig] | |
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Access the forum with a mobile phone via esato.mobi
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Posted: 2007-12-27 11:59
K700- 
W800- 
So I lowered my expectations and settled for a P1i. I couldn't keep my expectations so low for a long time so now I have an HTC Touch HD 
