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Forum > Sony Ericsson / Sony > Technical > 3 month old K810i white screen

Author 3 month old K810i white screen
Trev1982
X1 Black
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Posted: 2007-10-07 16:12
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as i said 3 month old K810i, worked fine at tea time yesterday went to use this morning and was turned off so turned it on and i get a white screen for about 5 secons then goes of and just repeats itself, connected via usb just keeps flashing at me now, cant connect to the pc suit as the phone isnt turned on, wont even connect to the seus!!!

Please help
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Trev1982
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Posted: 2007-10-07 16:16
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No updates available what next???
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Trev1982
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Posted: 2007-10-07 16:52
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On 2007-10-07 16:16:21, taz666 wrote:
No updates available what next???



BUMP**
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aikelo
W960
Joined: Jun 24, 2002
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Posted: 2007-10-07 17:27
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My K800i got white screen after a week. So i think u´re lucky
Trev1982
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Posted: 2007-10-07 17:44
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CBA now just gonna do it through the insurrance sod it.
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jcwhite_uk
Sony Xperia Z1
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Posted: 2007-10-07 17:49
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Cant you take it back to where you bought it and get it repaired under warrenty?
Checkout my photos at My Website

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Trev1982
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Posted: 2007-10-07 18:05
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Been into town today and they said we only supply a one month warrenty with the shop (fones4u) and that i could try and re-flash it my self, send it back to sony ericsson or claim on the insurrance.
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gaming_guy
K810 Blue
Joined: Oct 10, 2006
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Posted: 2007-10-07 18:56
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have you tried SEUS?

http://www.sonyericsson.com/spg.jsp?cc=gb&lc=en&ver=4000&template=ps1_1_3_1_1&zone=ps&lm=ps1_1&pid=10804&fid=21839&esi=true

K700i > K750i > K810i (current phone)
Mr Miyagi
K850 Green
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Posted: 2007-10-07 19:27
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i dont agree with the 1 month warrenty, you should have 1 year warrenty
Rookwise
Xperia X10 Black
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Posted: 2007-10-07 20:20
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you get a 1 year manufacturers warranty. the place of purchase can set their own (usually 14 - 30 days). @taz. it sounds like a boot system fault (EPROM). will need a service center flash if its not being recognised by your pc,seus or wotanserver

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Trev1982
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Posted: 2007-10-08 04:35
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On 2007-10-07 20:20:05, Rookwise wrote:
you get a 1 year manufacturers warranty. the place of purchase can set their own (usually 14 - 30 days). @taz. it sounds like a boot system fault (EPROM). will need a service center flash if its not being recognised by your pc,seus or wotanserver





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Yer your right mate, used a program called setoll2lite and said that the pre boot kept failing and figured out to be the EPROM so just gonna use insurrance pay the excess, the post is on strike so come through a courier on tuesday thanks anyway guys.
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ESAT0
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Posted: 2007-10-17 01:37
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I had this happen to my K800i about 3 days over my first month of ownership of it last year. There was no getting it working once this happened.

I took it to the O2 store in town where I'd got it from who said they couldn't replace it for me as I was 3 days over the 1 month period! I asked if they could make an allowance of 3 days in the nature of good customer service and that I'd been with them for years, they said no.

The short of it, O2 store offered to send my phone for repair and said it could be up to a month until it came back. They were also out of loan phones so I'd have to wait for one to come in before I had ANY phone at all! I pointed out that I'd be without a mobile but still paying for their service, again they said there was nothing they could do.

I spoke to the manager, people on the phone, managers on the phone, the lot. All said the same, NO.

So I said I wasn't leaving the store until I got a replacement phone. 2 hours later I got a brand new K800i straight from the box and asked politely to go home.

I picked up my K850i today, just hope this isn't a fault that SE phones have running through them.
*Jojo*
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Posted: 2007-10-17 01:53
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@Esato - Nice story . . . . so, O2 eventually GAVE-IN and replaced your damaged - K800


Ideally, let some months PAST before buying the latest fones, specially hi-end ones so you won't be totally DISAPPOINTED, specially if it's an expensive unit . . . by that time, BUGS have been sorted out and newer firmware will be installed on the fone. [addsig]
Trev1982
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Posted: 2007-10-17 02:30
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On 2007-10-17 01:53:34, *Jojo* wrote:
@Esato - Nice story . . . . so, O2 eventually GAVE-IN and replaced your damaged - K800


Ideally, let some months PAST before buying the latest fones, specially hi-end ones so you won't be totally DISAPPOINTED, specially if it's an expensive unit . . . by that time, BUGS have been sorted out and newer firmware will be installed on the fone.




But then its not new and exclusive and thats one of the biggest reasons we upgrade and by gadgets and phones right.
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