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"Back up cancelled by mobile phone" error message on P1 |
s.mark
Joined: Aug 22, 2005
Posts: 75
From: London
PM |
I`ve got P1 O2 UK, so far so good, but today I was trying to update my firmware and wanted to back up my phone first.
But somehow every time after the back up procedure starts, the handset restarts and starts copying the files and when it gets just about half way through it just stops, the PC suite gives a "Back up cancelled by mobile phone" error message, the phone restarts again and that`s it! It is really frustrating...
Any suggestions???? |
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pnf1973
Joined: Oct 04, 2007
Posts: 403
PM |
This happened to me also, it seemed to resolve itself when I uninstalled Advanced Call Manager (which was auto starting).
Not sure if this was the cause, but it did sort itself out after the firmware update.
However - I updated to a Generic World firmware first, and then updated again on SEUS. After doing all this it hasn't happened again. |
Rookwise
Joined: Mar 22, 2004
Posts: > 500
From: UK. Phone:Samsung Galaxy A54 5
PM |
this has started happening on my p1i (previously branded to O2).all was working fine until a few days ago when i started experiencing the same problems as the threads original poster.
This message was posted from a P1i |
jakontil
Joined: Jun 28, 2004
Posts: > 500
From: Changi, Chatswood, Cikarang
PM |
same thing here, cancelled by phone error, could it b because advance call manager? and yes I do have advance call manager which I rarely use
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legrand01
Joined: Sep 20, 2007
Posts: 11
PM |
I have exactly the same problem and I don't have Advanced call manager.
I'm a bit scared because I believe that I'm in some kind of catch-22: to solve the backup problem, I would have to upgrade the firmware, but since the upgrade erease the P1 memory, I would have to do a backup before...
I hope I'll find another way to backup the P1 !!!! |
jakontil
Joined: Jun 28, 2004
Posts: > 500
From: Changi, Chatswood, Cikarang
PM |
darn! sounds like another p1i bug 
I  capturing sexy women on the beach  I  This message was posted from an iphone |
badger6
Joined: Mar 09, 2006
Posts: 37
From: Warsaw
PM |
It's not only the problem of P1, I had the same problem with W950i. The problem seems to be rather with PC suite than the phone itself. I was getting the same error message while trying to backup my phone on my home computer but on the computer at work I was able to make a backup without any problem.
Cheers
P1i great phone |
Rookwise
Joined: Mar 22, 2004
Posts: > 500
From: UK. Phone:Samsung Galaxy A54 5
PM |
I dont have advance call manager either.
Tried reinstaling  PC suite but no good. Next step is to back up all contacts and calender to the memory card and then reinstall the firmware to see if that works (probably not)
Will get back when I've finished doing this.
I tried sniffing coke once but didnt like it. The bubbles kept going up my nose  |
Rookwise
Joined: Mar 22, 2004
Posts: > 500
From: UK. Phone:Samsung Galaxy A54 5
PM |
Ok. Its taken a while due to other commitments but I managed to get the backup to work.
Backup your contacts and calender to the memory card using the contact manager and calender manager option (These are the only things that can be backed up for restoring later)
Turn the phone off and remove the sim and memory card.
Run SEUS, connect the phone in the usual way. Ignore the message saying you have the latest firmware. Click on continue anyway and press OK on the next 2 prompts.
Let SEUS run and finish.
Then set up your handset from scratch (Do not use a backup restore from the pc suite). Restore your calender and contacts from the memory card.
Set up your internet settings.
Run the pc suite and do a backup. Works again.
Looks like its the phone itself that has the problem and not the PC Suite 
I tried sniffing coke once but didnt like it. The bubbles kept going up my nose |
cadcad
Joined: Mar 01, 2002
Posts: > 500
From: Lebanon
PM |
The problem is in the latest version of pc suite. I think its the .22. When I moved back to .19 I had no more problems. |
pnf1973
Joined: Oct 04, 2007
Posts: 403
PM |
I had this problem with .22 also - although i'm running in vista, I don't know if this had affected it. I know that after the firmware update it was fine. |
legrand01
Joined: Sep 20, 2007
Posts: 11
PM |
You're right cadcad.
I have uninstalled the PC suite on my PC. I've installed a "fresh" PC Suite for Smartphones 1.3.22 and tried a backup three times and each time, it was a failure.
I have uninstalled version 1.3.22 and from my SE P1i CD, I've installed Sony Ericsson PC Suite for Smartphones, version: 1.3.19 and it works like a charm.
I will perhaps try the firmware upgrade...
Many thanks to everyone! |
legrand01
Joined: Sep 20, 2007
Posts: 11
PM |
It's me again!
Hum... I've tried on another computer. I've downgraded PC suite to version 1.3.19
and I have the same problem.
So here is the situation:
- On computer 1: version 1.3.19 corrected the problem
- On computer 2: changing PC suite version has no effect. Still have problem with backup interruption.
BUT I now have a backup so I could try the firmware reinstallation...
I must admit that my PC are somewhat special. Computer 1 is a Mac running in PC mode under Bootcamp and PC 2 is another Mac running Windows under Parallels desktop.
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sdsviet
Joined: Nov 19, 2003
Posts: 82
PM |
i still cant get it to work. i uninstall .22 and installed .19 from the cd. uninstall advanced call manager and handy safe (used to hang at the point.). it just give me the "mobile phone not responding" about 60% of the way everytime. i really dont know what to do anymore. |
sdsviet
Joined: Nov 19, 2003
Posts: 82
PM |
so i found out what my problem was. its the usb ports on my laptop. i came to realized this when i spent 8hrs trying to unlock my iphone. my usb ports arent able to keep a good connection all the way thru. so randomly or during really extensive use like a backup it drops connection. i installed .19 on my desktop and it backed up beautifully with no interruptions. so if you guys were having the "mobile phone not responding" double check your usb ports. im running xp pro on both my machines by the way. i cant confirmed the .22 or the advanced call manager since i didnt have those installed during this working backup. |
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Posted: 2007-10-03 22:49
capturing sexy women on the beach 
