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T68i line drops. HW or SW problem? |
Peanuts
Joined: Dec 03, 2002
Posts: 10
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Hi guys. We got a strange problem, here in Italy.
Here we have three operators: T*M, W*ND, and OMN*TEL. All T68i owners were happy with them, without any problem. Until has come sw R5A, R5C & R5D. After upgrade, often (not everytime) phones with T*M operator start to drop the line after few (10-120) seconds of conversation. Sometimes it's very difficult to finish a call. Upgraded phones with others operators still working fine. Operator replayed complains with: It's no my problem. SE replays: we don't know anything abt that.
This problem is regarding a lot of owner and we discussed abt it for a long time in some forum.
Somebody could downgrade back to sw R2E and the problem disappeared, but most of SE Centre are not able to downgrade. I've read about some problems T68i has to switch 900-1800 MHz, but I'm not sure if this is the reason. Does anybody knows anything abt that? (Cytech, in particular.... )
Regards |
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Eamonn
Joined: Nov 30, 2001
Posts: > 500
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Probably just a SW problem.
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Cytech
Joined: Feb 19, 2002
Posts: > 500
From: Stockholm, Sweden
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have you some information on what hw versions (found on the label underneath the battery) the phones have? |
Peanuts
Joined: Dec 03, 2002
Posts: 10
PM |
Quote:
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have you some information on what hw versions (found on the label underneath the battery) the phones have?
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Thank you Cytech for your answer....
I remember some of them R1A - R3A. No news abt R4A. |
Cytech
Joined: Feb 19, 2002
Posts: > 500
From: Stockholm, Sweden
PM |
Quote:
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On 2002-12-04 14:54, Peanuts wrote:
Thank you Cytech for your answer....
I remember some of them R1A - R3A. No news abt R4A.
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it's a combination of hardware and software... it has been problems with earlier sw versions as well, but it's more noticeable with sw after R5A
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Peanuts
Joined: Dec 03, 2002
Posts: 10
PM |
Quote:
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it's a combination of hardware and software... it has been problems with earlier sw versions as well, but it's more noticeable with sw after R5A
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Well, Cytech, I have a lot of questions!! 
Has the HW part of the problem been fixed, now?
If yes, which HW version (or production batch) and later can be considered "safe"?
Is the SW part of the problem going to be fixed by the next SW release?
Can older phones be fixed only with SW upgrade or need to pass through SE Center for a while?
and "dulcis in fundo":
I have a T68i HW R4A SW R2E006, is it safe for me to upgrade to R5D?
Thanks a lot for your support, Cytech!!
Cheers....
[ This Message was edited by: Peanuts on 2002-12-04 15:49 ] |
Cytech
Joined: Feb 19, 2002
Posts: > 500
From: Stockholm, Sweden
PM |
Latest hw for T68i is currently R8A... versions between R4A and R7A I can't say how they are, cause they have never existed here in Sweden, at least not out on the market. But it should have been fixed in R7A.
It doesn't help on older phones just by doing a sw upgrade (unless they have R2B025 or earlier in sw version).
If the problem is fixed or not in next version I don't know... we'll just have to wait and see.
If you don't have much problems with your phone I suggest you wait with the upgrade, cause it might just make things worse, that's at least what I have seen after upgrading some T68i and they have been brought back to us within a few weeks.
Quote:
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On 2002-12-04 15:39, Peanuts wrote:
Well, Cytech, I have a lot of questions!!
Has the HW part of the problem been fixed, now?
If yes, which HW version (or production batch) and later can be considered "safe"?
Is the SW part of the problem going to be fixed by the next SW release?
Can older phones be fixed only with SW upgrade or need to pass through SE Center for a while?
and "dulcis in fundo":
I have a T68i HW R4A SW R2E006, is it safe for me to upgrade to R5D?
Thanks a lot for your support, Cytech!!
Cheers....
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Peanuts
Joined: Dec 03, 2002
Posts: 10
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Quote:
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It doesn't help on older phones just by doing a sw upgrade (unless they have R2B025 or earlier in sw version).
If the problem is fixed or not in next version I don't know... we'll just have to wait and see.
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Thank you for your replay Cytech.
If I have such phone, I can't deal with that problem!
Sometimes it's very hard to make a call!
If I have it, I would like to get my phone fixed by a SE service centre. What can I say to them to be sure they identify and solve the problem? Is there any technical document or bulletin to reference?
Here almost SE service are not aware of that.
Is it possible to get more precise information abt which are hardware versions with this bug?
Cheerz
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392MHz
Joined: Aug 01, 2002
Posts: 126
From: Hungary
PM |
Sometimes when mine (T68i, hw: R2a, sw: R5d) is ringing and I press Yes to answer the call, instead of connecting the caller the display says "Last call 0:16" and disconnects immidiately without even a word.
Is this a hardware fault ? |
Cytech
Joined: Feb 19, 2002
Posts: > 500
From: Stockholm, Sweden
PM |
@Peanuts
where is your T68i made?
have heard some info today about this issue, and it might depend on where the phone is made... |
392MHz
Joined: Aug 01, 2002
Posts: 126
From: Hungary
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Sweden, 02W10 |
392MHz
Joined: Aug 01, 2002
Posts: 126
From: Hungary
PM |
sorry, i didn't noticed the addressee |
Cytech
Joined: Feb 19, 2002
Posts: > 500
From: Stockholm, Sweden
PM |
Quote:
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On 2002-12-05 13:59, 392MHz wrote:
sorry, i didn't noticed the addressee
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it's ok the problem you have is probably hardware related... |
Peanuts
Joined: Dec 03, 2002
Posts: 10
PM |
Quote:
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On 2002-12-05 13:54, Cytech wrote:
@Peanuts
where is your T68i made?
have heard some info today about this issue, and it might depend on where the phone is made...
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Made in China, HW R4A & R4A.
Thank you for your interest, Cytech. |
Cytech
Joined: Feb 19, 2002
Posts: > 500
From: Stockholm, Sweden
PM |
Quote:
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On 2002-12-05 14:04, Peanuts wrote:
Made in China, HW R4A & R4A.
Thank you for your interest, Cytech.
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So yet another confirmation that it might be true... have heard that it is phones made in China or Malasyia that have the problem.
[ This Message was edited by: Cytech on 2002-12-05 13:11 ] |
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Posted: 2002-12-04 14:39
