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Ok, Cingular Sucks! |
Nxtek
Joined: Nov 29, 2002
Posts: 11
PM |
:@ I just got off of the phone with a Cingular representative and im either baffled by her ignorance, or and confused myself. The purpose for calling her was to unlock my phone so that I could use it in england with a prepaid T Mobile chip. She didnt even know that the T68 was a TriBand phone. I had to explain that to her, then, try to explain what "unlocking" meant. After being on hold for about 10 minutes, she said
"sir, I just got off da phone wit a sales person and i didnt even know it was a tri band phone. im sorry. but, the sales person said you can use another chip when your in england and it will be just fine. "
I said ok and hung up. Now looking at my Simlock feature on my phone this is what it shows:
Network ( LOCKED ) 5
Network subset ( unlocked ) 5
Service provider ( unlocked ) 5
Corporate ( unlocked ) 5
Is my phone already capable of using a T Mobile chip in england or do I need to call Cingular again and hope that I get a different representative?
[ This Message was edited by: Nxtek on 2002-11-30 19:37 ] |
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Nxtek
Joined: Nov 29, 2002
Posts: 11
PM |
Doing a search, I found this,
The Service Provider (SP) Lock menu is used to lock the cell phone to the SP's SIM card. Once the cell phone is locked to a specific operator, if one inserts a SIM card from a different operator the phone will refuse to accept it! The cell phone will however accept another SIM card from the same operator.
I guess that means mine will work in england with a T Mobile chip............. :S |
GTakacs
Joined: Nov 21, 2002
Posts: 68
From: USA, Fort Worth, TX
PM, WWW
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Nope, yours will NOT work in england with another operator. Yours is locked to the cingular Netowrk and the Cingular network only. It will accept ANY cingular SIM but not any other network's SIM including T-mobile.
You will HAVE to get it unlocked if you would want to use it in England with a local SIM. If you just want to use your phone with oyur US phone number and your cingular SIM just to make and accept calls and you don't mind the high price of local calls, then all you need is for Cingular to enable Worldwide roaming which I am not sure how works, T-mobile's worldwide roaming is by far the best, $0.99 every call icoming/outgoing to anywhere in the world from most of Europe.
That's my story and I'm stickin' to it! |
amagab
Joined: Oct 29, 2002
Posts: > 500
PM |
Nxtek> if you reach a novice like that when you call Cingular you just have to hang up and call again and do that over and over until you reach someone who knows better or who can connect you to the right person. I experienced the same with Voicestreams cust service when the T68 was new. Finally I reached someone in the engineering dept who helped me.
I don't know if they think they can put any person off the street in the cust service dept but it sure seems like it. They better train them to be up-to-date with technology and especially products that they sell themselves. |
Nxtek
Joined: Nov 29, 2002
Posts: 11
PM |
YaY I just got off of the phone with a different person @ cingular and they got me fixed right up. They took my information, and got a contact email, and said that they would send my details to an engineer. Aparantly, the engineer will email me the code and directions for my specific phone  THX guys! |
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Posted: 2002-11-30 20:36
