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K800i power problem! HELP! |
ian1pea
Joined: Mar 20, 2007
Posts: 11
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Hi,
My K800i just suddenly did not switch back on the other day! I have been on the Sony Ericsson website and gone through all the steps to check the battery and nothing works! The battery works in another phone and the only sign of life is a red LED flashing in the infared port? Plugging it in overnight and still does not come on!¬
Can anyone help, the info on this phone is extremely important! If any updates are needed will the info be lost i.e. text msgs?
Thanks! |
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Sammy_boy
Joined: Mar 31, 2004
Posts: > 500
From: Staffordshire, United Kingdom
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Sounds like a software problem, and that the phone needs it's software reflashing. Have you tried doing an update via the Sony Ericsson Update Service?
Try that first and see how you go on, if that doesn't work it will need a full reflash - in which case it might be an idea to contact wherever you got the phone from to get it repaired (should be under warranty) or get it sent off to SE.
"All it takes for evil to flourish is for good men to do nothing" - Edmund Burke
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hanugro
Joined: Feb 28, 2005
Posts: > 500
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Check this:
http://www.esato.com/board/viewtopic.php?topic=141436
http://www.esato.com/board/viewtopic.php?topic=141235
http://www.esato.com/board/viewtopic.php?topic=136077
http://www.esato.com/board/viewtopic.php?topic=140188 |
altemyr
Joined: Jan 21, 2002
Posts: > 500
From: Stockholm, Sweden
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The red LED in the IR port usually flashes at low battery, (on almost all  models btw, if not in the IR port, there usually is a small lens near the power-on switch). When you connect the charger cable, are you sure it makes proper contact? Do you see the "charging" icon in the display? It is a known problem with phones that the charger cable does not make proper contact with the contacts on the phone, thus not charging despite the cable looks like it is connected. Make sure the contact surfaces are clean. Try blowing away dust with pressurized air, or maybe clean with a cloth and some ethyl alcohol. Yank the contact a little bit up and down when it is in position to make sure it is properly connected. |
ian1pea
Joined: Mar 20, 2007
Posts: 11
PM |
Thanks for the advice and links everyone!
Having read these, im obviously not the only one with this problem!
Now basically, i was given the phone (its an operator-free version) so its not covered with my o2 contract and i also dont have any of the USB cables or CD/software.
The phone was fully charged.
When i plug in the charger there is not battery signal on the screen
I dont think the charger is broken as it was used 30 mins before.
The battery works in someone elses model
When i mentioned the info on it was important, i was not joking! Im being harrassed and need to get the messages off as evidence which is why i cant send it off to SE as everything will be wiped.
If i do this software download from SE and somehow manage to get the cables / software from somewhere... will the info be lost anyway or will it just start up in the same state as when it died???
Also, i read someone shorted the connections in the phone with a spoon to get rid of the trapped current???? Is this an advised option to try or was the guy just at the end of his teather with the dam thing!! Will it do any further damage?
Thanks for everyones help. |
Sammy_boy
Joined: Mar 31, 2004
Posts: > 500
From: Staffordshire, United Kingdom
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If you do a firmware update it shoudn't wipe all the info off the phone, though a full reflash will do. Data cables are cheaply available off Ebay for a few quid, and the software downloadable for free of SE's website.
"All it takes for evil to flourish is for good men to do nothing" - Edmund Burke
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ian1pea
Joined: Mar 20, 2007
Posts: 11
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Thanks for that.
Sorry, but before i do anything can you confirm what 'firmware' update is? Is this the 'Sony Ericsson Update Service' download from the website or is this the full reflash one?
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Sammy_boy
Joined: Mar 31, 2004
Posts: > 500
From: Staffordshire, United Kingdom
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Yes, the software update is via the Sony Ericsson Update Service and it shouldn't wipe all your info, it hasn't on phones I've updated anyway!
"All it takes for evil to flourish is for good men to do nothing" - Edmund Burke
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ian1pea
Joined: Mar 20, 2007
Posts: 11
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Sammy_Boy,
Your a legend!! If this works ill be the most relieved and happiest bloke in the world!
...Iv just downloaded the software update, is there any pointers you can help me with through this as iv read loads of posts and am getting baffled about Kulan etc etc and what i should or shouldn't do to keep all my text messages.
Your help would be really appreciated! |
hanugro
Joined: Feb 28, 2005
Posts: > 500
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On 2007-03-22 13:07:47, ian1pea wrote:
...Iv just downloaded the software update, is there any pointers you can help me with through this as iv read loads of posts and am getting baffled about Kulan etc etc and what i should or shouldn't do to keep all my text messages.
Your help would be really appreciated!
Updating firmware via SEUS won't solved your problem. You need EROM version update provided by third party like Kulan/Wotan/DVT. It is free although you may need at least 1 credit in the account but it won't be used up. Your data is saved with EROM update.
However you need to try whether their client can still see your phone first when you plug the cable. Otherwise your only option is service centre.
Do NOT update your FIRMWARE through third party (kulan/wotan/DVT)though as it will completely wipe out your text message! Updating firmware via SEUS is save (as it is part update and will retain your data) but it may not solved your problem as this problem usually caused by old EROM version.
Firmware and EROM are two DIFFERENT THING! Read again the link I gave to you carefully. Latest EROM is R3A016 and latest firmware is R1JG001.
[ This Message was edited by: hanugro on 2007-03-22 13:26 ] |
Sammy_boy
Joined: Mar 31, 2004
Posts: > 500
From: Staffordshire, United Kingdom
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Oh dear, the irony! I've just tried to replace a faulty charger connector in my K800i and I now have exactly the same problem as you! Tried testing a different screen in the phone when partially reassembled, screen flashed white on and off and I now get a flashing LED and no other signs of life....
Will take my own advice and try a firmware update, let me know how you get on!
"All it takes for evil to flourish is for good men to do nothing" - Edmund Burke
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Sammy_boy
Joined: Mar 31, 2004
Posts: > 500
From: Staffordshire, United Kingdom
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I've just tried doing a firmware update on mine but it's not recognising the phone, and I suspect you will have the same problem.
I got to the stage where it tells me to hold the 'C' key and plug the USB connector in, and it won't go any further - a red LED flashes when I plug the lead in, that's it.
As a previous poster has said, it looks like I'd have to go to a third party like Wotan to get it flashed - though I might just sell the thing as faulty and get another!
"All it takes for evil to flourish is for good men to do nothing" - Edmund Burke
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ian1pea
Joined: Mar 20, 2007
Posts: 11
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Sammy Boy - Sorry your having the same problem as me now! Hope you get it sorted, you seem to know more than me!
Hanugro - Thanks for the advice! But im not getting any further  I downloaded SEUS and have gone through the Flash menu, to where its says plug in the USB cable and press and hold 'c' but nothing happens?
Iv also downloaded the PC suite (i dont have the CD) as another post says it needs it to recognise the phone but this doesnt help.
If anyone can talk me through it, please you would be saving my life! Iwill call you back obviously... 020 8253 0360.
Thanks so much! |
Sammy_boy
Joined: Mar 31, 2004
Posts: > 500
From: Staffordshire, United Kingdom
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Sounds like you (like me!) would have to either sell the phone on or go to someone like Wotan and flash the phone that way and update the EROM.
I can't help you there unfortunately, software is a bit weakpoint of mine and I'm not sure if you can do this with the standard USB cable or if you need a 'cruiser' cable (which you can get fairly cheaply off Ebay).
As I'm a chicken I'm going to probably just sell the current phone and go buy a replacement phone, I luckily recieved a W900i today in a separate trade so can use that in the time being!
"All it takes for evil to flourish is for good men to do nothing" - Edmund Burke
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hanugro
Joined: Feb 28, 2005
Posts: > 500
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Yeah this happen that is why I ask you to test whether any of the third party client can still recognize your phone.
You may tried to take the batt out for longer time (5-10min) or short the batt connector in the phone body. I have no idea why some ppl has problem getting the phone to be recognized by SEUS or third party client when it is having problem. You may also try to take the batt our for more than 24hr.
Also make sure the batt is full. You may need to charge your batt using other phone because maybe your phone can't charge the batt in its current condition. |
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Posted: 2007-03-20 12:11
